Adjustment Letters

1. WELLCOME
TO OUR
PRESENTATION

2. Adjustment Letters
 Adjustment letter is a reply letter to the buyer’s
complaint or claim. In other words, when seller or
transportation authority writes letter in response to the
complaint or claim letter of the buyer, it is known as
adjustment letter.
 According to Murphy and Hildebrandt, “An adjustment
letter is the reply to a compliant or claim letter”.

3. Adjustment Letters consist of
following element:
 1. Letter Head
 2. Date line
 3. Inside Address
 4. Attention line
 5. salutation
 6. Subject line
 7. Body.
 8. Complimentary closing
 9. Signature line
 10. Identification Initials
 11. Enclosure Reference

4. 1. Letter Head:
A letter head consists of a name and address of a firm that sends a
business letter. It sometimes consists of telephone numbers address of
branch of offices, names of CEO. It is usually printed on the top of the
paper.

5. 2. Date line:
 It consist of date, month year. If there is no letter head, make
sure you put the name of the city before the date line.
Examples:
23rd November, 2016 or, July 28, 2016
If there is on letter head in a letter, you must write a full
address of # the sender

6. 3. Inside Address:
It usually consists of 3 or 4 line:
The name of a person Number,
The name of the street the name of city
Example:
Mr. Hassan
1212Gulshan Avenue,
Dhaka

7. 4. Attention Line:
Business letters are usually more addressed to companies then
to one person.We want the letter directly delivered to a certain
people in a Compan.
Example:
Attention:
Miss,Kohima

8. 5. Salutation:
British style
Example:
Dear Sir,
If you know the person you are writing to, you can use the
style below me which is more personal or informal:
Dear Mr. Brown,
My dear Madam Zain

9. 6. Subject line:
Subject line is usually capitalized underlined
Example:
CHEAP CRUISE TO SCANDINAVIA
SCANDINAVIAN VACATION

10. 7. Body:
A good letter body should fulfil the following requirements:
Concise? Short: never make up Complex sentences. Try to make
a simple sentence.
Systematic: Always put your ideas in order from A to Z.
8. Complimentary closes:
complementary closing usually consists of 2 line.
Closing words/ Expres
Name of Firm.

11. 9. Signature Line:
Business letter signature line usually consists of signature of
the person who writes the business letter
Example:
Signature
Md. hassmot

12. 10. Identification Initials:
Identification Initials are usually used by large sixed companies for
administrative purpose only.
Example:
J.B.
The identification Initials mean that the author is jack Brown.

13. 11. Reference:
Enclose when our business letter as price list, collection letter,
Brochure, invoice, resume etc. this enclosure reference is
usually shortened as Enel, Inc., Encl. or Incl.