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Getting the Most from Wikis, Blogs, and Other Collaborative Tools

Brenda Huettner
Brenda Huettner
Brenda HuettnerFreelance Technical Writer at P-N Designs, Inc

Getting the Most from Wikis, Blogs, and Other Collaborative Tools

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Getting the Most from Wikis, Blogs,
and Other Collaborative Tools

Brenda P. Huettner
Poll

2
Culture
 15-20%

above the waterline
(immediately obvious)
 About 5% at the waterline
(apparent after some
thought)
 70-80% below the waterline
(below conscious awareness)
Logistics
“Logistics is the management of the flow of the
goods and services between the point of origin
and the point of consumption in order to meet the
requirements of customers.”

Logistics. (2011, February 13). In Wikipedia, The Free Encyclopedia. Retrieved
February 13, 20011, from http://en.wikipedia.org/wiki/Logistics
Communication
Start with the Tasks

6
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Getting the Most from Wikis, Blogs, and Other Collaborative Tools

Editor's Notes

  1. Poll the participants Collaboration and community What do you really need? Understanding available tools Choosing the right tools for your project
  2. What blogs, web sites, discussion forums, chat, wikis you visit? Use web-based communication tools to manage projects, people, clients? What for? (collaboration, knowledge management, internal/external communication, training?) Any experience using web-based collaborative tools across cultures? We should have lists of our own favorites available here. Maybe make each of these bullets their own slide, with our answers displayed as secondary bullets after the attendees answer?
  3. Coordinating Communication Organizing activities and work Tracking issues and opportunities Planning infrastructure
  4. 70% of information exchanged is nonverbal Noise-to-signal ratio Feedback loop Escalation path Open and honest discussion
  5. Weaknesses Typically one writer with people posting comments (is this a strength or weakness?) Quality of the postings varies. Quantity overwhelms Focusing the conversation – adding barriers including registration Managing bad manners and nuisances – “I reserve the right to delete any post for any reason” Hubris vs. collaboration
  6. Actual feed as automatically generated
  7. Same entry in a feed reader
  8. Weaknesses Limited editing interface and format; Inconsistent editing standards Open to anyone within the domain served by the wiki - Many are not sufficiently bold to take the first step toward changing someone else’s creation - Some are destructive or nuisances Invites all users to edit any page; to create new pages using any Web browser Promotes meaningful topic associations; page linking is intuitive – shows whether target page exists Involves visitor in ongoing creation “The simplest online database that could possibly work”
  9. Technology can be tricky Build in time for testing Have a backup plan Don’t forget the “human” factor Allow time for people to get used to new technology Be aware of time zones Check for local and regional holidays