How to manage problems for minimal impact.

1. Problem Management
Benefit Realized:
Saving Lives, Pain, Assets,
and Careers
Nuclear Safety Review Concepts Corporation
Requirement or Goal: To minimize the adverse business
impact of problems, including potential problems.
The Practice or Project
•Asset Management optimizes the life cycle of assets.
•Problem Management optimizes the life cycle of problems.
•The Corrective Action Program scopes a portion of Problem Management.
•Adverse events can indicate that Problem Management has cost-beneficial
improvement opportunities.
•Corrective Actions could address improvements in all ten phases of Problem
Management.
How we realize the benefit
1. Anticipate the anticipatable problems.
2. Prevent the anticipated problems that it makes sense to prevent.
3. Detect problems at the first opportunity.
4. Investigate problems.
5. Limit the impact of detected problems.
6. Mobilize resources for investigation, limitation, correction…
7. Correct the problems and the factors that affected them.
8. Improve the processes and the culture.
9. Learn across the enterprise.
10. Monitor and improve the monitoring. Reflect on the cycle to here.
Contact: Dr. Bill Corcoran William.R.Corcoran@1959.USNA.com
860-285-8779
Observations
1. A book could be written about each phase. This poster is shorthand.
2. Different people will see the phases differently.
3. There is room for discussion.
4. When professionals disagree it’s about models, values, or data.