1. JENN LIM
CEO AND CHIEF HAPPINESS
OFFICER
DELIVERING HAPPINESS
TEDxCALICO CANYON
JANUARY 7, 2012

3. TAKE A MOMENT TO
THINK…
WHAT ARE
YOUR
GOALS IN
LIFE

4. WHAT ARE YOUR GOALS IN
LIFE?

5. OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.
(EVEN HOMER)
• “WHEN I GET _____, I’LL BE HAPPY
• “WHEN I ACHIEVE _____, I’LL BE H
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISABLED

6. MOST PEOPLE SAY
THEYRE HAPPY, BUT
>90% DON’T KNOW HOW
TO SUSTAIN IT
HAPPINESS ISN’T
 NATURAL
 EASY
HAPPINESS IS
 A SKILL LEARNED OVER
TIME
 WHAT WE PRACTICE AND
THINK ABOUT DAILY

7. REFLECTION
WHY AM I SO
PASSIONATE ABOUT
HAPPINESS?
HOW DID
I GET
HERE
(WHY AM I
DOING WHAT I

8. GO INTERNET LAYOFF
BEARS! CONSULTANT LOSER MT.
LOSS KILI
ROCK
ZAPPOS GREEN FIELD BOTTOM
CONSULTANT Explored and REAL
Prioritized LOSS

9. CAN HAPPINESS
REALLY BE
USED AS A
MODEL IN
BUSINESS AND
LIFE
?

10. “PEOPLE WILL FORGET WHAT
YOU SAID, PEOPLE WILL
FORGET WHAT YOU DID, BUT
PEOPLE WILL NEVER FORGET
FEEL.”
HOW YOU MADE THEM
— MAYA ANGELOU

11. “A WOMAN’S
DREAM
CLOSET…”
ZAPPOS
KENTUCKY WAREHOUSE

12. CUSTOMER
EXPERIENCE
PERSONAL
EMOTIONAL
CONNECTION

13. #1 PRIORITY?
CULTUR

14. HOW IS
CULTURE
#1 PRIORITY?
• HIRING FOR CULTURE
• 5 WEEKS OF TRAINING
• $4000 OFFER TO QUIT
• ZAPPOS CULTURE BOOK

15. THE CULTURE
THE CULTURE
BOOK
BOOK

16. THE CULTURE BOOK
WHAT IS IT?
COMPLETELY UNEDITED
EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE EVERY
YEAR – WHAT’S GOOD, WHAT DO
WE NEED TO IMPROVE
STARTED AS CULTURE BOOK,
NOW THE BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS
DOESN’T SHIP THERE
FOR A FREE COPY – SEND ME YOUR MAILING ADDRESS
JENN@DELIVERINGHAPPINESS.COM

17. RESEARCH SHOWS
WHAT MAKES
LONG-TERM
SUSTAINABLE BRANDS
CULTURE AND
HIGHER
PURPOSE

18. SO WHAT DOES THE
SCIENCE OF
HAPPINESS
HAVE TO TELL US?
SOME FRAMEWORKS
LEARNED ALONG THE WAY…

20. HAPPINESS FRAMEWORK 2
MASLOW’S HIERARCHY

21. MIHÁLY
CSÍKSZENTMIHÁLYI

22. CONCLUSION: THE SAME
MODEL OF HAPPINESS CAN
APPLY TO
BUSINESS AND IN LIFE

23. IT
STARTED
AS A BOOK
18 LANGUAGES
NYTIMES & WSJ
BESTSELLER

24. I CAN
BE A
CMP!

25. WE HEARD FROM AROUND THE
WORLD
REGARDLESS OF UNIFIED
• BACKGROUND BY THE
• CULTURE SAME
• IDEAS VISION
• JOB
HAPPINES

26. NOW…THE
MOVEMENT
TO SPREAD AND
INSPIRE SCIENTIFIC SENSE
HAPPINESS IN BUSINESS SENSE
HUMAN SENSE
THE WORLD

27. INSPIRATION
LIVE PASSIONATELY. INSPIRE
AND BE INSPIRED.
COMMUNITY
CONNECT PEOPLE WHO WANT A
PURPOSEFUL LIFE.
EDUCATION
TEACH AND EMPOWER EACH
OTHER.
EXPERIENCES
CREATE MEANINGFUL MOMENTS
TOGETHER.

28. DELIVERING HAPPINESS
TODAY…
Community 130
Partners COUNTRIES
1200 CITIES

29. DELIVERING HAPPINESS EOY
2012
A WORLD OF SUSTAINABLE HAPPINESS
AT WORK, COMMUNITY AND EVERYDAY LIFE

30. IMAGINE:
SUPERBAD
SUPERGOOD.
WITH…
GENERATIONAL ADVANCES
ACCESS TO INFORMATION
NATURAL DESIRE FOR HAPPINESS
REASON
TO BELIEVE
OTHERWISE?

31. TEDSTER 30 DAY
DARE
(WHEREVER YOU ARE IN YOUR
LIFE)
DARE TO
• FOLLOW YOUR PASSIONs
• DEFINE/REFINE YOUR
PURPOSE
• BE TRUE TO YOURSELF
• RECONNECT RELATIONSHIPs
THEN ASK…
CAN I GO AGAINST THE ODDS
CAN I PREDICT MY OWN

32. TOGETHER
…LET’S
email me at
JENN@DELIVERINGHAPPINESS.COM