Modern IT Service Management Transformation - ITIL Indonesia
Pengelolaan teknologi informasi di badan penelitian
1.
2. Teknologi Informasi (TI) adalah enabling
tool yang menawarkan peluang yang
signifikan bagi pengelolaan organisasi (IT
Value Proposition)
3. IT VALUE PROPOSITION
Memberikan nilai tambah pada produk dan
layanan
Membantu dalam competitive positioning
Meningkatkan efisiensi administratif
Meningkatkan efektivitas manajerial
etc
4. Technological explosion (Moore’s Law)
286; 386; 486; Pentium; ?
CASE tools; C++; GUI;
Highly volatile & expanding market
CAD/CAM; EDI; laptops; Internet
Uncertainty
is what requester wants feasible?
how long will it take to program?
will there be any bugs?
Many people involved
user group; systems designers; programmers; end users;
7. Keberadaan teknologi informasi (TI) akan
menimbulkan masalah baru jika pengelolaan TI
dipandang hanya sebagai aktifitas penyediaan
perangkat keras/ lunak untuk memenuhi kebutuhan
otomatisasi proses bisnis dalam organisasi.
Pandangan ini akan menciptakan chaos berupa
redundansi data, aplikasi, platform teknologi dan
belanja TI yang berlebihan seiring dengan
perkembangan teknologi dan organisasi itu sendiri
(Paulus & Surendro, 2005)
C = TD + OD
C : Chaos
TD : Technology Development
OD : Organization Development
8. Pengelolaan TI seharusnya tidak didasarkan atas
keputusan yang ad hoc dan reaktif melainkan melalui
sebuah perencanaan strategis dan proaktif.
Pengelolaan Teknologi Informasi juga seharusnya tidak
dilakukan secara serampangan melainkan didasarkan
atas pedoman tertentu (ex. IT Governance Framework :
CoBIT 4.1, ITIL 3, DeTIKNAS, dll).
9. COBIT and Other IT Management Frameworks
Organisations will consider and use a variety of IT models, standards and best practices. These must be
understood in order to consider how they can be used together, with C OBIT acting as the consolidator
(‘umbrella’).
COSO
COBIT
ISO 17799
ISO 9000
WHAT ITIL HOW
SCOPE OF COVERAGE
10. King
Governance
COSO
Layer
COBIT
Management Governance
Layer
ITIL
IT
17799
CMM
Layer
TickIT
IT
2007 IT Governance Institute. All rights reserved. www.itgi.org 10
11. Investasi TI yang bersifat jangka panjang seharusnya
direncanakan dengan baik, bukan portfolio proyek yang
tidak teratur. Sehingga diperlukan keselarasan antara TI
dengan bisnis (Paulus & Surendro, 2005)
12. Keselarasan Antara Bisnis dan Teknologi
Informasi
Separated Aligned Business- Integrated Business
Business- and IT- and IT-Strategy and IT Strategy
Strategies
Business-
strategy
Business-
strategy Integrated
Strategy
IT-Strategy
IT-Strategy
20. a foundation for execution is the IT infrastructure
and digitized business processes automating a
company’s core capabilities
Experts need not focus on the routine activities in
their field, they can concentrate on achieving
greatness
21. 1. Operating model
2. Enterprise architecture
3. IT engagement model
*) Ross, J.W; Weill,P; Robertson,D.C.2006. “ Enterprise Architecture As Strategy”
22. Operating model
The operating model is the necessary level
of business process integration and
standardization for delivering goods and
services to customers
----prosedur yang standar untuk jaminan dan perbaikan kualitas
layanan secara kontinue/ jiwa-roh-nyawa ------
23. Enterprise architecture
The enterprise architecture is the
organizing logic for business processes and
IT infrastructure, reflecting the integration
and standardization requirements of the
company’s operating model
----- body/ physical attribute -----
25. IT engagement model
The IT engagement model is the system of
governance mechanisms that ensure
business and IT projects achieve both local
and companywide objectives
---- otak ----
26.
27. Peningkatan resiko pada IT seiring dengan
peningkatan peran IT
Perlunya pengelolaan yang bertanggung jawab
terhadap resource IT
Pentingnya memastikan:
Harapan akan IT terpenuhi
Resiko IT dapat dikurangi
Nilai strategis IT terealisasi
28. The Organisational capacity to control the formulation and
implementation of IT strategy and guide toproper direction for the
purpose of achieving competitive advantages for the corporation.
(The Ministry of International Trade and Industry – US, 1999)
IT Governance is the responsibility of the Board of Directors and
executive managemet, it is an integral part of enterprise
governance and consist of the leadership and organisational
structures and processes that ensure that the organisation’s IT sustains
and extends the organisation’s strategy and objectives. (IT
Governance Institute, 2001)
IT Governance is the organisational capacity exercised by the
Board, executive management and IT management to control the
formulationn and implementation of IT strategy and in this way
ensure the fusion of business and IT. (Van Grembergen, 2002)
Specifying the decision rights and accountability framework to
encourage desirable behaviour in using IT. (Peter Weill & Jeanne W
Ross – MIT, 2004)
30. Pada prinsipnya IT governance adalah:
Pengembangan sebuah bisnis yang terfokus pada
IT strategic plan dalam mendukung pencapaian
tujuan organisasi
Alignment antara IT resources
(aplikasi, informasi, infrastruktur, SDM: CoBIT 4.1)
& skill
Memastikan sistem IT mencapai kebutuhan bisnis
Memaksimalkan investasi IT
31. IT governance membantu dalam mencapai
potensi strategis IT
IT governance fokus pada dua tanggung
jawab:
IT harus memberikan nilai dan menjadi enabler
bisnis
IT-related risk harus dikurangi/dihilagkan
32. Operating Model
Enterprise architecture
IT engagement model
IT Governance
Framework
IT Initiatives