3. Credit cards are commonly
Many employers pay their Retirement saving is an
used around the states.
employees with checks or important part of the
(Many are paid through
direct deposit. American lifestyle.
banks)
Inflation. Due to the
economic crisis, American’s
62% of homes in the United
money is better fit in a
States are owned by
interest bearing account
someone. (Mortgages)
then cash in their mattress
at home.
4. If a customer can’t read the transaction papers
#1
and write the appropriate information, the
customer could change their true meaning of
the transaction.
There are certain basic transactions that require
#2
extra reading steps from the customer.
EXAMPLE 1: CTR for transactions over $2000 in
cash. (Click here)
#3
The customer needs to be able to read the
transaction receipt for three reasons. (See next
slide for the three reasons.)
5. #1 #3
In order to fix
Tax and
mistakes made
Fraud government
by the customer
reasons
& teller
#2
8. Customer: Teller:
Reading and writing in Reading a customer’s
the deposit, check or deposit, check or
withdraw slip withdraw slip.
Reading and Reading updates about
understanding bank and banking laws and
government policies and changes
laws Reading cash outs and
Reading about new cash ins
products to enhance Writing customer’s
their banking privileges information
and banking options. Reading and writing in
Writing transactions in transaction information
checkbook registry. in computer system.
9.
10. Basic Transactions between a customer and teller will happen
Monday thru Saturday during business hours. Non teller
transaction will can happen 24 hours a day.
11.
12.
13.
14.
15.
16.
17. Customers: Tellers:
When a customer opens a Tellers are trained by the
new account, the bank before performing
banker will explain each transactions in order to
type of texts to the understand the purpose
customer. It is the of each texts and how
responsibility of the to apply each text to
customer to be able to make a successful
read and understand transaction. Tellers must
each text. All the texts be at a high school
are very self explanatory reading and writing level
if the customer has basic in order to understand
literacy skills. the tellers’ training.
18. Q: What literary devices do you use when you
come to make a transaction at the bank?
A: I have to be able to read the deposit or
withdraw slip in order to due the proper
transaction.
Q: Do you feel you would be able to perform
a transaction if you could not read or write?
A: Yes, but it would be difficult and you have
to get help from someone who was literate.
However, there is the chance that they
misunderstand
* Due to Banking Confidential Law, the customer’s name has been changed.
19. Q: Explain your general feelings when you
are at the bank making a transaction?
A: It depends on what kind of transaction I
am making. A simple transaction I usually
feel confident in my literacy skills. When it
is a difficult transaction, I usually need to
ask a banker in order to completely
understand some of the banking
terminology.
* Due to Banking Confidential Law, the customer’s name has been changed.
