Salesforce market share slides

1. Salesforce Market Share
Wendy Close
Director Customer Research
wclose@salesforce.com

2. Salesforce is the World's #1 CRM App
18.4%
#2
(12.1%)
#3
(9.1%)
#4
(6.2%)
#5
(3.8%)
Customer Relationship Management (CRM) Apps
Source: Gartner, Inc. Market Share: All Software Markets Worldwide 2014, March 31, 2015
All others
(50.4%)

3. And the World’s Number #1 Cloud CRM App
Over 4x the Size of Closest Competitor
39.5%
#2
(8.7%)
#3
(7.6%)
#4
(3.5%)
#5
(2.3%)
All others
(38.4%)
CRM Cloud Apps
Source: IDC, WW Public Cloud Tracker market share and forecast 2013, 9.10.14

4. Sales Cloud is the World's #1 Sales App
Sales Apps
Source: Gartner, Inc. Market Share: All Software Markets Worldwide 2014, March 2015
41.4%
#2
(13.4%)
#3
(13.4%)
#4
(8.7%)
All others
(23.1%)

5. Service Cloud is the World's #1 Customer Service and Support App
Customer Service and Support Apps
Source: Gartner, Inc. Market Share: All Software Markets Worldwide 2014, March 2015
15.7%
#2
(12.7%)
#3
(9.4%)
#4
(6.9%)
#5
6.2%
#6
5.6%
All others
(43.5%)

6. Salesforce Leads in Cloud Apps
Cloud Apps
Source: IDC, WW Public Cloud Tracker market share and forecast 2013, 9.10.14
12.5%
#2
(5.5%)
#3
(5.0%)
#4
(4.1%)
#5
(3.5%)
All others
(69.6%)

7. Salesforce Leads in Cloud Platforms for Building Cloud Apps
Cloud App Platforms
Source: IDC, WW Public Cloud Tracker market share and forecast 2013, 9.10.14
21.9%
#2
(14.8%)
#3
(4.0%)
#4
(1.2%)
All others
(58.1%)

8. Thank you