CV_Chinnapat

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Chinnapat Chamchoi
ชินพัฒน์ แช่มช้อย
❖ +66 97 252 8493 | Chinnapat.ch9@gmail.com
Qualification Summary
❖ High sense of responsibility
❖ Have a digital mindset
❖ Good performance with working under pressure
❖ Strong analytical, interpersonal and negotiation skills
❖ Excellent communicator and good team player
❖ Self – motivated
❖ Willing to learn
❖ Electrical Engineering and Industrial Engineering educational background
❖ Having the License for Professional Practice (Associate Electrical Engineer
(Electrical Power))
Education
2013 – 2017 Thammasat University, Thailand
Bachelor of Industrial Electrical Engineering (Electrical power)
2010 – 2012 High School: Benchamarachuthit School Chanthaburi

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Work Experiences
Premier Business Inter Company Limited < August 2018 – July 2019 >
Founded in 2001, Premier Business Inter Co, Ltd is a company specializing
in the supply and distribution of medical equipment for therapeutic radiology
ranging from a Linear Accelerator (LINAC) and Treatment Planning Machine for
Cancer Patients to X-ray Simulator.
Service Engineer, Services and Customer Support Department
❖ Provide preventive maintenance service, upgrade, system start-up, site
acceptance test and application software modification for several
hospitals:-
o Bumrungrad Hospital,
o Siriraj Hospital,
o Thammasat University hospital, etc.
❖ Handle technical support, troubleshooting, 24-hour standby and
emergency services
❖ Estimate services projects cost for customer services business team

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Work Experiences (Cont.)
Schneider Electric(Thailand)Limited < July 2019 – Present>
Schneider Electric is leading the Digital Transformation of Energy
Management and Automation in Homes, Buildings, Data Centers, Infrastructure
and Industries.
Technical Support Engineer,Customer Satisfaction & Quality Department
❖ Provide first level technical support for customers, particularly regarding
technical information on products, prices, discounts, and application
information during the pre-sales & after sales process via phone, email, chat
and digital social media.
❖ Detect all opportunities to serve the customer while addressing customer
support requests and convert to inbound revenue.
❖ Record customer enquiries into Schneider system (Sales force) and will be
responsible to close customer cases and or escalate to advance technical
support.
❖ Take ownership of FAQ creating met customer demand and ensure
customer satisfaction before closing the request.
❖ Perform Customer survey time to time, analysis customer satisfaction
indicators and recommend action plan to improve customer satisfaction.

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Training Attendance / Personal Development Highlight
❖ LEAN Management for After-Sales Service Program
❖ Customer Experience and Inbound Opportunity detection Experience
❖ Customer Success Global Core Certification Curriculum(Bronze section)
❖ Digital Security
❖ Planning & Reporting Program
❖ Customer Centricity & Service Operation Standard
❖ Customer Complaint Handling and Service Recovery
❖ Radiation Protection Level 1 Training Course
❖ Safety Induction for Non-FSR new joiners