Fun With Error Messages

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Fun With Error Messages

  1. 1. Fun with Error Messages<br />Danielle Cooley @dgcooley<br />STL UX 2011<br />
  2. 2. An error message should…<br /><ul><li>Be expressed in plain language
  3. 3. Precisely indicate the problem
  4. 4. Constructively suggest a solution</li></ul>Nielsen & Molich, 1990<br /><ul><li>Delight</li></ul>Wait. WHAT?!<br />
  5. 5. Why so surprised?<br />
  6. 6. Plain language<br />
  7. 7. Plain language<br />can not find one of the library files needed to run this application<br />
  8. 8. Precisely indicate the problem<br />
  9. 9. Be specific<br />
  10. 10. Constructively suggest a solution<br />
  11. 11. The opposite of good<br />
  12. 12. 404 as an opportunity<br />
  13. 13. 404 in action<br />They take the blame.<br />They make some suggestions.<br />
  14. 14. 404 in action<br />E*Trade includes a search.<br />
  15. 15. 404 in action<br />
  16. 16. Irony<br />
  17. 17. Irony<br />
  18. 18. Randomness<br />Error was addressed by convincing the computer that English is not a letter.<br />
  19. 19. In popular culture<br />Did you know?<br />Vista’s error screens were originally RED!<br />
  20. 20. Mobile wants to play, too!<br />
  21. 21. Truth in error messages<br />
  22. 22. My bad!<br />

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