To learn more about defensive driving visit asenseofhumordriving.com.

1. I remember the first time that my car needed repair work
done.

2. I remember not knowing where I should go.

3. If I would be over-charged or if going to the shop would
make things worse.

4. I wish I knew what I know now about auto shops.

5. The first tip that every driver needs to know when they are
selecting a shop is to identify what problems they are
currently experiencing.

6. It is very important to write every issue down before you go
to a service shop.

7. The next tip would be to call the service provider that you
want to take your vehicle to.

8. The reason for this is to determine the level of friendliness
you will receive if you choose to do business with them.

9. No one wants to pay someone for a service if you make
them feel bad.

10. This could also lead to basic information not being
communicated effectively, thus increasing original time
and/or cost of repair.

11. The third tip that every driver should be cautious of is
whether the shop you are taking your vehicle to is a Mom &
Pop shop or the dealership service shop.

12. The reason this is good to know is typically dealership
shop(s) usually require employees to be certified in a
specialty program.

13. Mom & Pop shops may not.

14. The next tip that every driver should know is that if you
choose the dealership versus an independent maintenance
shop the dealership may be more expensive than the
independent maintenance shop.

15. If you are someone that is looking to make sure you receive
the best service without giving up an arm, then the best
thing to do is to look for an independent service shop that is
certified in some kind a guaranteed or quality service.

16. One certification that an independent service center may
have is a Motorist Assurance program or MAP certification.

17. The MAP certification guarantees in writing that the
affiliated service shop will and does use a Uniform
Inspection & Communications Standards form.

18. This form is used to offer recommendations for services
such as if the part needs to be replaced or not.

19. The form also tells customer service representatives what
service is just suggested in case you need to stay under a
certain budget.

20. With these simple four steps any driver can be sure to have
a better understanding in choosing a repair shop for the
future car maintenance needs.