This document outlines different responses people can have to change, including negative responses like denial, anger, bargaining, depression, and testing as well as positive responses like hopeful realism, informed optimism, and completion. It also shows change as a process moving from a present state through a transition state to a desired state, with a disrupting event triggering the change process based on a model by Daryl Conner.

1. Change is a Process Disrupting Event Desired State Transition State Present State Based on Daryl Conner

2. Negative Response to Change Acceptance Anger Bargaining Disrupting Event Passive Emotional Response Active Testing Denial Immobilization Depression Time

3. Positive Response to Change Hopeful Realism Pessimism Public Private Informed Pessimism Checking Out Informed Optimism Disrupting Event Completion Uninformed Optimism Time