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Iden%fying	
  the	
  predominant	
  characteris%cs	
  of	
  
your	
  business	
  and	
  its	
  lifecycle	
  stage	
  will	
  help	
  
you	
  understand	
  where	
  you	
  are	
  in	
  the	
  
organiza%on's	
  maturity	
  scale,	
  point	
  out	
  the	
  
symptoms	
  and	
  risks	
  and	
  ul%mately	
  lead	
  you	
  to	
  
having	
  a	
  healthy	
  mature	
  business.	
  
	
  
What	
  business	
  are	
  we	
  in	
  and	
  who	
  are	
  we	
  aiming	
  
to	
  please?	
  
A	
  company	
  is	
  like	
  a	
  human	
  body	
  which	
  ages	
  
from	
  infancy	
  to	
  death	
  and	
  will	
  get	
  certain	
  
sicknesses	
  and	
  symptoms	
  at	
  different	
  “stages”	
  
of	
  life.	
  Some	
  symptoms	
  are	
  OK	
  for	
  their	
  age	
  and	
  
some	
  are	
  not	
  e.g.	
  Its	
  ok	
  to	
  get	
  acne	
  as	
  a	
  
teenager	
  but	
  not	
  when	
  you	
  are	
  in	
  your	
  fiHies.	
  
	
  
The	
  important	
  ques%on	
  is:	
  Are	
  we	
  dealing	
  with	
  
the	
  right	
  problems	
  at	
  the	
  right	
  %mes?	
  
COURTSHIP	
  
INFANCY	
  
GO-­‐GO	
  
ADOLESCENCE	
  
PRIME	
  
STABLE	
  
ARISTOCRACY	
  
EARLY	
  BUREAUCRACY	
  
BUREAUCRACY	
  
DEATH	
  
Organiza%on	
  is	
  not	
  born	
  yet	
  
Lots	
  of	
  excitement	
  
Focused	
  on	
  the	
  future	
  
Leaders	
  are	
  overly	
  op%mis%c	
  
Making	
  promises	
  you	
  may	
  not	
  be	
  able	
  to	
  keep	
  
May	
  appear	
  irresponsible	
  in	
  hindsight	
  
Unexpected	
  symptoms	
  :	
  An	
  affair	
  
	
  
The	
  move	
  to	
  Infancy	
  always	
  involves	
  risk.	
  If	
  the	
  risk	
  is	
  
taken	
  the	
  courtship	
  has	
  commitment	
  and	
  the	
  dream	
  will	
  
not	
  die.	
  
	
  
An	
  organiza%on	
  or	
  new	
  ini%a%ve	
  can	
  die	
  before	
  its	
  born	
  
if	
  there	
  is	
  only	
  willingness	
  to	
  think	
  up	
  ideas	
  but	
  no	
  
thought	
  for	
  results,	
  implementa%on	
  and	
  capability	
  to	
  get	
  
along.	
  In	
  this	
  case	
  its	
  only	
  an	
  affair	
  and	
  not	
  a	
  courtship.	
  
	
  
The	
  birth	
  of	
  a	
  business	
  happens	
  when	
  the	
  people	
  are	
  
prepared	
  to	
  take	
  the	
  risks	
  involved.	
  If	
  the	
  risks	
  aren't	
  
taken	
  the	
  organiza%on	
  will	
  not	
  move	
  up	
  to	
  infancy	
  
ShiH	
  from	
  vision	
  to	
  ac%on	
  
Nega%ve	
  cash	
  flow	
  –	
  requires	
  constant	
  cash	
  injec%on	
  and	
  working	
  capital	
  
All	
  ac%on	
  –	
  people	
  doing	
  “stuff”	
  	
  
Daily	
  opera%onal	
  crises	
  
No	
  supplier	
  or	
  customer	
  rela%onships	
  established	
  
Making	
  excessive	
  commitments	
  
Schedules	
  overbooked	
  and	
  delivery	
  dates	
  being	
  postponed	
  
Responds	
  to	
  complaints	
  and	
  needs	
  
Management	
  by	
  crisis	
  
Vulnerable	
  –	
  every	
  small	
  problem	
  is	
  a	
  big	
  fire	
  
Few	
  to	
  no	
  systems,	
  policies	
  and	
  processes	
  
Employs	
  unsophis%cated	
  management	
  
The	
  move	
  from	
  the	
  Infancy	
  stage	
  to	
  the	
  Go-­‐Go	
  
stage	
  will	
  start	
  occurring	
  when	
  cash	
  flow	
  and	
  
general	
  ac%vi%es	
  become	
  somewhat	
  stable	
  &	
  
clients	
  bring	
  in	
  repeat	
  business.	
  This	
  is	
  when	
  
“loyalty”	
  signs	
  appear.	
  
	
  
There	
  is	
  a	
  high	
  risk	
  of	
  infant	
  mortality	
  at	
  this	
  
stage.	
  Any	
  mistake	
  could	
  lead	
  to	
  the	
  death	
  of	
  
the	
  company.	
  
Everything	
  	
  is	
  a	
  priority	
  and	
  a	
  crisis	
  
Everything	
  is	
  a	
  deadline	
  and	
  everything	
  is	
  a	
  opportunity	
  
No	
  management	
  skills	
  
Externally	
  focused	
  –	
  looking	
  at	
  what's	
  happening	
  outside	
  the	
  company	
  –	
  not	
  in)	
  
High	
  level	
  of	
  op%mism	
  
Management	
  by	
  intui%on	
  :	
  seat	
  of	
  the	
  pants	
  :	
  lacking	
  systems	
  and	
  figures	
  
Company	
  is	
  arranged	
  around	
  the	
  people	
  instead	
  of	
  the	
  people	
  around	
  the	
  Company	
  
Reports	
  are	
  focused	
  towards	
  sales	
  –	
  not	
  profits	
  
Hiring	
  tomorrow	
  those	
  needed	
  yesterday	
  :	
  no	
  responsibility,	
  appraisals	
  and	
  
accountability	
  
OHen	
  a	
  one-­‐man	
  show	
  
Company	
  gains	
  market	
  share	
  
No	
  Clear	
  roles	
  and	
  role	
  defini%ons.	
  
Founders	
  trap:	
  
Company	
  remains	
  a	
  one-­‐man	
  show	
  and	
  does	
  not	
  
develop	
  an	
  ins%tu%onalized	
  vision.	
  
Unwillingness	
  to	
  develop	
  or	
  work	
  within	
  systems	
  
Grows	
  to	
  founders	
  limits	
  and	
  poten%al	
  
Organiza%on	
  will	
  likely	
  die	
  with	
  founder	
  or	
  if	
  it’s	
  a	
  
family	
  business,	
  within	
  three	
  genera%ons.	
  
	
  
Company	
  needs	
  to	
  be	
  “re-­‐born”	
  again	
  as	
  a	
  new	
  
en%ty,	
  separate	
  from	
  the	
  founder.	
  THIS	
  will	
  lead	
  to	
  
Adolescence	
  stage.	
  	
  
Also	
  known	
  as	
  the	
  second	
  birth	
  away	
  from	
  founder	
  
Founder	
  accepts	
  organiza%onal	
  sovereignty	
  (Company	
  leads	
  itself)	
  
Professional	
  leadership	
  style	
  and	
  systems	
  
The	
  people,	
  the	
  structure	
  and	
  all	
  processes	
  align	
  with	
  new	
  vision	
  
Conflict	
  arises	
  between	
  those	
  who	
  want	
  change	
  and	
  those	
  who	
  want	
  to	
  preserve	
  the	
  
status	
  quo	
  
Conflict	
  between	
  administra%ve	
  and	
  entrepreneurial	
  styles	
  
“we	
  –	
  they”	
  sydnrome.	
  Cliquish	
  
Risk	
  of	
  premature	
  ageing:	
  
The	
  internal	
  conflict	
  is	
  not	
  well	
  managed	
  and	
  
leads	
  to	
  cri%cal	
  loss	
  of	
  trust	
  and	
  respect	
  which	
  
in	
  turn	
  leads	
  to	
  lack	
  of	
  team	
  work	
  
The	
  good	
  people	
  leave	
  
Loss	
  of	
  buy-­‐in	
  to	
  vision,	
  mission	
  and	
  values	
  
The	
  founder	
  divorces	
  the	
  company	
  and	
  tried	
  to	
  
lead	
  the	
  company	
  in	
  his	
  own	
  way.	
  This	
  lack	
  of	
  
leadership	
  oHen	
  ends	
  in	
  death	
  of	
  the	
  
organiza%on.	
  
Company	
  is	
  results	
  driven	
  
Good	
  systems	
  and	
  procedures	
  
There	
  is	
  a	
  plan	
  and	
  its	
  followed	
  
Aggressively	
  growing	
  
Reports	
  growth	
  in	
  profits	
  
Has	
  Go-­‐Go	
  aggressiveness	
  but	
  is	
  predictable	
  
Begins	
  to	
  generate	
  new	
  lifecycles	
  within	
  itself	
  
May	
  lack	
  enough	
  quality	
  managers	
  for	
  the	
  growth	
  experienced	
  
At	
  this	
  point	
  the	
  company	
  needs	
  to	
  constantly	
  re-­‐
invent	
  itself	
  in	
  order	
  to	
  con%nue	
  ageing	
  towards	
  
death	
  which	
  otherwise	
  is	
  expected.	
  
The	
  “trick”	
  is	
  to	
  stay	
  in	
  Prime	
  Stage	
  although	
  this	
  is	
  
not	
  the	
  norm.	
  	
  
This	
  is	
  the	
  stage	
  where	
  the	
  company	
  is	
  making	
  the	
  
most	
  profit	
  with	
  the	
  least	
  problems	
  and	
  is	
  running	
  
the	
  most	
  smoothly.	
  
The	
  major	
  risk	
  is	
  that	
  companies	
  become	
  less	
  risk	
  
orientated	
  ,	
  more	
  conserva%ve	
  in	
  all	
  aspects	
  and	
  
lack	
  crea%vity.	
  
Loss	
  of	
  vision	
  
Working	
  on	
  yesterdays	
  vision	
  
Less	
  conflict	
  –	
  nothing	
  worthwhile	
  figh%ng	
  about	
  
Complacency	
  
Low	
  mo%va%on	
  and	
  risk	
  –	
  “If	
  it	
  aint	
  broken..”	
  
Low	
  aspira%ons.	
  Happy	
  where	
  it	
  is.	
  
Few	
  expecta%ons	
  to	
  conquer	
  the	
  market	
  
Rewards	
  those	
  who	
  do	
  what	
  they	
  are	
  told	
  and	
  get	
  along	
  with	
  everyone	
  
Focus	
  on	
  past	
  acheivements	
  
Power	
  shiHs	
  from	
  marke%ng	
  and	
  research	
  and	
  development	
  to	
  finance	
  
At	
  this	
  point	
  the	
  organiza%on	
  is	
  ageing	
  in	
  the	
  
nega%ve	
  sense	
  of	
  the	
  word.	
  
	
  
This	
  is	
  the	
  start	
  of	
  the	
  slide	
  towards	
  death.	
  A	
  
new	
  vision	
  is	
  urgently	
  required.	
  
The	
  company	
  is	
  perceived	
  as	
  being	
  successful	
  
Heavy	
  cash	
  reserves	
  
Overly	
  concerned	
  with	
  ROI	
  (return	
  on	
  investment)	
  
Starts	
  to	
  func%on	
  with	
  “paper-­‐clip	
  policies”	
  
Enchanted	
  with	
  the	
  past	
  –	
  old	
  school	
  senior	
  management	
  “%e	
  clubs”	
  
People	
  are	
  afraid	
  to	
  express	
  their	
  concerns	
  about	
  the	
  company	
  –	
  “don’t	
  make	
  waves”	
  
People	
  deny	
  the	
  reality	
  –	
  its	
  business	
  as	
  usual	
  
Low	
  internal	
  mo%va%on	
  
The	
  company	
  tries	
  to	
  buy	
  other	
  businesses	
  to	
  buy	
  entrepreneurship	
  
The	
  company	
  is	
  cash	
  rich	
  and	
  is	
  a	
  poten%al	
  take	
  over	
  target	
  
Aristocracies	
  do	
  not	
  want	
  to	
  take	
  charge	
  of	
  
their	
  lives	
  or	
  des%na%on.	
  They	
  want	
  the	
  
environment	
  to	
  become	
  favourable	
  or	
  wait	
  for	
  
someone	
  else	
  to	
  do	
  something	
  to	
  avoid	
  the	
  
impending	
  decline.	
  	
  
Due	
  to	
  too	
  many	
  ar%ficial	
  correc%ve	
  ac%ons	
  in	
  the	
  Aristocracy	
  stage,	
  there	
  is	
  an	
  
eventual	
  day	
  of	
  reckoning	
  
Severe	
  loss	
  of	
  market	
  share	
  
Managers	
  go	
  on	
  witch-­‐hunt	
  :	
  who’s	
  fault	
  was	
  this?	
  People	
  are	
  fired	
  
Staff	
  get	
  paranoid	
  :	
  who	
  is	
  next	
  
Much	
  conflict,	
  back	
  stabbing	
  and	
  infigh%ng	
  
Survival	
  mode	
  
Internal	
  focus.	
  Worried	
  about	
  internal	
  wars	
  not	
  figh%ng	
  the	
  compe%%on	
  
Customer	
  sa%sfac%on	
  levels	
  in	
  decline	
  
The	
  customer	
  becomes	
  a	
  nuisance,	
  not	
  the	
  focus	
  
Bureaucracy	
  develops	
  when	
  companies	
  are	
  taken	
  
care	
  of	
  financially	
  (subsidized)	
  orkept	
  alive	
  by	
  
having	
  a	
  monopoly	
  on	
  their	
  ac%vi%es.	
  The	
  health	
  is	
  
delicate,	
  roden	
  to	
  the	
  core	
  and	
  on	
  the	
  brink	
  of	
  
bankruptcy.	
  
	
  
This	
  happens	
  when	
  no	
  one	
  is	
  commided	
  to	
  the	
  
company	
  anymore.	
  This	
  oHen	
  happens	
  in	
  
Government	
  departments.	
  
	
  
Death	
  may	
  take	
  years.	
  
Death	
  is	
  simply	
  when	
  the	
  company	
  falls	
  apart	
  in	
  all	
  aspects	
  and	
  eventually	
  closes.	
  

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Lifecycle of a business - Business Coaching

  • 1.
  • 2. Iden%fying  the  predominant  characteris%cs  of   your  business  and  its  lifecycle  stage  will  help   you  understand  where  you  are  in  the   organiza%on's  maturity  scale,  point  out  the   symptoms  and  risks  and  ul%mately  lead  you  to   having  a  healthy  mature  business.     What  business  are  we  in  and  who  are  we  aiming   to  please?  
  • 3. A  company  is  like  a  human  body  which  ages   from  infancy  to  death  and  will  get  certain   sicknesses  and  symptoms  at  different  “stages”   of  life.  Some  symptoms  are  OK  for  their  age  and   some  are  not  e.g.  Its  ok  to  get  acne  as  a   teenager  but  not  when  you  are  in  your  fiHies.     The  important  ques%on  is:  Are  we  dealing  with   the  right  problems  at  the  right  %mes?  
  • 4. COURTSHIP   INFANCY   GO-­‐GO   ADOLESCENCE   PRIME  
  • 5. STABLE   ARISTOCRACY   EARLY  BUREAUCRACY   BUREAUCRACY   DEATH  
  • 6. Organiza%on  is  not  born  yet   Lots  of  excitement   Focused  on  the  future   Leaders  are  overly  op%mis%c   Making  promises  you  may  not  be  able  to  keep   May  appear  irresponsible  in  hindsight  
  • 7. Unexpected  symptoms  :  An  affair     The  move  to  Infancy  always  involves  risk.  If  the  risk  is   taken  the  courtship  has  commitment  and  the  dream  will   not  die.     An  organiza%on  or  new  ini%a%ve  can  die  before  its  born   if  there  is  only  willingness  to  think  up  ideas  but  no   thought  for  results,  implementa%on  and  capability  to  get   along.  In  this  case  its  only  an  affair  and  not  a  courtship.     The  birth  of  a  business  happens  when  the  people  are   prepared  to  take  the  risks  involved.  If  the  risks  aren't   taken  the  organiza%on  will  not  move  up  to  infancy  
  • 8. ShiH  from  vision  to  ac%on   Nega%ve  cash  flow  –  requires  constant  cash  injec%on  and  working  capital   All  ac%on  –  people  doing  “stuff”     Daily  opera%onal  crises   No  supplier  or  customer  rela%onships  established   Making  excessive  commitments   Schedules  overbooked  and  delivery  dates  being  postponed   Responds  to  complaints  and  needs   Management  by  crisis   Vulnerable  –  every  small  problem  is  a  big  fire   Few  to  no  systems,  policies  and  processes   Employs  unsophis%cated  management  
  • 9. The  move  from  the  Infancy  stage  to  the  Go-­‐Go   stage  will  start  occurring  when  cash  flow  and   general  ac%vi%es  become  somewhat  stable  &   clients  bring  in  repeat  business.  This  is  when   “loyalty”  signs  appear.     There  is  a  high  risk  of  infant  mortality  at  this   stage.  Any  mistake  could  lead  to  the  death  of   the  company.  
  • 10. Everything    is  a  priority  and  a  crisis   Everything  is  a  deadline  and  everything  is  a  opportunity   No  management  skills   Externally  focused  –  looking  at  what's  happening  outside  the  company  –  not  in)   High  level  of  op%mism   Management  by  intui%on  :  seat  of  the  pants  :  lacking  systems  and  figures   Company  is  arranged  around  the  people  instead  of  the  people  around  the  Company   Reports  are  focused  towards  sales  –  not  profits   Hiring  tomorrow  those  needed  yesterday  :  no  responsibility,  appraisals  and   accountability   OHen  a  one-­‐man  show   Company  gains  market  share   No  Clear  roles  and  role  defini%ons.  
  • 11. Founders  trap:   Company  remains  a  one-­‐man  show  and  does  not   develop  an  ins%tu%onalized  vision.   Unwillingness  to  develop  or  work  within  systems   Grows  to  founders  limits  and  poten%al   Organiza%on  will  likely  die  with  founder  or  if  it’s  a   family  business,  within  three  genera%ons.     Company  needs  to  be  “re-­‐born”  again  as  a  new   en%ty,  separate  from  the  founder.  THIS  will  lead  to   Adolescence  stage.    
  • 12. Also  known  as  the  second  birth  away  from  founder   Founder  accepts  organiza%onal  sovereignty  (Company  leads  itself)   Professional  leadership  style  and  systems   The  people,  the  structure  and  all  processes  align  with  new  vision   Conflict  arises  between  those  who  want  change  and  those  who  want  to  preserve  the   status  quo   Conflict  between  administra%ve  and  entrepreneurial  styles   “we  –  they”  sydnrome.  Cliquish  
  • 13. Risk  of  premature  ageing:   The  internal  conflict  is  not  well  managed  and   leads  to  cri%cal  loss  of  trust  and  respect  which   in  turn  leads  to  lack  of  team  work   The  good  people  leave   Loss  of  buy-­‐in  to  vision,  mission  and  values   The  founder  divorces  the  company  and  tried  to   lead  the  company  in  his  own  way.  This  lack  of   leadership  oHen  ends  in  death  of  the   organiza%on.  
  • 14. Company  is  results  driven   Good  systems  and  procedures   There  is  a  plan  and  its  followed   Aggressively  growing   Reports  growth  in  profits   Has  Go-­‐Go  aggressiveness  but  is  predictable   Begins  to  generate  new  lifecycles  within  itself   May  lack  enough  quality  managers  for  the  growth  experienced  
  • 15. At  this  point  the  company  needs  to  constantly  re-­‐ invent  itself  in  order  to  con%nue  ageing  towards   death  which  otherwise  is  expected.   The  “trick”  is  to  stay  in  Prime  Stage  although  this  is   not  the  norm.     This  is  the  stage  where  the  company  is  making  the   most  profit  with  the  least  problems  and  is  running   the  most  smoothly.   The  major  risk  is  that  companies  become  less  risk   orientated  ,  more  conserva%ve  in  all  aspects  and   lack  crea%vity.  
  • 16. Loss  of  vision   Working  on  yesterdays  vision   Less  conflict  –  nothing  worthwhile  figh%ng  about   Complacency   Low  mo%va%on  and  risk  –  “If  it  aint  broken..”   Low  aspira%ons.  Happy  where  it  is.   Few  expecta%ons  to  conquer  the  market   Rewards  those  who  do  what  they  are  told  and  get  along  with  everyone   Focus  on  past  acheivements   Power  shiHs  from  marke%ng  and  research  and  development  to  finance  
  • 17. At  this  point  the  organiza%on  is  ageing  in  the   nega%ve  sense  of  the  word.     This  is  the  start  of  the  slide  towards  death.  A   new  vision  is  urgently  required.  
  • 18. The  company  is  perceived  as  being  successful   Heavy  cash  reserves   Overly  concerned  with  ROI  (return  on  investment)   Starts  to  func%on  with  “paper-­‐clip  policies”   Enchanted  with  the  past  –  old  school  senior  management  “%e  clubs”   People  are  afraid  to  express  their  concerns  about  the  company  –  “don’t  make  waves”   People  deny  the  reality  –  its  business  as  usual   Low  internal  mo%va%on   The  company  tries  to  buy  other  businesses  to  buy  entrepreneurship   The  company  is  cash  rich  and  is  a  poten%al  take  over  target  
  • 19. Aristocracies  do  not  want  to  take  charge  of   their  lives  or  des%na%on.  They  want  the   environment  to  become  favourable  or  wait  for   someone  else  to  do  something  to  avoid  the   impending  decline.    
  • 20. Due  to  too  many  ar%ficial  correc%ve  ac%ons  in  the  Aristocracy  stage,  there  is  an   eventual  day  of  reckoning   Severe  loss  of  market  share   Managers  go  on  witch-­‐hunt  :  who’s  fault  was  this?  People  are  fired   Staff  get  paranoid  :  who  is  next   Much  conflict,  back  stabbing  and  infigh%ng   Survival  mode   Internal  focus.  Worried  about  internal  wars  not  figh%ng  the  compe%%on   Customer  sa%sfac%on  levels  in  decline   The  customer  becomes  a  nuisance,  not  the  focus  
  • 21. Bureaucracy  develops  when  companies  are  taken   care  of  financially  (subsidized)  orkept  alive  by   having  a  monopoly  on  their  ac%vi%es.  The  health  is   delicate,  roden  to  the  core  and  on  the  brink  of   bankruptcy.     This  happens  when  no  one  is  commided  to  the   company  anymore.  This  oHen  happens  in   Government  departments.     Death  may  take  years.  
  • 22. Death  is  simply  when  the  company  falls  apart  in  all  aspects  and  eventually  closes.