This presentations hightlights a leading community solution that companies can license as a software-as-a-service in multiple languages. The solution integrates various inbound channels for customers like SMS, WAP, iphone, Email, Web, Twitter, Skype, Facebook, Widgets... Customers help each other and companies benefit from the dialogues by learning and by using the content for google SEO power!

1. The most innovative web 2.0 community solution around customer dialogues Hi Marleen, go to System -> Settings -> Telephone -> Network and select your operator. Good luck! Steve :) Hi, where can I manually select my operator? Customer question: Best community answer:

2. Member Communities reach of online population grows Consumers will inform themselves more and more within groups, in communities and via google!

3. “… Engage consumers in a more open and honest way…” Not perceived as advertisement Companies need to open up towards group opinions and user-generated content! Agencies need to leverage new channels!

7. Customer interaction around highly relevant content A five-step quality assurance process guarantees good content:

9. Example www.ferien.de got their own community on http://community.ferien.de which is running on the technology of service-community.net. They are using the Profi-Tariff for €399,- / month with stylesheet adjustment and domain aliasing.

10. Features and pricing (part 1) Advertise your products within your community.

11. Features and pricing (part 2) Let‘s get started!

12. Contact Create your own service-community within minutes: www.service-community.net and test it 30 days for free! Contact person: Björn Behrendt (CEO) Tel: +49 (0) 30 99296936-9 Fax: +49 (0) 30 99296936-5 Email: [email_address] Address: hiogi GmbH Ackerstr. 3a D-10115 Berlin, Germany