Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Senior Manager, User Experience Design, Enterprise BU at Rogers Communications
Industry
Design
About
Internet professional with over 16 years experience planning, designing and delivering experiences across digital networks; including large websites, mobile apps and social platforms that support business growth and customer satisfaction. Strategic leader of a high performing team delivering innovative, easy to use products that grow customer loyalty. Simple is hard.
Specialties: Customer Experience, User experience design, Customer Journey design, Ecosystem mapping, digital marketing, mobile, content strategy, usability and information architecture.
- Presentations
- Documents
- Infographics
Understanding Client Dynamics, presented at Embrace UX
Morag Johnston
•
9 years ago
Service Transformation Keynote
Jess McMullin
•
7 years ago
Pleasure, Flow, and Meaning in Design
Dana Chisnell
•
12 years ago
Introducing OKRs
Bill Eisenhauer
•
9 years ago
Practical Ethnography: doing ethnography in the private sector
Sam Ladner
•
10 years ago
3 Social Trends For 2014
Ogilvy Consulting
•
10 years ago
OgilvyOne Worldwide - Presentation by Brian Fetherstonhaugh
Ogilvy & Mather South Africa
•
11 years ago
O&M Guide to Owning Share of-Voice at an Event
Ogilvy
•
10 years ago
8 Must-Dos for Your 2014 Content Marketing Plan
Mike Corak
•
10 years ago
Econsultancy and ethology: Digital Marketing Strategy for the Three Screens
Mike Corak
•
11 years ago
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
10 years ago
Brand / Belief
Faris Yakob
•
11 years ago
Backcasting 101
Matthew Milan
•
16 years ago
Learning to flow
Adrian Ho
•
11 years ago
26 Time Management Hacks I Wish I'd Known at 20
Étienne Garbugli
•
11 years ago
How To Plan A Successful Social Media Campaign
Jeremy Waite
•
11 years ago
Customer Segmentation Principles
Vladimir Dimitroff
•
17 years ago
Production as strategy
Zeus Jones
•
12 years ago
The Right Way to Wireframe - CIDD Chicago, February 6, 2013
Russ U
•
11 years ago
What User-Centered Design is Good For
Dan Saffer
•
13 years ago