Pensions

1. © 2015 Advisor Research Group Inc. | AllRights Reserved.
June 2, 15
Client Contracts Set
Expectations

2. © 2015 Advisor Research Group Inc. | AllRights Reserved.
June 2, 15
Executive Summary
Annual review meetings focus on financial performance, but often at the expense of all other
topics. A client contract is a simple method to allow clients to understand the many services
that you provide. Many clients don’t appreciate all that you do for them because they are
unaware of all of your efforts.
Outlining what you need from them, as well as articulating your efforts facilitates a discussion
about value, not just your fees and their portfolio’s value and performance.
Below is text suitable for copy-paste onto a single page to share with your clients. It should be
tailored to your practice and your clients’ priorities.
The strength is in the process of open and honest communication, not in the written word.
Provide your clients with the original, keep a copy in the client file, and begin next year’s review
meeting by asking for their evaluation on each bullet point.

3. © 2015 Advisor Research Group Inc. | AllRights Reserved.
June 2, 15
Click Here For the Word Version
Our Commitment to You
 Communicate with you regularly to
o Keep you up-to-date on market trends and developments
o Share investment ideas and options
o Provide guidance regarding long-term changes to the investment marketplace
 Understand your investment needs and goals
o Develop long-term and short-term plans to meet financial obligations
o Produce an Investment Strategy to guide individual investment decisions
o Incorporate changes in your personal and professional situation into our plan
 Meet with you in-person at least once each year
o Provide personalized quarterly updates, even if it to say “you’re on-track”
o Deliver monthly updates on your investment progress with paper or paperless
statements
 Increase your understanding of investment trends
o Provide investment and product information, as needed
o Invite you to market and educational events
o Maintain a network of trustworthy professionals who deliver additional services
 Follow a disciplined investment process
o Build a portfolio of investments that balances your risk and investment
objectives
o Recommend and support investment decisions that are aligned with your
investment and risk guidelines
o Manage risk through the use of Asset Allocation
o Balance risk across political, geographic, industry, sector, and foreign exchange
factors
 Be available to answer and advise
o Telephone coverage during business hours to answer calls, or respond to your
voicemail
o Email communication outside of business hours for non-trading and general
questions

4. © 2015 Advisor Research Group Inc. | AllRights Reserved.
June 2, 15
Your commitment to me
 Maintain open communication
o If you have a question, do not hesitate to ask, and if you have not received a
satisfactory answer, tell me so
o Meet in-person at least annually. There is never a convenient time with busy
families and work lives, but other than those families, not much is more
important
o Communicate changes in situation and potential changes so that investment
plans and objectives can be adjusted
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Client Signature Date Advisor Signature Date
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Client Signature Date