Top 12 customer service resume tips

Top 12 customer service resume tips
In this file, you can ref resume materials for customer service such as resume tips,
resume samples, cover letter samples, types of interview questions, customer service
situational interview, customer service behavioral interview…
Other useful materials for customer service interview:
• interviewquestions360.com/free-48-resume-samples
• interviewquestions360.com/free-ebook-80-interview-questions-and-answers
• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
• interviewquestions360.com/13-types-of-interview-questions-and-how-to-face-them
• interviewquestions360.com/job-interview-checklist-40-points
• interviewquestions360.com/top-8-interview-thank-you-letter-samples
• interviewquestions360.com/free-42-cover-letter-samples
• interviewquestions360.com/top-15-ways-to-search-new-jobs
Useful materials: • interviewquestions360.com/free-ebook-80-interview-questions-and-answers

1. Tailor each resume to each job opening
Although time consuming, it’s imperative
that each resume is suited to each
position. A standard, one-size-fits-all
mentality will impede your chances of
your resume even making the list. Along
with keyword references, make sure your
objective and work highlights mirror the
job posting. Use online tools, such as
Resume Builder to help you craft a
professional resume. You can store up to
five resumes in your account so that each
resume is customized to the specific job
you are applying to.

2. Lack of Specifics
Employers need to understand what you've done
and accomplished. For example:
A. Worked with employees in a restaurant setting.
B. Recruited, hired, trained and supervised more
than 20 employees in a restaurant with $2 million
in annual sales.
Both of these phrases could describe the same
person, but the details and specifics in example B
will more likely grab an employer's attention.

3. Use keywords that are reflected in the job opening you
applying to
Hiring managers only have seconds to review each
of the countless resumes that they receive.
Tailoring your resume to each job opening is
imperative. This means mirroring the keywords
being used, if they apply. With electronic
transmission of resumes, hiring managers use
database searches to look for the best candidates.
Including keywords will help your resume come to
the top the list.

9. Incorrect Contact Information
I once worked with a student whose resume
seemed incredibly strong, but he wasn't getting
any bites from employers. So one day, I jokingly
asked him if the phone number he'd listed on his
resume was correct. It wasn't. Once he changed
it, he started getting the calls he'd been
expecting. Moral of the story: Double-check
even the most minute, taken-for-granted details
-- sooner rather than later.

4. Highlighting Duties Instead of Accomplishments
It's easy to slip into a mode where you simply start
listing job duties on your resume. For example:
Attended group meetings and recorded minutes.
Worked with children in a day-care setting.
Updated departmental files.
Employers, however, don't care so much about
what you've done as what you've accomplished in
your various activities. They're looking for
statements more like these:
Used laptop computer to record weekly meeting
minutes and compiled them in a Microsoft Word-
based file for future organizational reference.
Developed three daily activities for preschool-age
children and prepared them for a 10-minute
holiday program performance.
Reorganized 10 years worth of unwieldy files,
making them easily accessible to department
members.

5. Going on Too Long or Cutting Things Too Short
Despite what you may read or hear, there are no
real rules governing resume length. Why? Because
human beings, who have different preferences and
expectations where resumes are concerned, will be
reading it.
That doesn't mean you should start sending out
five-page resumes, of course. Generally speaking,
you usually need to limit yourself to a maximum of
two pages. But don't feel you have to use two
pages if one will do. Conversely, don't cut the meat
out of your resume simply to make it conform to
an arbitrary one-page standard.

6. A Bad Objectives
Employers do read your resume objective, but too
often they plow through vague pufferies like,
"Seeking a challenging position that offers
professional growth." Give employers something
specific and, more importantly, something that
focuses on their needs as well as your own.
Example: "A challenging entry-level marketing
position that allows me to contribute my skills
and experience in fund-raising for nonprofits."

7. Always check for grammar and spelling before you submit
It’s best to check for grammatical and spelling errors.
Ask a friend or family member to proofread if you can.
Having errors in your resume will make the difference
between landing and not landing an interview.

8. Maximize the content of your resume
In some cases your gaps in work history may
indicate that a disability exists. This is where you
need to maximize the content of your resume. Do
not embellish, but do not understate your
experience either. Outline the benefits of your
skills. This can include everything from being a
creative problem solver, your specialized talents, to
the flexibility and adaptability you bring to the
work place. Outline these qualities and then back
them up with your work experience.

10.No more than 2 pages in length
All resumes, no matter how extensive the
background, should never exceed 2 pages.
Hiring managers like resumes that they can
scan at first to get interested but if the resume
is too long they will never scan it enough to
get interested. If a resume is too long it will
only discourage the reader.

11.Think about the best FORMAT for your resume, based
on your background and career goals.
Not every person should use the same type of
resume. In general, you should look for a way to
highlight the best knowledge, skills and abilities
that you bring to your target job. For a recent
graduate, that might mean listing your education
directly below your Professional Profile and
describing prominent school-related honors and
activities. An experienced professional should
list their experience first and use very little space
describing their education. A career changer or
someone who is looking for a job after a long
absence from the job market might want to use a
functional resume that emphasizes skills and
knowledge, rather than specific work history.

12.Use %’s, $’s and #’s
You should always use %’s, $’s and #’s.
Dollar totals, numbers, and percentages
stand out in the body of a resume. Below
are two examples of a job duty described
with them (good) and without (bad). As
you can see by the examples, being
specific does not mean being lengthy.
Example 1
Bad: Account manager for advertising
agency
Good: Managed 15 strategic accounts
billing in excess of $15MM annually
Example 2
Bad: Sold widgets to clients located in the
Midwest
Good: Increased sales by 17% in a 5-state
territory

Useful materials for customer service interview:
• interviewquestions360.com/top-36-situational-interview-questions
• interviewquestions360.com/440-behavioral-interview-questions-ebook-pdf-
download
• interviewquestions360.com/top-40-second-interview-questions
• interviewquestions360.com/95-management-interview-questions-and-
answers-ebook-pdf-download
• interviewquestions360.com/top-30-phone-interview-questions
• interviewquestions360.com/290-competency-based-interview-questions
• interviewquestions360.com/45-internship-interview-questions
• interviewquestions360.com/15-tips-for-job-interview-attire (dress code,
clothes, what to wear)
• interviewquestions360.com/top-15-written-test-examples
• interviewquestions360.com/top-15-closing-statements
• interviewquestions360.com/20-case- study-examples for job interview

• interviewquestions360.com/top-25-scenarios-interview-questions
• interviewquestions360.com/top-25-tips-for-interview-preparation
• interviewquestions360.com/top-10-tips-to-answer-biggest-weakness-and-
strengths-questions
• interviewquestions360.com/tips-to-answer-question-tell-me-about-yourself
• interviewquestions360.com/16-job-application-tips
• interviewquestions360.com/top-14-job-interview-advices
• interviewquestions360.com/top-18-best-interview-practices
• interviewquestions360.com/25-career-goals-examples
• interviewquestions360.com/top-36-technical-interview-questions
• interviewquestions360.com/18-job-interview-exam-samples
• interviewquestions360.com/Q-A-25-questions-with-answers

• interviewquestions360.com/12-followup-email-thank-you-letter-samples
• interviewquestions360.com/15-tips-for-job-interview-withour-no-experience
• interviewquestions360.com/15-presentation-ideas-for-job-interview
• interviewquestions360.com/12-job-interview-role-play-examples
• interviewquestions360.com/10-job-interview-techniques
• interviewquestions360.com/11-job-interview-skills
• interviewquestions360.com/tips-to-answer-question-why-should-I-hire-you
• interviewquestions360.com/25-interview-questions-to-ask-employer
• interviewquestions360.com/25-job-interview-assessment-test-examples
• interviewquestions360.com/15-tips-to-answer-experience-questions
• interviewquestions360.com/12-tips-to-answer-education-knowledge-questions

• interviewquestions360.com/15-screening-interview-questions
• interviewquestions360.com/22-group-interview-questions
• interviewquestions360.com/22-panel-interview-questions
• interviewquestions360.com/22-case-interview-questions
• interviewquestions360.com/top-12-tips-for-career-development
• interviewquestions360.com/top-9-career-path-tips
• interviewquestions360.com/top-14-career-objectives
• interviewquestions360.com/top-12-career-promotion-tips
• interviewquestions360.com/11-performance-appraisal-methods
(includes appraisal templates and forms)
• interviewquestions360.com/top-28-performance-appraisal-forms
• interviewquestions360.com/top-12-salary-negotiation-tips
• interviewquestions360.com/top-9-tips-to-get-high-salary

Fields related to customer service career:
The above resume tips can be used for fields as:
Construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive,
agency, budget, building, business development, consulting, communication, clinical research,
design, software development, product development, interior design, web development,
engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card, oil
gas, hospital, it, marketing, media, mining, nhs, non technical, oil and gas, offshore,
pharmaceutical, real estate, retail, research, human resources, telecommunications, technology,
technical, senior, digital, software, web, clinical, hr, infrastructure, business, erp, creative, ict,
hvac, sales, quality management, uk, implementation, network, operations, architectural,
environmental, crm, website, interactive, security, supply chain, logistics, training, project
management, administrative management…
The above resume tips also can be used for job title levels: entry level customer service, junior
customer service, senior customer service, customer service assistant, customer service associate,
customer service administrator, customer service clerk, customer service coordinator, customer
service consultant, customer service controller, customer service director, customer service
engineer, customer service executive, customer service leader, customer service manager,
customer service officer, customer service specialist, customer service supervisor, VP customer
service…

Top 12 customer service resume tips

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