FedEx SmartPost Ergonomics

1. S.M.A.R.T FIT CONSULTANTS
Berea Janzen
Varun Modi

2. • Project Background
• Problem Statement & Objectives
• Scope
• Methodology
• Office Ergonomics
 Proposed Solution
 Results
 Cost Analysis
 Recommendations

3. • Low Volume Delivery
 Alternate Solutions
 Proposed Solution
 Results
 Cost Analysis
 Recommendations
 Questions

4.  FedEx SmartPost
 High volumes of low-weight, less time-
sensitive, business-to-consumer packages

5. Office Ergonomics
 Health issues
 Ex. Strained
vision, back, neck, wrist
pain, and low blood
circulation
 Provide educational
material for a
comfortable and safe
work environment
 Poster and presentation

6. Low Volume Delivery
(LVD)
 Physical effort and
discomfort
 Currently has awkward
movements
 Bending, rotating,
reaching
 Create a way to
reduce awkward
postures
 Cart redesign

7. Office Ergonomics
Items IN scope Items NOT in scope
Inform/educate employees Work with every employee
Purchase specific aids or tools for
Create informative poster and employees
presentation
Train employees

8. Low Volume Delivery
(LVD)
Items IN scope Items NOT in scope
Reduce awkward postures Change the process flow
Re-design layout or equipment Purchase new equipment

9. Office Ergonomics
 Ergonomic evaluations
 5 employees
 Cubicle, seat, monitor, work surface dimensions
 Pre/post surveys
 Capture musculoskeletal discomfort of employees at work
 Obtain results for our solution
 Measure objective

10. Low Volume Delivery
(LVD)
 On-site visits
 LVD process overview
 Video taping LVD process
 Design drawings
 Motion study
 Flow process chart detailing movements
 Ergonomic checklist
 Answered basic body position questions

11. Office Ergonomics

12. Office Ergonomics
 Pre-survey responses
Neck Pain Shoulder Pain
Yes
Yes 28%
No No
47% Back Pain
53% 72%
No Yes
47% 53%
Elbow Pain Hand/Wrist Pain
Yes
10% Yes
34%
No
No
66%
90%

13. Office Ergonomics
Post-Survey Responses
Made workstation
changes based on
poster/presentation
25% 33% No changes were
necessary
42% Did not see
poster/presentation
 Based on 11 responses
 64% said poster was understandable
 100% answered that neck, hand, back, and shoulder
pain subsided after changes were made

14. Office Ergonomics
 Breakeven Analysis
Equipment Cost per Piece Quantity Total
1. Chairs 200 186 37200
2. Foot Rests 40 56 2232
3. Monitor Stands 30 93 2790
Total 42222
Average Cost per Injury at FedEx SmartPost = $5,325
TotalAmountSpent
Breakeven point = AverageCostPerInjury
$42222
Breakeven point =
$5325
= 7.92
If FedEx saves 8 injuries they will recover the cost of the equipment

15. Office Ergonomics
 Foot rests  Monitor Stand
Kantek Premium 3M™ LCD Monitor Arm, Desk 3M Extra-Wide
Adjustable Footrest with Mounted Adjustable Monitor Stand
Rollers Model: MA100MB Model: MS90MB
Model: FR750 ~ $100.00 ~ $25.00-$30.00
~ $35.00-$40.00

16. Office Ergonomics
 Chairs
Office Star Products Flash Furniture:
Space Dual Function Air Grid Back Mid-Back Super Mesh Office Chair with
with Mesh Seat Managers Chair Black Italian Leather Seat
Model: 6806-FS-OS Model: LF-W42B-L-GG
$350 $200

17. Low Volume Delivery
 Weighted factor analysis
Factors Ease of Reduction - Cost Adjustability Functionality Base Total
Implementation awkward Space
posture
Weight 5 10 8 2 5 6
Designs
Bungee Cart 5 5 4 5 4 4 161
Angled Cart 1 2 1 1 2 1 51
Simplified 4 3 4 1 3 4 123
Elevated
Cart
Elevated 3 5 3 5 4 4 143
Cart
Framed Cart 4 2 2 2 3 4 99

18. Low Volume Delivery
 Redesigned cart system
18”
45”
8”

19. Low Volume Delivery
 Reduce awkward bending and reaching
 Possible physical injury
 Changed the work height
 Made it adjustable
 Removing bending actions decreased number of
motions

20. Low Volume Delivery
 Breakeven Analysis
Material Cost Quantity Total
3/16" A-36 Hot Rolled Steel Plate 20 1 20
15 inch Bungee cord 5 4 20
54 inch Rope 13.5 1 13.5
1.5 x 1.5 x 0.125, 4 feet square tube 16.5 4 66
Labor 7.25 12 87
Other Small Fixtures 50
Total Per Cart 256.5
Cost for 200 Carts = $51,300
Average Cost per Injury at FedEx SmartPost = $5,325
$51300
Breakeven point = = 9.63 injuries
$5325
If FedEx saves 10 injuries in a year, they will recover the cost of the new carts

21. Low Volume Delivery
Current
 Computer area

22. Thank You
Stephanie LaMarque (FedEx Health and Safety Specialist)
Dr. Leah Newman
Dr. Charlene Yauch
Dr. Aaron Armstrong
Dr. Vince Prantil
Roger Hajny
Questions?