SlideShare a Scribd company logo
1 of 6
medical administrative assistant KPI 
In this ppt file, you can ref KPI materials for medical administrative assistant 
position such as medical administrative assistant list of KPIs, performance appraisal, 
job skills, KRAs, BSC… 
If you need more KPI materials for medical administrative assistant, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from: kpi123.com 
• Top 28 performance appraisal forms 
• 11 performance appraisal methods 
• 1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Steps to create KPIs of medical administrative assistant 
1. To build KPI system for this position, you can 
follow the steps below: 
2. Define operational objectives for Construction 
technician monthly, quarterly, 6 months, yearly. 
3. Identify Key Result Areas for the Construction 
technician. 
4. Identify tasks list. 
5. Determine work procedure for each KRA, each 
task. 
6. Identify methods to measure the results of each 
KRA, task, procedure. 
7. Create Construction technician KPIs 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Mistakes in creating medical administrative assistant KPIs 
Building KPI system plays an important role in 
evaluating job performance of individual parts, 
divisions and the company’s objectives and 
performance management system in general. The 
development of KPI metrics help to create 
measurement systems, information systems 
throughout the organization. 
1. When building KPI system, you should note the 
following factors: 
2. Do not create too many KPI, KPI be built around 
3-5 KRAs. 
3. KPI should change to suit each stage (depending 
on your goals). 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
How to design medical administrative assistant KPIs 
1. KPIs should be clearly linked to 
the strategy, i.e. the things that 
matter the most. 
2. KPIs have to provide the answers 
to our most important questions. 
3. KPIs should be primarily designed 
to empower employees and provide 
them with the relevant information to 
learn. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Interview questions and answers – free download/ pdf and ppt file 
Types of KPIs: 
1. Process KPIs - measure the efficiency or productivity of a business process. Examples - 
Days to deliver an order. 
2. Input KPIs - measure assets and resources invested in or used to generate business 
results. Examples - Dollars spent on research and development, Funding for employee 
training, Quality of raw materials. 
3. Output KPIs - measure the financial and nonfinancial results of business activities. 
Examples - Revenues, Number of new customers acquired. 
4. Leading KPI - measure activities that have a significant effect on future performance. Drive 
the performance of the outcome measure, being predictor of success or failure. 
5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has 
been consumed. Such as most financial KPIs, measure the output of past activity. 
6. Outcome KPI - Reflects overall results or impact of the business activity in terms of 
generated benefits, as a quantification of performance. Examples are customer retention, 
brand awareness. 
7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples 
are employee satisfaction through surveys which gives a qualitative report. 
8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging 
numbers. Quantitative data is most common in measurement and therefore forms the 
backbone of most KPIs. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file 
Types of KPIs: 
1. Process KPIs - measure the efficiency or productivity of a business process. Examples - 
Days to deliver an order. 
2. Input KPIs - measure assets and resources invested in or used to generate business 
results. Examples - Dollars spent on research and development, Funding for employee 
training, Quality of raw materials. 
3. Output KPIs - measure the financial and nonfinancial results of business activities. 
Examples - Revenues, Number of new customers acquired. 
4. Leading KPI - measure activities that have a significant effect on future performance. Drive 
the performance of the outcome measure, being predictor of success or failure. 
5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has 
been consumed. Such as most financial KPIs, measure the output of past activity. 
6. Outcome KPI - Reflects overall results or impact of the business activity in terms of 
generated benefits, as a quantification of performance. Examples are customer retention, 
brand awareness. 
7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples 
are employee satisfaction through surveys which gives a qualitative report. 
8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging 
numbers. Quantitative data is most common in measurement and therefore forms the 
backbone of most KPIs. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods

More Related Content

What's hot

Process Audit and ISO
Process Audit and ISOProcess Audit and ISO
Process Audit and ISOSadafhazel
 
Key Performance Indicators
Key Performance Indicators Key Performance Indicators
Key Performance Indicators shady mohammed
 
Operational Excellence PowerPoint Presentation Slides
Operational Excellence PowerPoint Presentation SlidesOperational Excellence PowerPoint Presentation Slides
Operational Excellence PowerPoint Presentation SlidesSlideTeam
 
Quality surveyor kpi
Quality surveyor kpiQuality surveyor kpi
Quality surveyor kpimecarjom
 
Electrical technician kpi
Electrical technician kpiElectrical technician kpi
Electrical technician kpiqewtiret
 
Fixed assets accountant kpi
Fixed assets accountant kpiFixed assets accountant kpi
Fixed assets accountant kpiiricador
 
Developing Metrics and KPI (Key Performance Indicators
Developing Metrics and KPI (Key Performance IndicatorsDeveloping Metrics and KPI (Key Performance Indicators
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
 
Executive secretary kpi
Executive secretary kpiExecutive secretary kpi
Executive secretary kpifugesdvay
 
Resort general manager performance appraisal
Resort general manager performance appraisalResort general manager performance appraisal
Resort general manager performance appraisalquasimodolee12
 
Hotel general manager kpi
Hotel general manager kpiHotel general manager kpi
Hotel general manager kpibonikapori
 
Key Performance Indicator workshop
Key Performance Indicator workshop Key Performance Indicator workshop
Key Performance Indicator workshop RESULTS.com
 
CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...
CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...
CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...Shubhangi Gurway
 

What's hot (20)

Process Audit and ISO
Process Audit and ISOProcess Audit and ISO
Process Audit and ISO
 
Key Performance Indicators
Key Performance Indicators Key Performance Indicators
Key Performance Indicators
 
Operational Excellence PowerPoint Presentation Slides
Operational Excellence PowerPoint Presentation SlidesOperational Excellence PowerPoint Presentation Slides
Operational Excellence PowerPoint Presentation Slides
 
Kaizen basics
Kaizen basicsKaizen basics
Kaizen basics
 
Quality surveyor kpi
Quality surveyor kpiQuality surveyor kpi
Quality surveyor kpi
 
Electrical technician kpi
Electrical technician kpiElectrical technician kpi
Electrical technician kpi
 
Fixed assets accountant kpi
Fixed assets accountant kpiFixed assets accountant kpi
Fixed assets accountant kpi
 
TPM: Focused Improvement (Kobetsu Kaizen) Poster
TPM: Focused Improvement (Kobetsu Kaizen) PosterTPM: Focused Improvement (Kobetsu Kaizen) Poster
TPM: Focused Improvement (Kobetsu Kaizen) Poster
 
Developing Metrics and KPI (Key Performance Indicators
Developing Metrics and KPI (Key Performance IndicatorsDeveloping Metrics and KPI (Key Performance Indicators
Developing Metrics and KPI (Key Performance Indicators
 
Executive secretary kpi
Executive secretary kpiExecutive secretary kpi
Executive secretary kpi
 
Resort general manager performance appraisal
Resort general manager performance appraisalResort general manager performance appraisal
Resort general manager performance appraisal
 
Hotel general manager kpi
Hotel general manager kpiHotel general manager kpi
Hotel general manager kpi
 
Lean Thinking and Daily Work Management
Lean Thinking and Daily Work ManagementLean Thinking and Daily Work Management
Lean Thinking and Daily Work Management
 
Kaizen: Elevating Continuous Improvement for Success
Kaizen: Elevating Continuous Improvement for SuccessKaizen: Elevating Continuous Improvement for Success
Kaizen: Elevating Continuous Improvement for Success
 
KPI
KPI KPI
KPI
 
Daily Management
Daily ManagementDaily Management
Daily Management
 
Key performance indicators
Key performance indicatorsKey performance indicators
Key performance indicators
 
Key Performance Indicator workshop
Key Performance Indicator workshop Key Performance Indicator workshop
Key Performance Indicator workshop
 
CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...
CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...
CASE STUDY ON IMPLEMENTATION OF KAIZEN AND 5S TECHNIQUES IN SMALL MANUFACTURI...
 
KPI ppt
KPI pptKPI ppt
KPI ppt
 

Viewers also liked

Administrative clerk kpi
Administrative clerk kpiAdministrative clerk kpi
Administrative clerk kpidoretpore
 
Medical administrative assistant performance appraisal
Medical administrative assistant performance appraisalMedical administrative assistant performance appraisal
Medical administrative assistant performance appraisalzakphillips593
 
Medical Practice Balanced Scorecard
Medical Practice Balanced ScorecardMedical Practice Balanced Scorecard
Medical Practice Balanced ScorecardMichael Crosnick
 
Advertising creative director kpi
Advertising creative director kpiAdvertising creative director kpi
Advertising creative director kpidoretpore
 
B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...
B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...
B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...Rai University
 
10 rights of medication administration
10 rights of medication administration10 rights of medication administration
10 rights of medication administrationCarmina Gurrea
 
Hospital doctor kpi
Hospital doctor kpiHospital doctor kpi
Hospital doctor kpimenfusit
 
Web graphic designer kpi
Web graphic designer kpiWeb graphic designer kpi
Web graphic designer kpijomnarite
 
Nursing assistant performance appraisal
Nursing assistant performance appraisalNursing assistant performance appraisal
Nursing assistant performance appraisaloscarjenkins342
 
10 rights of medication administration
10 rights of medication administration10 rights of medication administration
10 rights of medication administrationApni Id
 
Kpi for designers
Kpi for designersKpi for designers
Kpi for designersbaluiabrows
 
How To Administer Oral Medications
How To Administer Oral MedicationsHow To Administer Oral Medications
How To Administer Oral Medicationsncraig
 
Medication administration
Medication administrationMedication administration
Medication administrationMohammad Aladam
 
Medical assistant performance appraisal
Medical assistant performance appraisalMedical assistant performance appraisal
Medical assistant performance appraisalcoreypier
 
Medication administration
Medication administration Medication administration
Medication administration Jeya Rajathurai
 
Hospital Administration
Hospital AdministrationHospital Administration
Hospital AdministrationFaseela Jaleel
 

Viewers also liked (17)

Administrative clerk kpi
Administrative clerk kpiAdministrative clerk kpi
Administrative clerk kpi
 
Healthcare kpi
Healthcare kpiHealthcare kpi
Healthcare kpi
 
Medical administrative assistant performance appraisal
Medical administrative assistant performance appraisalMedical administrative assistant performance appraisal
Medical administrative assistant performance appraisal
 
Medical Practice Balanced Scorecard
Medical Practice Balanced ScorecardMedical Practice Balanced Scorecard
Medical Practice Balanced Scorecard
 
Advertising creative director kpi
Advertising creative director kpiAdvertising creative director kpi
Advertising creative director kpi
 
B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...
B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...
B.sc. biochemistry sem 1 introduction to biochemistry unit 4 metabolism and b...
 
10 rights of medication administration
10 rights of medication administration10 rights of medication administration
10 rights of medication administration
 
Hospital doctor kpi
Hospital doctor kpiHospital doctor kpi
Hospital doctor kpi
 
Web graphic designer kpi
Web graphic designer kpiWeb graphic designer kpi
Web graphic designer kpi
 
Nursing assistant performance appraisal
Nursing assistant performance appraisalNursing assistant performance appraisal
Nursing assistant performance appraisal
 
10 rights of medication administration
10 rights of medication administration10 rights of medication administration
10 rights of medication administration
 
Kpi for designers
Kpi for designersKpi for designers
Kpi for designers
 
How To Administer Oral Medications
How To Administer Oral MedicationsHow To Administer Oral Medications
How To Administer Oral Medications
 
Medication administration
Medication administrationMedication administration
Medication administration
 
Medical assistant performance appraisal
Medical assistant performance appraisalMedical assistant performance appraisal
Medical assistant performance appraisal
 
Medication administration
Medication administration Medication administration
Medication administration
 
Hospital Administration
Hospital AdministrationHospital Administration
Hospital Administration
 

Similar to Medical administrative assistant kpi

Dental administrative assistant kpi
Dental administrative assistant kpiDental administrative assistant kpi
Dental administrative assistant kpiwerfuter
 
Catering administrative assistant kpi
Catering administrative assistant kpiCatering administrative assistant kpi
Catering administrative assistant kpifuterwer
 
Executive administrative assistant kpi
Executive administrative assistant kpiExecutive administrative assistant kpi
Executive administrative assistant kpidoretpore
 
Legal administrative assistant kpi
Legal administrative assistant kpiLegal administrative assistant kpi
Legal administrative assistant kpikertdoret
 
Employee benefits administrator kpi
Employee benefits administrator kpiEmployee benefits administrator kpi
Employee benefits administrator kpimexhugus
 
Accounting administrative assistant kpi
Accounting administrative assistant kpiAccounting administrative assistant kpi
Accounting administrative assistant kpiwerfuter
 
Receptionist administrative assistant kpi
Receptionist administrative assistant kpiReceptionist administrative assistant kpi
Receptionist administrative assistant kpiwerfuter
 
Office administrative assistant kpi
Office administrative assistant kpiOffice administrative assistant kpi
Office administrative assistant kpikertdoret
 
Administrative services manager kpi
Administrative services manager kpiAdministrative services manager kpi
Administrative services manager kpikertdoret
 
Employee benefits manager kpi
Employee benefits manager kpiEmployee benefits manager kpi
Employee benefits manager kpimexhugus
 
Administrative aide kpi
Administrative aide kpiAdministrative aide kpi
Administrative aide kpiwerfuter
 
Sales administrative assistant kpi
Sales administrative assistant kpiSales administrative assistant kpi
Sales administrative assistant kpikertdoret
 
Administrative assistant kpi
Administrative assistant kpiAdministrative assistant kpi
Administrative assistant kpidoretpore
 
Marketing administrative assistant kpi
Marketing administrative assistant kpiMarketing administrative assistant kpi
Marketing administrative assistant kpiwerfuter
 
Accounts payable assistant kpi
Accounts payable assistant kpiAccounts payable assistant kpi
Accounts payable assistant kpifuhoryerta
 
Customer service executive kpi
Customer service executive kpiCustomer service executive kpi
Customer service executive kpicoreritas
 
Administrative staff kpi
Administrative staff kpiAdministrative staff kpi
Administrative staff kpikertdoret
 
Customer service officer kpi
Customer service officer kpiCustomer service officer kpi
Customer service officer kpicoreritas
 
Customer service supervisor kpi
Customer service supervisor kpiCustomer service supervisor kpi
Customer service supervisor kpiretaspor
 
Administrative consultant kpi
Administrative consultant kpiAdministrative consultant kpi
Administrative consultant kpifuterwer
 

Similar to Medical administrative assistant kpi (20)

Dental administrative assistant kpi
Dental administrative assistant kpiDental administrative assistant kpi
Dental administrative assistant kpi
 
Catering administrative assistant kpi
Catering administrative assistant kpiCatering administrative assistant kpi
Catering administrative assistant kpi
 
Executive administrative assistant kpi
Executive administrative assistant kpiExecutive administrative assistant kpi
Executive administrative assistant kpi
 
Legal administrative assistant kpi
Legal administrative assistant kpiLegal administrative assistant kpi
Legal administrative assistant kpi
 
Employee benefits administrator kpi
Employee benefits administrator kpiEmployee benefits administrator kpi
Employee benefits administrator kpi
 
Accounting administrative assistant kpi
Accounting administrative assistant kpiAccounting administrative assistant kpi
Accounting administrative assistant kpi
 
Receptionist administrative assistant kpi
Receptionist administrative assistant kpiReceptionist administrative assistant kpi
Receptionist administrative assistant kpi
 
Office administrative assistant kpi
Office administrative assistant kpiOffice administrative assistant kpi
Office administrative assistant kpi
 
Administrative services manager kpi
Administrative services manager kpiAdministrative services manager kpi
Administrative services manager kpi
 
Employee benefits manager kpi
Employee benefits manager kpiEmployee benefits manager kpi
Employee benefits manager kpi
 
Administrative aide kpi
Administrative aide kpiAdministrative aide kpi
Administrative aide kpi
 
Sales administrative assistant kpi
Sales administrative assistant kpiSales administrative assistant kpi
Sales administrative assistant kpi
 
Administrative assistant kpi
Administrative assistant kpiAdministrative assistant kpi
Administrative assistant kpi
 
Marketing administrative assistant kpi
Marketing administrative assistant kpiMarketing administrative assistant kpi
Marketing administrative assistant kpi
 
Accounts payable assistant kpi
Accounts payable assistant kpiAccounts payable assistant kpi
Accounts payable assistant kpi
 
Customer service executive kpi
Customer service executive kpiCustomer service executive kpi
Customer service executive kpi
 
Administrative staff kpi
Administrative staff kpiAdministrative staff kpi
Administrative staff kpi
 
Customer service officer kpi
Customer service officer kpiCustomer service officer kpi
Customer service officer kpi
 
Customer service supervisor kpi
Customer service supervisor kpiCustomer service supervisor kpi
Customer service supervisor kpi
 
Administrative consultant kpi
Administrative consultant kpiAdministrative consultant kpi
Administrative consultant kpi
 

More from doretpore

Chief administrative officer kpi
Chief administrative officer kpiChief administrative officer kpi
Chief administrative officer kpidoretpore
 
Advertising representative kpi
Advertising representative kpiAdvertising representative kpi
Advertising representative kpidoretpore
 
Advertising producer kpi
Advertising producer kpiAdvertising producer kpi
Advertising producer kpidoretpore
 
Advertising planner kpi
Advertising planner kpiAdvertising planner kpi
Advertising planner kpidoretpore
 
Advertising officer kpi
Advertising officer kpiAdvertising officer kpi
Advertising officer kpidoretpore
 
Advertising artist kpi
Advertising artist kpiAdvertising artist kpi
Advertising artist kpidoretpore
 
Advertising art director kpi
Advertising art director kpiAdvertising art director kpi
Advertising art director kpidoretpore
 
Administrative officer kpi
Administrative officer kpiAdministrative officer kpi
Administrative officer kpidoretpore
 
Administrative manager kpi
Administrative manager kpiAdministrative manager kpi
Administrative manager kpidoretpore
 
Administrative coordinator kpi
Administrative coordinator kpiAdministrative coordinator kpi
Administrative coordinator kpidoretpore
 

More from doretpore (10)

Chief administrative officer kpi
Chief administrative officer kpiChief administrative officer kpi
Chief administrative officer kpi
 
Advertising representative kpi
Advertising representative kpiAdvertising representative kpi
Advertising representative kpi
 
Advertising producer kpi
Advertising producer kpiAdvertising producer kpi
Advertising producer kpi
 
Advertising planner kpi
Advertising planner kpiAdvertising planner kpi
Advertising planner kpi
 
Advertising officer kpi
Advertising officer kpiAdvertising officer kpi
Advertising officer kpi
 
Advertising artist kpi
Advertising artist kpiAdvertising artist kpi
Advertising artist kpi
 
Advertising art director kpi
Advertising art director kpiAdvertising art director kpi
Advertising art director kpi
 
Administrative officer kpi
Administrative officer kpiAdministrative officer kpi
Administrative officer kpi
 
Administrative manager kpi
Administrative manager kpiAdministrative manager kpi
Administrative manager kpi
 
Administrative coordinator kpi
Administrative coordinator kpiAdministrative coordinator kpi
Administrative coordinator kpi
 

Medical administrative assistant kpi

  • 1. medical administrative assistant KPI In this ppt file, you can ref KPI materials for medical administrative assistant position such as medical administrative assistant list of KPIs, performance appraisal, job skills, KRAs, BSC… If you need more KPI materials for medical administrative assistant, please visit: kpi123.com/list-of-kpi-samples Other materials from: kpi123.com • Top 28 performance appraisal forms • 11 performance appraisal methods • 1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 2. Steps to create KPIs of medical administrative assistant 1. To build KPI system for this position, you can follow the steps below: 2. Define operational objectives for Construction technician monthly, quarterly, 6 months, yearly. 3. Identify Key Result Areas for the Construction technician. 4. Identify tasks list. 5. Determine work procedure for each KRA, each task. 6. Identify methods to measure the results of each KRA, task, procedure. 7. Create Construction technician KPIs Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 3. Mistakes in creating medical administrative assistant KPIs Building KPI system plays an important role in evaluating job performance of individual parts, divisions and the company’s objectives and performance management system in general. The development of KPI metrics help to create measurement systems, information systems throughout the organization. 1. When building KPI system, you should note the following factors: 2. Do not create too many KPI, KPI be built around 3-5 KRAs. 3. KPI should change to suit each stage (depending on your goals). Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 4. How to design medical administrative assistant KPIs 1. KPIs should be clearly linked to the strategy, i.e. the things that matter the most. 2. KPIs have to provide the answers to our most important questions. 3. KPIs should be primarily designed to empower employees and provide them with the relevant information to learn. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 5. Interview questions and answers – free download/ pdf and ppt file Types of KPIs: 1. Process KPIs - measure the efficiency or productivity of a business process. Examples - Days to deliver an order. 2. Input KPIs - measure assets and resources invested in or used to generate business results. Examples - Dollars spent on research and development, Funding for employee training, Quality of raw materials. 3. Output KPIs - measure the financial and nonfinancial results of business activities. Examples - Revenues, Number of new customers acquired. 4. Leading KPI - measure activities that have a significant effect on future performance. Drive the performance of the outcome measure, being predictor of success or failure. 5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has been consumed. Such as most financial KPIs, measure the output of past activity. 6. Outcome KPI - Reflects overall results or impact of the business activity in terms of generated benefits, as a quantification of performance. Examples are customer retention, brand awareness. 7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples are employee satisfaction through surveys which gives a qualitative report. 8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging numbers. Quantitative data is most common in measurement and therefore forms the backbone of most KPIs. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
  • 6. Interview questions and answers – free download/ pdf and ppt file Types of KPIs: 1. Process KPIs - measure the efficiency or productivity of a business process. Examples - Days to deliver an order. 2. Input KPIs - measure assets and resources invested in or used to generate business results. Examples - Dollars spent on research and development, Funding for employee training, Quality of raw materials. 3. Output KPIs - measure the financial and nonfinancial results of business activities. Examples - Revenues, Number of new customers acquired. 4. Leading KPI - measure activities that have a significant effect on future performance. Drive the performance of the outcome measure, being predictor of success or failure. 5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has been consumed. Such as most financial KPIs, measure the output of past activity. 6. Outcome KPI - Reflects overall results or impact of the business activity in terms of generated benefits, as a quantification of performance. Examples are customer retention, brand awareness. 7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples are employee satisfaction through surveys which gives a qualitative report. 8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging numbers. Quantitative data is most common in measurement and therefore forms the backbone of most KPIs. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods