SlideShare a Scribd company logo
1 of 36
Download to read offline
Unfair
Advantage:



 Marketing for Start-ups
    by Adeola Kayode.
The digital revolution
has forever changed the
balance of power
between the individual
and the brand.
The convergence of Digital,
Social Media, Technology
and internet technology is
not shifting tools...
It has given small
businesses the unfair
advantage for
MASSIVE results.

They can think
smarter, act faster
and take more risks.
George Wright the Vice
President (marketing) of
Blendtec, a company in
Utah decided built a
campaign about their
cornerstone product,
Total Blender.




                 *(a high performance blender used in restaurants, coffee shops
                                                    and other commercial concerns).
Will it blend?
The total cost of starting was
about $50 (being cost of a
lab coat, six-pack of coke, a
rake, and a domain name).
He got the CEO and
recorded him blending
unusual things and posted the
videos online.
The result was astonishing;
blending an iPhone was its most
popular video with 5.2 million
views on YouTube alone in the
first year ... media estimation of
the resultant effect is estimated
at $40 million.

      As of now,
         YouTube has 58 million views.
         Total Will it Blend views are 101 million.
         They have 150,000 subscribers.
         Sales have increased 7 times over since the campaign.
         The sales have grown in commercial products as well.
         Brand awareness has grown.
         Traditional media picks up on it without Blendtec paying
          (National TV, local media, blogs, Newspaper, you name it.)
65% of new businesses
in Nigeria die within first
3 years.
  Death Valley Curve
...Start-ups die faster
Most start-ups die before
launching because they
get caught in the
“Valley of Death”.
 Start-up Life Cycle




Pix:   http://f3fundit.com/blog/understanding-the-startup-financing-process-2/
7 Deadly sins
Start-up Marketing
1. They focus on
  only on the product.
  You need to think of
  your customers
Crazy
Stupid
Plain


          ... ideas
Customer
   Market




            Passion
Funding
2. They try to reach
  Everyone.
  You need to define
  your niche.
Personas
Keywords
SEO
3. No support
   system –
   Customer
   Service < 0
4. No Plan
You need a
tactical plan
Without a plan,
Its possible to be
thrown in all directions.
4. Beyond Likes and
follows,
You need to
generate leads
It’s just another media;
What you need is an
integrated marketing
strategy.
4. No Measurement

Here, analytics is key
Promoting and engaging your
community is not about reaching new
markets
It is also about sustaining existing ones.
You can turn customers into advocates
Apple did.
One last thing...


Ok, 8 dimensions
of Customer Service.
1. Environment.

2. Attitude and friendliness.

3. Personal(ised) attention.

4. Convenience and
  accessibility.
5. Self-help tools and support.

6. Speed and responsiveness.
Channels of Engagement
MD/CEO Teleios Consulting

 www.adeolakayode.com

        @delola

 deolakayode@gmail.com

More Related Content

Viewers also liked

SoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012 adeola kayode
SoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012   adeola kayodeSoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012   adeola kayode
SoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012 adeola kayodeDeola Kayode
 
Powershift how digital and social media is revolutionising nigeria and africa
Powershift   how digital and social media is revolutionising nigeria and africaPowershift   how digital and social media is revolutionising nigeria and africa
Powershift how digital and social media is revolutionising nigeria and africaDeola Kayode
 
How to use Social Media to build your Career
How to use Social Media to build your Career How to use Social Media to build your Career
How to use Social Media to build your Career Deola Kayode
 
What to do when social media attacks your brand
What to do when social media attacks your brandWhat to do when social media attacks your brand
What to do when social media attacks your brandDeola Kayode
 
12 cornerstones of online marketing
12 cornerstones of online marketing12 cornerstones of online marketing
12 cornerstones of online marketingDeola Kayode
 
Consumer engagement through social media quick lessons 4rm gt bank
Consumer engagement through social media   quick lessons 4rm gt bankConsumer engagement through social media   quick lessons 4rm gt bank
Consumer engagement through social media quick lessons 4rm gt bankDeola Kayode
 

Viewers also liked (6)

SoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012 adeola kayode
SoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012   adeola kayodeSoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012   adeola kayode
SoLoMo Tactics for Brands and Bloggers_Kenya wordcamp 2012 adeola kayode
 
Powershift how digital and social media is revolutionising nigeria and africa
Powershift   how digital and social media is revolutionising nigeria and africaPowershift   how digital and social media is revolutionising nigeria and africa
Powershift how digital and social media is revolutionising nigeria and africa
 
How to use Social Media to build your Career
How to use Social Media to build your Career How to use Social Media to build your Career
How to use Social Media to build your Career
 
What to do when social media attacks your brand
What to do when social media attacks your brandWhat to do when social media attacks your brand
What to do when social media attacks your brand
 
12 cornerstones of online marketing
12 cornerstones of online marketing12 cornerstones of online marketing
12 cornerstones of online marketing
 
Consumer engagement through social media quick lessons 4rm gt bank
Consumer engagement through social media   quick lessons 4rm gt bankConsumer engagement through social media   quick lessons 4rm gt bank
Consumer engagement through social media quick lessons 4rm gt bank
 

Similar to Social media customer service for startups

Wikibrands Schulich (Feb1)
Wikibrands Schulich (Feb1)Wikibrands Schulich (Feb1)
Wikibrands Schulich (Feb1)Sean Moffitt
 
Disrupting_Digital_Advertising_Report
Disrupting_Digital_Advertising_ReportDisrupting_Digital_Advertising_Report
Disrupting_Digital_Advertising_ReportJilliane Baumert
 
Social media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asiaSocial media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asiaPeter M Dingle
 
Marketing Clinic: Social Media Strategies - Oct, 8 2012
Marketing Clinic: Social Media Strategies - Oct, 8 2012Marketing Clinic: Social Media Strategies - Oct, 8 2012
Marketing Clinic: Social Media Strategies - Oct, 8 2012Noel Thevenet
 
Quotes from Cannes Lions 2011
Quotes from Cannes Lions 2011Quotes from Cannes Lions 2011
Quotes from Cannes Lions 2011Fabiano Coura
 
Digital Business 2020: Getting There from Here, Part II
Digital Business 2020: Getting There from Here, Part IIDigital Business 2020: Getting There from Here, Part II
Digital Business 2020: Getting There from Here, Part IICognizant
 
Social Media and Multi Channel Retail
Social Media and Multi Channel RetailSocial Media and Multi Channel Retail
Social Media and Multi Channel RetailRick Mans
 
Alt Media Womuk Presentation
Alt Media Womuk PresentationAlt Media Womuk Presentation
Alt Media Womuk Presentationwildfirewom
 
Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...
Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...
Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...Craig Rispin
 
NAB April 2015 - Craig Rispin Keynote
NAB April 2015 - Craig Rispin KeynoteNAB April 2015 - Craig Rispin Keynote
NAB April 2015 - Craig Rispin KeynoteCraig Rispin
 
E.Forst Presentation
E.Forst PresentationE.Forst Presentation
E.Forst PresentationAndy Reynolds
 
Innovation in Product Development - MIT ID Innovation
Innovation in Product Development - MIT ID InnovationInnovation in Product Development - MIT ID Innovation
Innovation in Product Development - MIT ID InnovationPankaj Deshpande
 
Social Technologies In Your Business 14 Oct
Social Technologies In Your Business 14 OctSocial Technologies In Your Business 14 Oct
Social Technologies In Your Business 14 Octkmphillips_us
 
Digital Marketing Trends to Follow in 2023.pptx
Digital Marketing Trends to Follow in 2023.pptxDigital Marketing Trends to Follow in 2023.pptx
Digital Marketing Trends to Follow in 2023.pptxJolt Collective
 
Product Innovation Process - MIT ID Innovation
Product Innovation Process - MIT ID InnovationProduct Innovation Process - MIT ID Innovation
Product Innovation Process - MIT ID InnovationPankaj Deshpande
 
Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...
Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...
Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...Clive Maclean
 
Craig Rispin Keynote for Cincom 16 December 2016
Craig Rispin Keynote for Cincom 16 December 2016Craig Rispin Keynote for Cincom 16 December 2016
Craig Rispin Keynote for Cincom 16 December 2016Craig Rispin
 
Final digital space & strategy ppt april 2010
Final digital space & strategy ppt april 2010Final digital space & strategy ppt april 2010
Final digital space & strategy ppt april 2010Jimit Shah
 
Corporate Event Trends in 2019
Corporate Event Trends in 2019Corporate Event Trends in 2019
Corporate Event Trends in 2019Courtney Schejbal
 

Similar to Social media customer service for startups (20)

The Art of Lead Farming
The Art of Lead Farming The Art of Lead Farming
The Art of Lead Farming
 
Wikibrands Schulich (Feb1)
Wikibrands Schulich (Feb1)Wikibrands Schulich (Feb1)
Wikibrands Schulich (Feb1)
 
Disrupting_Digital_Advertising_Report
Disrupting_Digital_Advertising_ReportDisrupting_Digital_Advertising_Report
Disrupting_Digital_Advertising_Report
 
Social media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asiaSocial media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asia
 
Marketing Clinic: Social Media Strategies - Oct, 8 2012
Marketing Clinic: Social Media Strategies - Oct, 8 2012Marketing Clinic: Social Media Strategies - Oct, 8 2012
Marketing Clinic: Social Media Strategies - Oct, 8 2012
 
Quotes from Cannes Lions 2011
Quotes from Cannes Lions 2011Quotes from Cannes Lions 2011
Quotes from Cannes Lions 2011
 
Digital Business 2020: Getting There from Here, Part II
Digital Business 2020: Getting There from Here, Part IIDigital Business 2020: Getting There from Here, Part II
Digital Business 2020: Getting There from Here, Part II
 
Social Media and Multi Channel Retail
Social Media and Multi Channel RetailSocial Media and Multi Channel Retail
Social Media and Multi Channel Retail
 
Alt Media Womuk Presentation
Alt Media Womuk PresentationAlt Media Womuk Presentation
Alt Media Womuk Presentation
 
Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...
Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...
Know First•Be First•Profit First - Keynote by Craig Rispin, Business Futurist...
 
NAB April 2015 - Craig Rispin Keynote
NAB April 2015 - Craig Rispin KeynoteNAB April 2015 - Craig Rispin Keynote
NAB April 2015 - Craig Rispin Keynote
 
E.Forst Presentation
E.Forst PresentationE.Forst Presentation
E.Forst Presentation
 
Innovation in Product Development - MIT ID Innovation
Innovation in Product Development - MIT ID InnovationInnovation in Product Development - MIT ID Innovation
Innovation in Product Development - MIT ID Innovation
 
Social Technologies In Your Business 14 Oct
Social Technologies In Your Business 14 OctSocial Technologies In Your Business 14 Oct
Social Technologies In Your Business 14 Oct
 
Digital Marketing Trends to Follow in 2023.pptx
Digital Marketing Trends to Follow in 2023.pptxDigital Marketing Trends to Follow in 2023.pptx
Digital Marketing Trends to Follow in 2023.pptx
 
Product Innovation Process - MIT ID Innovation
Product Innovation Process - MIT ID InnovationProduct Innovation Process - MIT ID Innovation
Product Innovation Process - MIT ID Innovation
 
Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...
Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...
Rx For Agencies Suffereing From Digital, Direct, PR, And Social Media Confusi...
 
Craig Rispin Keynote for Cincom 16 December 2016
Craig Rispin Keynote for Cincom 16 December 2016Craig Rispin Keynote for Cincom 16 December 2016
Craig Rispin Keynote for Cincom 16 December 2016
 
Final digital space & strategy ppt april 2010
Final digital space & strategy ppt april 2010Final digital space & strategy ppt april 2010
Final digital space & strategy ppt april 2010
 
Corporate Event Trends in 2019
Corporate Event Trends in 2019Corporate Event Trends in 2019
Corporate Event Trends in 2019
 

More from Deola Kayode

Communications Strategy in the Era of Accountability
Communications Strategy in the Era of AccountabilityCommunications Strategy in the Era of Accountability
Communications Strategy in the Era of AccountabilityDeola Kayode
 
Wordpress: Best practices for optimizing your website for search
Wordpress: Best practices for optimizing your website for searchWordpress: Best practices for optimizing your website for search
Wordpress: Best practices for optimizing your website for searchDeola Kayode
 
WPSecurity best practices of securing a word press website
WPSecurity best practices of securing a word press websiteWPSecurity best practices of securing a word press website
WPSecurity best practices of securing a word press websiteDeola Kayode
 
Social media , my business and i
Social media , my business and iSocial media , my business and i
Social media , my business and iDeola Kayode
 
The impact of social media marketing communications on consumers perception o...
The impact of social media marketing communications on consumers perception o...The impact of social media marketing communications on consumers perception o...
The impact of social media marketing communications on consumers perception o...Deola Kayode
 
Powershift - how digital and social media is revolutionising nigeria and africa
Powershift - how digital and social media is revolutionising nigeria and africaPowershift - how digital and social media is revolutionising nigeria and africa
Powershift - how digital and social media is revolutionising nigeria and africaDeola Kayode
 

More from Deola Kayode (6)

Communications Strategy in the Era of Accountability
Communications Strategy in the Era of AccountabilityCommunications Strategy in the Era of Accountability
Communications Strategy in the Era of Accountability
 
Wordpress: Best practices for optimizing your website for search
Wordpress: Best practices for optimizing your website for searchWordpress: Best practices for optimizing your website for search
Wordpress: Best practices for optimizing your website for search
 
WPSecurity best practices of securing a word press website
WPSecurity best practices of securing a word press websiteWPSecurity best practices of securing a word press website
WPSecurity best practices of securing a word press website
 
Social media , my business and i
Social media , my business and iSocial media , my business and i
Social media , my business and i
 
The impact of social media marketing communications on consumers perception o...
The impact of social media marketing communications on consumers perception o...The impact of social media marketing communications on consumers perception o...
The impact of social media marketing communications on consumers perception o...
 
Powershift - how digital and social media is revolutionising nigeria and africa
Powershift - how digital and social media is revolutionising nigeria and africaPowershift - how digital and social media is revolutionising nigeria and africa
Powershift - how digital and social media is revolutionising nigeria and africa
 

Social media customer service for startups

  • 1. Unfair Advantage: Marketing for Start-ups by Adeola Kayode.
  • 2. The digital revolution has forever changed the balance of power between the individual and the brand.
  • 3. The convergence of Digital, Social Media, Technology and internet technology is not shifting tools...
  • 4. It has given small businesses the unfair advantage for MASSIVE results. They can think smarter, act faster and take more risks.
  • 5. George Wright the Vice President (marketing) of Blendtec, a company in Utah decided built a campaign about their cornerstone product, Total Blender. *(a high performance blender used in restaurants, coffee shops and other commercial concerns).
  • 7. The total cost of starting was about $50 (being cost of a lab coat, six-pack of coke, a rake, and a domain name). He got the CEO and recorded him blending unusual things and posted the videos online.
  • 8. The result was astonishing; blending an iPhone was its most popular video with 5.2 million views on YouTube alone in the first year ... media estimation of the resultant effect is estimated at $40 million. As of now,  YouTube has 58 million views.  Total Will it Blend views are 101 million.  They have 150,000 subscribers.  Sales have increased 7 times over since the campaign.  The sales have grown in commercial products as well.  Brand awareness has grown.  Traditional media picks up on it without Blendtec paying (National TV, local media, blogs, Newspaper, you name it.)
  • 9. 65% of new businesses in Nigeria die within first 3 years.  Death Valley Curve
  • 11. Most start-ups die before launching because they get caught in the “Valley of Death”.
  • 12.  Start-up Life Cycle Pix: http://f3fundit.com/blog/understanding-the-startup-financing-process-2/
  • 14. 1. They focus on only on the product. You need to think of your customers
  • 16. Customer Market Passion Funding
  • 17. 2. They try to reach Everyone. You need to define your niche.
  • 19. 3. No support system – Customer Service < 0
  • 20. 4. No Plan You need a tactical plan
  • 21.
  • 22. Without a plan, Its possible to be thrown in all directions.
  • 23.
  • 24. 4. Beyond Likes and follows, You need to generate leads
  • 25.
  • 26.
  • 27.
  • 28. It’s just another media; What you need is an integrated marketing strategy.
  • 29.
  • 30. 4. No Measurement Here, analytics is key
  • 31. Promoting and engaging your community is not about reaching new markets It is also about sustaining existing ones. You can turn customers into advocates Apple did.
  • 32. One last thing... Ok, 8 dimensions of Customer Service.
  • 33. 1. Environment. 2. Attitude and friendliness. 3. Personal(ised) attention. 4. Convenience and accessibility. 5. Self-help tools and support. 6. Speed and responsiveness.
  • 35.
  • 36. MD/CEO Teleios Consulting www.adeolakayode.com @delola deolakayode@gmail.com