Getting the Most from Wikis, Blogs, and Other Collaborative Tools

1. Getting the Most from Wikis, Blogs, and Other Collaborative Tools Brenda P. Huettner
2. Poll 2
3. Culture  15-20% above the waterline (immediately obvious)  About 5% at the waterline (apparent after some thought)  70-80% below the waterline (below conscious awareness)
4. Logistics “Logistics is the management of the flow of the goods and services between the point of origin and the point of consumption in order to meet the requirements of customers.” Logistics. (2011, February 13). In Wikipedia, The Free Encyclopedia. Retrieved February 13, 20011, from http://en.wikipedia.org/wiki/Logistics
5. Communication
6. Start with the Tasks 6
10. Email Lists 10
11. Email Lists 11 Collaboration Workshop
12. Message boards/forums 12 Collaboration Workshop
13. Blogs 13
14. Blogs 14
15. Microblogs 15
16. Microblogs 16
17. RSS 17
18. RSS 18 Managing Virtual Teams
19. Wikis 19
20. Wikis 20
21. Wikis 21
22. Web pages 22
23. Web pages 23 Collaboration Workshop
24. Web pages 24
25. Meeting Software 25
26. Meeting Software 26
27. Shared Software 27
28. Shared Tools 28
29. Old School Tools 29
30. Make Allowances! 30
31. Comments, suggestions, questions? Brenda Huettner bphuettner@p-ndesigns.com P-N Designs, Inc. http://www.p-ndesigns.com 31

Editor's Notes

Poll the participants
Collaboration and community
What do you really need?
Understanding available tools
Choosing the right tools for your project
What blogs, web sites, discussion forums, chat, wikis you visit?
Use web-based communication tools to manage projects, people, clients?
What for? (collaboration, knowledge management, internal/external communication, training?)
Any experience using web-based collaborative tools across cultures?
We should have lists of our own favorites available here. Maybe make each of these bullets their own slide, with our answers displayed as secondary bullets after the attendees answer?
Coordinating Communication
Organizing activities and work
Tracking issues and opportunities
Planning infrastructure
70% of information exchanged is nonverbal
Noise-to-signal ratio
Feedback loop
Escalation path
Open and honest discussion
Weaknesses
Typically one writer with people posting comments (is this a strength or weakness?)
Quality of the postings varies. Quantity overwhelms
Focusing the conversation – adding barriers including registration
Managing bad manners and nuisances – “I reserve the right to delete any post for any reason”
Hubris vs. collaboration
Actual feed as automatically generated
Same entry in a feed reader
Weaknesses
Limited editing interface and format; Inconsistent editing standards
Open to anyone within the domain served by the wiki
- Many are not sufficiently bold to take the first step toward changing someone else’s creation
- Some are destructive or nuisances
Invites all users to edit any page; to create new pages using any Web browser
Promotes meaningful topic associations; page linking is intuitive – shows whether target page exists
Involves visitor in ongoing creation
“The simplest online database that could possibly work”
Technology can be tricky
Build in time for testing
Have a backup plan
Don’t forget the “human” factor
Allow time for people to get used to new technology
Be aware of time zones
Check for local and regional holidays

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Editor's Notes