3. On the telephone
A: Hello. / Good morning, __________, _____________ , night.
B: Hello. Is that MTC?
B: Sorry, you've got the wrong number.
A: Oh __________, .
A: MTC New York. How can I __________ you?
B: Hello. Can I __________ to Lisa Formosa, please?
A: Just a __________, I'll put you through.
4. On the telephone
A: Hello.
B: Hi, is that Lisa?
A: No, I'm _____________. She's not at her ___________ right
now.
B: Can I leave a message, please?
A: Sure. Tell her Allie Gray called. I'll call ________ in 5 minutes.
Telephone message (p.127)
A: Danny Randall B: Brett Sinclair
Complete the message with the problem: meeting cancelled. Call
back at (invent a number). Roleplay and complete your note.
5. On the telephone
A: MTC New York. How _______ I _______ you?
B: Hello. Can I speak to Lisa Formosa, please?
A: ________ a moment. I'm sorry, the line's ____________. Do you
want to _________?
B: Ok, I'll hold. No, I prefer to call back.
A: Alright. (music) Alright, sir/ _________. Goodbye.
Role play
A: You are a secretary at MTC New York. Your boss is not in
today.
B: You are the Sales Representative and need to talk to the MTC
Manager. Hold on the phone.
6. On the telephone
Role play
A: You are the Sales Representative and need to talk to the MTC
Manager. You will call back.
B: You are the receptionist at MTC New York. Put the call through
to the Manager's scretary. The line's engaged. Apologise.
Invent a situation and role play. Role play again.
A: You are the secretary / receptionist. Write the message.
B: You are the Sales Representative. Leave a message for the
Manager's company.
7. On the telephone
Role play
A: You are the Sales Representative and need to talk to the MTC
Manager. You will call back.
B: You are the receptionist at MTC New York. Put the call through
to the Manager's scretary. The line's engaged. Apologise.
Invent a situation and role play. Role play again.
A: You are the secretary / receptionist. Write the message.
B: You are the Sales Representative. Leave a message for the
Manager's company.
