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1. Average Days of A/R & A/P Cash On Hand (start of month)
Average Days of Receivables Average Days of Payables Available Cash
70 $45,000
60 $40,000
$35,000
50
$30,000
40 $25,000
30 $20,000
20 $15,000
$10,000
10
$5,000
0 $0
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Customer Retention Rate New R&D Ideas
2013 Actual 2012 Actual 2013 Goal 2013 Actual
105% 5
90% 4
75%
3
60%
45% 2
30% 1
15%
0
0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
CRM Adoption Rate Average QA Scores
2013 Actual 2013 Goal 2013 Actual 2013 Goal
120% 4.5
100% 4.0
3.5
80% 3.0
60% 2.5
2.0
40% 1.5
1.0
20%
0.5
0% 0.0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2. Business Strategy Metrics Dashboard
Business Strategy Metrics Q1 Q2 Q3 Q4
Average Receivables/Payables Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Average Days of Receivables 62 64 57 61 56 54 58 47 44 39 42 40
Average Days of Payables 32 37 31 29 39 42 42 46 49 55 60 62
Cash On Hand (start of month) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Available Cash $24,903 $25,173 $23,449 $29,405 $39,505 $12,045 $24,053 $26,793 $34,953 $29,495 $29,405 $31,004
Customer Retention Rate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2013 Actual 78.0% 77.0% 79.0% 80.0% 76.0% 84.0% 89.0% 92.0% 85.0% 83.0% 83.0% 79.0%
2013 Goal 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0%
2012 Actual 65.0% 68.0% 72.0% 61.0% 64.0% 76.0% 83.0% 79.0% 75.0% 64.0% 56.0% 83.0%
New R&D Ideas (Voice of Customer) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2013 Actual 2 3 3 4 3 4 3 4 3 4 4 4
CRM Adoption Rate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2013 Actual 46.0% 49.0% 57.0% 65.0% 68.0% 68.0% 68.0% 72.0% 75.0% 85.0% 86.0% 87.0%
2013 Goal 50.0% 55.0% 60.0% 65.0% 70.0% 75.0% 75.0% 75.0% 80.0% 90.0% 99.0% 99.0%
Average QA Score Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2013 Actual 3 3 3 4 4 4 4 3 4 4 3 4
2013 Goal 4 4 4 4 4 4 4 4 4 4 4 4