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Nature and sources
of conflict
ARSHAD
FEATURES OF CONFLICT
PERCEPTION OF CONFFLICT
• The Traditional View
• The Human Relation View
• The Interactionist View Modern View
Point
Functional conflict
1.
2.
3.
4.
5.
6.

Release of tension
Analytical thinking
Group cohesiveness
Competition
Challenge
Awareness
Dysfunctional conflict
•
•
•
•
•

High employee turnover
Tension
Dissatisfaction
Climate of distrust
Personal vs organizational goal
Sources of conflict
•
•
•
•
•
•
•

Misunderstanding or miscommunication
Dishonesty
Negligence
Intention
Failure to establish boundaries
Fear
Hidden agenda
Cause of conflict
1. Communication aspect of conflict
2. Behavioural aspect of conflict
3. Structural aspect of conflict
STRUCTURAL FACTORS
•
•
•
•
•
•

Specialisation
Interdependence
Common resources
Goal differences
Authority relationships
Status inconsistencies
PERSONAL FACTORS
•
•
•
•
•
•

Skill and abilities
Personalities
Perceptions
Values and ethics
Emotion
Cultural differences
Nature and sources of conflict assu

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