2. 2
Contents
Introduction................................................................................................................................3
Importance of improving management and operational processes of Elite Education Institute 3
Systems and processes ...........................................................................................................3
Teaching.................................................................................................................................4
Student pastoral care ..............................................................................................................4
Workplace communication....................................................................................................4
Staff management ..................................................................................................................5
Conflict resolution..................................................................................................................5
Acceptance of these recommendations..................................................................................5
ACE model of communication ..............................................................................................5
Conclusion .................................................................................................................................6
References..................................................................................................................................7
3. 3
Introduction
Communication plays a most significant role in the workplaces as it helps to exchange all
sorts of information among the individuals and encourage collaboration within the
organizations (Rai and Rai, 2008). Both the verbal and non-verbal processes can be used in
communication among the staffs of the organization which makes the work progress much
smooth and easily manageable. This paper will highlight the importance of workplace
communication within Elite Education Institute and how the management and operational
processes can be improved by means of effective communication.
Importance of improving management and operational processes of Elite Education
Institute
Elite Education Institute is one of the most well known and reputed education centres in
Australia that provides the students with the high quality education so as to help the latter
gain enough knowledge and develop skills and enable themselves to meet their ultimate
objective of becoming one of the top education providers of the country. The institution has
employed several skilled and highly expertise professionals who have the abilities to
rendering appropriate education facilities and learning to the students. The staffs are very
much cooperative with the students and always encourages a happy and supportive learning
environment which facilitates the individual goals of the students. The teachers show the
students the pathway that leads them to their dreams and success. Thus improvement in the
communication and interaction process is of utmost significance.
Systems and processes
In order to ensure smooth communication among the teaching staffs of Elite Education
Institute, the management and administration department of the institution must organize
certain meetings or training programs for helping the staffs or the teaching professionals to
get engaged in open communication with each other so as to get acquainted with the
thoughts, viewpoints and perceptions of the others (Leadership, et. al., 2011). This will help
the staffs to understand each other’s perspectives and ideas and thus it will be easier for them
to work together in the field.
4. 4
Teaching
The management must also take care of the fact that there is perfect communication and
constant interaction between the teachers and the students of Elite Education Institute. The
teachers at Elite must interact constantly with the students which will help them to understand
and judge the expertise and skills of the students thereby analysing how their teaching
process can help them to uplift their talents and efficacies and achieve their career goals
much effectively (Hartley and Bruckmann, 2002). The teachers must make sure that whatever
they teach to the students can guide or assist them in the rightful path of success and
proficiency. The queries and doubts of the students must be acknowledged by the teachers
with much care so that both the teachers and students can understand the latter’s strengths
and weaknesses and thereby incorporate teaching styles to improve their weaknesses.
Student pastoral care
All sorts of training or learning support must be rendered to the students by the teachers at
Elite for developing their learning skills and efficacies. The teaching staffs, administration
and the student unions must collaborate with each other so that the welfare networks for the
undergraduates at Elite can be strengthened. By organizing training and development
programs or training workshops, the teachers and other senior professionals must encourage
student participation so as to understand what are the weaknesses of the students and thereby
help them and aid them adequate support for helping them to overcome their weaknesses and
promote their strengths (Guffey and Loewy, 2010). Hence in this process, communication
plays an effective role as the strengths of the students can be properly judged by the teachers
through such training workshops. The collaborative work between the student union and the
administration and management of Elite will help to encourage constant interaction and share
individual thoughts and perceptions with each other much easily.
Workplace communication
Communication is something that is very much important for every organization. It seems
very easy, but communicating effectively actually requires a bit of finesse and skill. It is very
important for the organizations to follow proper steps or processes of communication so that
5. 5
the staffs can be able to interact with each other effectively so as to make it easier for them to
carry out their functions and responsibilities beneficially within the organizations (Smith and
Fitzpatrick, 2002). Miscommunication or inappropriate words can create arguments among
the staffs which might hamper the well being of the organizations. In the Elite Education
Institute, the staffs need to communicate with each other as well as with the students so that
proper effective teaching procedures can be ensured. The teaching patterns as well as the
education patterns can be well judged with the help of proper communication between the
teaching staffs and the senior professionals at Elite.
Staff management
The administration and management department at Elite must also manage the staffs by
proper communication and close interaction (Ettinger, et. al., 2007). The teachers who have
less expertise in teaching the students must be communicated by the seniors so that the
former can be trained to develop their teaching styles.
Conflict resolution
The teachers at Elite are from different cultural and educational backgrounds and hence
conflicts between their ideologies and perceptions are likely to occur. Thus several meetings
and open discussion must be encouraged by the administration for the teachers so that the
conflicts can be well managed.
Acceptance of these recommendations
Elite is a well reputed learning service provider of Australia which aims to become the
topmost education institute of the country. For achieving this aim, the institution must follow
these above cited recommendations which will help the teachers to enhance their teaching
styles and abilities thereby ensuring the admission of several students in the institution.
ACE model of communication
6. 6
ACE model of communication must be adopted by Elite so that the students can continue to
embrace even after completing their business
communication training sessions. With the help of the
ACE model, the teachers can help the students to
analyse, compose and evaluate what they have learnt
thereby ensuring better outcomes from the teaching
procedures (Bovée, et. al., 2004). This model in
business education course can support the students to develop effective communication skills.
The model does not only encourage the students to identify what they actually learn but it
also emphasises upon how they can implement their learning in writing. Thus the students
can learn to write what they have learnt by clearly identifying the meaning of the lessons
taught to them.
Conclusion
The study entailed that the staffs of Elite are not very much involved in communication or
interaction with each other. Hence better or successful education practices are not well
facilitated at Elite due to the lack of cooperation and effective communication among the
teaching staffs (Baguley, 2009). Thus the above recommendations need to be followed or
practiced at Elite for ensuring better communication and teaching process for the students.
7. 7
References
Baguley, P. (2009). Successful workplace communication. London: Hodder Arnold.
Bovée, C., Thill, J. and Schatzman, B. (2004). Business communication essentials. Upper
Saddle River, N.J.: Prentice Hall.
Ettinger, B., Perfetto, E. and Ettinger, B. (2007). Workplace communication. Upper Saddle
River, N.J.: Pearson Prentice Hall.
Guffey, M. and Loewy, D. (2010). Essentials of business communication. Mason, OH: South-
Western/Cengage Learning.
Hartley, P. and Bruckmann, C. (2002). Business communication. London: Routledge.
Leadership, C., Prince, D. and Hoppe, M. (2011). Communicating Across Cultures. Hoboken:
John Wiley & Sons.
Rai, U. and Rai, S. (2008). Business communication. Mumbai [India]: Himalaya Pub. House.
Smith, B. and Fitzpatrick, L. (2002). Workplace communication. Melbourne: TAFE
Frontiers.
