Crm Lecture 1 1

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Masters in FMS Co-Taught By : Ms.Dimple, Assistant Professor, FMS Department NIFT-Delhi

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The CRM System Management Customer Operational CRM Shared Data Base Analytical CRM Marketing Sales Service Data Warehouse Analytical CRM Operational CRM

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Crm Lecture 1 1

1. Masters in FMS Co-Taught By : Ms.Dimple, Assistant Professor, FMS Department NIFT-Delhi

2.

3.

4.

5.

6.

7. The CRM System Management Customer Operational CRM Shared Data Base Analytical CRM Marketing Sales Service Data Warehouse Analytical CRM Operational CRM

8.

9.

10.

11.