1. WHAT IS EMOTIONAL LABOR? (TIM)
 Define emotional labor

2. ARLIE HOCHSCHILD
 Founder of emotional labor
 Studies

3. EMOTIONAL LABOR IN DIFFERENT JOBS AND
MANAGEMENT (EDWINA)

4. EDWINA’S MAIN POINTS

5. EMPLOYEE EMOTIONAL
LABOR
The Effects of

6. 1) Point one
2) Point two
3) Employee burnout
4) Predicting burnout

7. PREVENTION (NIKKI)

8. MAIN POINTS TO COVER