1. CORPORATE PROFILE
Osource India Private Limited
Unit 4, 5th Floor, B Wing,
Phoenix House, High Street Phoenix,
Lower Parel (W), Mumbai – 400 013

2. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 1 – ABOUT OSOURCE
CHAPTER 2 – F&A SERVICE OFFERINGS
Content
CHAPTER 3 – INDUSTRY SPECIFIC SERVICE OFFERINGS
CHAPTER 4 – HRO SERVICE OFFERINGS
CHAPTER 5 – TIMEX ERP OVERVIEW
CHAPTER 6 – MORE ABOUT OSOURCE
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3. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 1 – ABOUT OSOURCE
3

4. ABOUT OSOURCE
About Osource Management Team
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
• 20+ Years of Experience Board of Directors
• 350 + Clients • Rajeev Sharma – CA, CS, ICWA (20+ Years)
• 1000+ Employees • Pankaj Sharma – MBA (15+ Years)
• 5 Cities – 9 Back Office Centers • Devendra Murkute – BE (20+ Years)
• 450+ Successful Migrations • Sanjay Sharma – BE, MBA, Ex-Power Grid (20+ Years)
Why Osource Executive Management
• Ketan Vakil, SVP – Ex-SBI, Ashok Leyland, GTL (30+ Years )
• Rajesh Pandey, SVP – CA (10+ Years)
Process Depth
Flexible & & Vertical
Modular Experience • Suraj Dubey, VP – MSc, CISA, Ex - Armed Forces (10+ Years)
Services
• Sandeep Goswami, VP – Ex - Amex, Max Life (22+ Years)
• Saurabh Kumar, AVP – B.Com, CA (7+ Years)
Top
In-House
Management
Technology Cell • Saurabh Rai, AVP – B.Com, CISA (6+ Years)
Commitment
• Gagan Saxena, AVP – BA, MBA (7+ Years)
Relentless
People, Infra & Focus on • Ravikant Ghate, AVP – BE, Ex – IDBI (15+ Years)
Scalability Process
Excellence • Akshay Varma, Chief Manager – BA, Ex–Capgemini (5+ Years)
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5. Osource Evolution
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
1990 • Incorporation of Fine InfoTech Limited (FIL) 2007 • Completes Mumbai expansion to 500
with 10 people seats 2010
• Expands to Hyderabad & Bangalore 1,200
1996 • Hires 300th employee • Crosses 800 employees
• Expands to US, Singapore & Middle East • Client Base Hits 250+
1999 • IT Business (FIL) Sold to GTL
2010 • To expand Mumbai facility to
• No-Compete Clause for IT Business
1,100 seats 1,000
• Top Management Moves to GTL
• To expand NCR facility to 500
seats
2000 • BPO Business Transferred Under R&R Brand
• Starts F&A Outsourcing Vertical
2007
Head Count
2004 • Incorporation of Osource India 900
• Takes Over BPO Business from R&R
• Top Management Team Moves Back from GTL
• Expands F&A and HR Service Offerings
• Hires 500th employee
2004
• Expands to NCR 800
2000
1999 700
1996
500
1990
10
1990 1995 1998 1999 2000 2004 2006 2007 2010
Year
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6. Service Offerings – BPO Division
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Procurement Recruitment Application Form Processing
HR
Operations
F&A
Vendor Payment On-Boarding CMS Mandate Reconciliation
Employee Expense Induction Advisor Licensing – CDOPS
Order Management Employee Lifecycle Management
Billing/Invoicing Management Claim Refund Processing &
Leave & Attendance Payout
Collections
Management IUC Reconciliation
Accruals & Allocations
CTC Expense Reimbursement Project Accounting
Consolidation &
Reconciliation Payroll Fixed Assets Capitalization
Fixed Assets Accounting Exit Management Policy Renewal
Accounts Closure Operational Review
Financial Statements
Audit Support
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7. ABOUT OSOURCE
IT Services Portfolio Product Framework
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
List of off-shelf products with Osource –
Custom • ERP (Service Industry)
Migration &
Application
Reengineering
Development
• Spend Management
• Procure2Pay Management
Application
Integration
Performance
Engineering
• Employee Expense Management –
Business, Travel & CTC Expenses
• Time & Expense – TimEx
Technology Platform Capability
• Project & Workforce Management
Development
Database • Employee Self Service (ESS)
Language
• Leave & Attendance Management
Open Source/PHP
Oracle
VB/.NET/ASP • HR Management
JAVA & J2EE MS SQL • Document Imaging & Management
DW/ETL Tools
• Lead/Deal/Prospect Management
Crystal Reports, Business My SQL
Objects – Reporting Tools
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8. ABOUT Mix
Employee OSOURCE Location Spread
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
400 700
350
600
300
500
250
400
200
350
150 300 600
100 200 200
150 150
50 100 250
60 100
0
60
0 25 25 25
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9. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 2 – F&A SERVICE OFFERINGS
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10. Procure2Pay Solution Framework
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Procurement Invoice Processing Vendor Management
• Requisition Review • Receipt of Invoices • Vendor Master
and Approval • Acknowledgement of Udpates
• Purchase Order Award Invoices • Vendor Helpdesk
and Processing • Scanning & Indexing • Supplier Portal
• Purchase Order of Invoices • Account
Change Management • 2 Level Verification Reconciliation
• Expediting and • Post Processing/ Pre • Expense Management
Logistics Coordination Processing Client • Corporate Card
• Receipt and Return Approval Administration
Management • Payment Processing
• Supplier Helpdesk • Payment
• Vendor Master Disbursement
Management
• Catalogue and
Content Management
• Supplier Scorecard
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11. Order2Cash Solution Framework
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Order
Invoicing Collections
Management
Order Entry and Scheduling Collections
Collection of Billing
Information
Order Validation
Dispute Management
Credit Review and
Management Invoice Consolidation
Deductions Processing
Order Booking
Credit Note Processing
On-hold Order Release Invoice Presentment
Order Account Reconciliation
Change/Expedite/Cancellations
Revenue Assurance
Contract Management Cash Flow Forecasting
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12. Record2Report Solution Framework
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Closing
Fixed Assets
General Accounting
• Manual Journal • Capital Project • Daily Interface
Entries Setup Monitoring & Recon
• Automated Journal • Invoice Recording • Month-end Sub Ledger
Close
Entries • Expense • Month-end Foreign
• Accruals/Reversals Adjustments Exchange Revaluation
• Bank Statement • Capitalization • Month-end General
Processing • Fixed Assets Ledger Close
• Bank Account Retirals /Disposals • Balance Sheet
Reconciliations Accounts
• Depreciation Reconciliation
• Payroll Posting & • Inter-company
Reconciliation Reconciliations
• Inter-company • Allocations
Postings • Consolidation
• Accounts for • Population of
Loans/ Investments Reporting Database
• Audit Support
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13. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 3 – INDUSTRY SPECIFIC SERVICE OFFERINGS
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14. Industry Specific Offerings – Financial Services/Asset Management
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Vendor • Invoice Processing – MF
• Expense Allocation – Schemes
Payment – • Withholding Tax
• Monthly/Quarterly Statutory Returns
• DDT Calculation & DDT Return
Fund Expenses • Form 16
• Unit Subscription Receivable Recon
• Unit Redemption Payable
Reconciliation • Dividend Payable
• Switch Receivable & Payable
• Collection, Redemption & Dividend - Bank
NAV Support • Mutual Fund Support
• PMS Support
• Insurance Support
Services • Preparation of Financial Statements
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15. Expense Administration – Detailed SOW
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
• Approval Verification • Preparation of TDS • Preparation of ST
(Specimen Signature) Challans Payment files
• Expense Allocation – • Payment of TDS • Half Yearly & Annual
MF Schemes Challans Returns
• Payment Upload • Quarterly Returns
• Tax Deductions
Invoice
TDS Service Tax
Processing
• Quarterly Returns – • Preparation of DDT
NRI • Annual Return – Form
• Annual STT Returns 63A
• Form 16A • MIS Reports
Statutory Dividend
Compliance Distribution Tax
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16. Industry Focused Service Offerings – Hospitality
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
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17. Fixed Assets Management Lifecycle (Hospitality Sector)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Phase I - Phase II – Phase III –
FAR One Time Periodic
Building Verification Verification
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18. Phase I – FAR Building (Hospitality Sector)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Existing
New Project Established
Property Property Accounting
Accounting
Records
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19. Project Accounting (Hospitality Sector)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Actual vs.
Budgeted
Costs
Regulatory Statutory
Framework Compliances
Correct
WIP Capitalization
Booking
Calculation of Assets
of Invoices
Core Areas – Project Accounting
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20. Standard Work Flow – Project Accounting (Hospitality Sector)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Input Goods Return, Transfer Out & Provisions
Start Damaged Goods Accounting
End
Client Budget Monthly
Ready/Revised Prepare Monthly
Unaccounted
GRN/SRN Exception &
Report
Reporting
Input Budget/
GRN/SRN Info Define New
Revision
from Client Input of Vendor Allocation
Bills Rules/Change
Monthly Existing
Monthly
Monitoring Exception
& Reporting & Reporting Bill Accounting Input Journal
Voucher &
Allocation
Client Budget
Input Indent Generation of
Approval Accounting &
Payment
Instructions Allocation of
Expenses
Preparation of
PO/WO/
Prepare Bank Generate
Contract by
Payment Debit/Credit
Client
Vouchers Note
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21. FAR Building (Existing Property)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Review of PO, GRN & Invoices
Matching of FA Ledger Vs
Invoices, PO & GRN
Review of Directly Attributable
Cost & Allocation
Review of Incidental Expenses &
Allocation
Updation of Records as FAR
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22. Phase II – One Time Verification (Hospitality Sector)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Physical
Verification of
Assets
Bar Coding of
Updation of FAR
Assets
Preparation of
Reconciliation with
Physical
FAR
Verification Report
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23. Phase III – Ongoing Verification (Hospitality Sector)
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Quarterly/Half Yearly
Bar Coding of New Identify
Physical Verification
Assets Damage/Impairment
of Assets
Verification of New Preparation of
Reconciliation with
Assets with Physical Verification
FAR
Invoices/GRN/PO Report
Updation of FAR
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24. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 4 – HRO SERVICE OFFERINGS
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25. Payroll Solution Framework
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
•Input Compilation •View Pay Slips •Employee Query Support - Helpdesk,
•Salary Processing •View Tax Sheets Email, Inbound Telephonic & Online Chat
•Statutory Challans & Returns •Entry of Investment Declarations •PF Management (RPFC & Trust)
•Pay Slips & Tax Sheets •Tax Simulation •Gratuity Management (LIC & Trust)
•Form 16, 16A, 24 •Leave Management •Superannuation Management (LIC & Trust)
•Full & Final Settlements •Attendance Management •ESIC Management
•Employee Query Resolution •Integration with Swipe Card Systems
•External Auditors - Support
Base Payroll Web Portal Support
Services Services Services
•Collection of Vouchers & Supporting
Documents
•Processing of Vouchers
•Verification of Supporting Documents
•Reimbursement Upload
•Reimbursement Pay-Slips
•Employee Query Support
•CTC Limit Monitoring
•Web Based Model
CTC
Expense
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26. HR Operations Solution Framework
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
• Sourcing • Joining Kit •Reminders for •Changes –
• Screening Management Confirmation Process Employee/Entity Trigger
• Personal File Creation •Coordination with •Document/Information
• Interview Scheduling
stakeholders Validation
• Offer Management • Joining Documents
•Issuance of Confirmation •Issuance of Revision
• Database Management Management
Letters Letters
• Appointment Letter •P File Updation •System & P File Updation
Mid-Year/Adhoc
Recruitment On-Boarding Confirmations
Changes
• Receipt of Resignation •Input Compilation •PF, PT, TDS & ESIC • Employee Support
Letters & Approvals •Payroll Processing Management • Documentation – Exp
• Coordination for NOC •CTC Expense •eTDS Returns Certificates/Address
• Payroll Input Process Reimbursement •Statutory Challans & Proofs
•Full & Final Settlements Returns
• Exit Interviews • Transfer/Relocation
•Form 16 •Coordination – Statutory Support
•MIS & JV Bodies
Payroll Compliance
Employee Exit Help Desk
Management Management
• Process & Sub-Process
MIS/Analytics
• Consolidated Group ,
Entity-Level &
Location-Level
Reporting
MIS & Analytics
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27. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 5 – TIMEX ERP OVERVIEW
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28. 28
Prospect Management
Project Management
Time Expense Resource
ABOUT OSOURCE
Management Management Management
Travel Management
TimEx ERP - Application Framework
HR Management
Planning, Training,
Employee Recruitment & Appraisal &
Self Service Induction Exit
Purchase Management
Application Framework
Vendor
Budget & GRN &
Management &
Purchase Fixed Asset
Purchase Order
Requisition Management
Generation
Financial Module
General Accounts Accounts
Ledger Receivable Payable
F&A OUTSOURCING HR OUTSOURCING IT SERVICES

29. TimEx – ERP Application Functionality
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
• Project Management • General Ledger
• Client Creation, Job Creation & • Chart of Accounts
Employee Job Mapping • Tax Setup
• Time Sheet Entry & Approval • Journal Voucher
• Expense Sheet Entry & • Debit & Credit Note
Approval • Ledger, Cash & Bank Book,
• Inventory Transfer Trial Balance, P&L & Balance
• Write-up & Write-Off Sheet
• Travel Management • Accounts Receivable
• Travel Requisition & Approval • Invoicing & Credit Note
• Ticket, Accommodation & • Collections
Forex Issue
• Travel Expense Submission & •Purchase Management
Approval • Procurement Budget
• Indent
• HRMS • Vendor Management
• Employee Self Service • PO
• Recruitment • GRN
• Induction • Fixed Assets
• Training
• Appraisal • Accounts Payable
• Transfer, Promotion & Exit • Bill Booking
• Payment
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30. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
CHAPTER 6 – MORE ABOUT OSOURCE
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31. Why Osource
ABOUT OSOURCE
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Multi Location
Delivery
Capability
In-House
ISO 9001:2008
Technology
Certified
Team
Why
Osource
Customized Extensive
Process – F&A, HR &
Client Specific Operations
Requirements Expertise
Single Stop
Shop –
End2End
Solution
Framework
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32. ABOUT OSOURCE Elements
Quality Framework – Key Osource - ISO 9001:2008 Certified
F&A OUTSOURCING HR OUTSOURCING IT SERVICES
Key Elements of Osource’s Quality Framework –
• Formation of Steering Committee; Quarterly Review
Meet
• Defined Change Management Process
• Monthly Review Meet – Operations Team & Client
• Standardized Processes & Forms
• Creation of SOP/Process Templates
• Continuity Management
• Maker & Checker/4 Eye Principle
• Root Cause Analysis & Continuous Training
• External Audit & Independent Review
• Multi Location Presence - BCP & DR Setup
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33. F&A OUTSOURCING HR OUTSOURCING IT SERVICES
ABOUT OSOURCE
Governance Framework
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34. THANK YOU
Mumbai – Noida (NCR) – Bangalore – Hyderabad - Kolkata
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