8. 46734137814683913781469121378147035137814713120901472
12209014731020901474372090147526209014763918221477331
822147838182214792918221480241822
Respond to the following in a minimum of 190 words:
A researcher is interested in investigating how teaching style
(structured vs. unstructured) affects learning of vocabulary in
children who are developmentally delayed, typically developing
and gifted. The researcher organizes an after-school program
and all participants are given a pretest. The program consists of
30 minute sessions, two times a week for four weeks. A total of
15 participants are randomly assigned to the 'high structure'
class’ or the 'low structure' class. All classes focus on word
knowledge and vocabulary. At the end of the program, the
researcher assesses 'word knowledge' for developmentally
delayed, typical and gifted students in the high structure group,
as well as developmentally delayed, typical and gifted students
in the low structure group. The researcher is wondering whether
the level of structure (high vs. low) might affect the participant
groups differently.
What type of research is this? What would be the purpose of the
pre test? What would be the RQ? What would be the hypotheses
(null and research)? What would be the dependent variable?
What would be the independent variable? Please explain what
power issues may arise.
Case: Ashland-Baldwin College (ABC)
Analyzing Course Registration
Objectives
In this case you will learn how to:
· Create an Access database
9. · Create a table
· Design a table
· Import data from Excel
· Specify the primary key
· Create a relationship between tables
· Create a report
· Calculate fields
· Use aggregate functions
· Use query summary features
Ashland-Baldwin College (ABC) is a small liberal arts college
in rural Michigan. ABC prides itself on its small class sizes
and the one-on-one attention that students receive from the
faculty. They call this the “ABC Experience” and argue that no
larger institution can match it. While ABC may provide
students with individualized attention in the classroom, it still
needs to improve other aspects of the student experience. For
example, students have long complained that registering for
classes at ABC is a serious problem.
When registering for classes, students often find that the
courses they need are not offered or, if they are offered, the
sections fill up quickly with extra students being placed on wait
lists. The problem has become something of a joke on campus
but ABC’s President, Dr. William Grawn, is not laughing. Dr.
Grawn has publicly stated that the registration issue is his
highest priority. To prove the point, Dr. Grawn personally
approved the hire of a new Registrar for the College.
Pam Smith is ABC’s first new Registrar in nearly 20 years. The
previous Registrar retired after Dr. Grawn made it clear that
changes needed to be made. Upon assuming her new role,
Pam’s first act was to thoroughly review the existing
registration process. She was shocked to find that much of the
process was actually done by hand. Past efforts to automate the
process had always been resisted by the previous Registrar who
frequently claimed “machines can’t provide the ABC
Experience”. Even when ABC purchased its current registration
system, over a decade ago, little actually changed. While the
10. system allows ABC to do computer-based registration, it is too
simple to provide anything beyond basic “data dump” reporting.
The system has no real data analysis functionality which makes
it difficult for the Registrar to plan properly. Without demand
data, the Registrar doesn’t know what courses to offer or when
to offer them. The lack of data also causes the Registrar to
assign sections to rooms that are often too big or too small.
This then leads to some sections having lots of empty seats (a
waste of resources) while other sections are overflowing and
have to use wait lists (unhappy students).
Based on the limitations of the existing registration system,
Pam has decided to replace it with a new database. Pam’s hope
is that this new database will make registration data more
accessible and easier to analyze. This should, in turn, improve
the registration experience for students while helping ABC
better utilize it classroom and lab resources.
Pam asked ABC’s Information Systems department to design the
new database. After much discussion, it was determined that
the database should contain four tables: Course, Section, Room,
and Registration. The Course table will store data about the
courses in the ABC catalog. This data will include the course
designator, title, description, and credits. The Section table
will store data about specific course offerings. This will
include data such as the course ID, the day/time of the section,
and the section’s assigned room. The Room table will store
data about all the classrooms and labs on campus. Specific data
will include the room’s building and number, as well as, the
room’s seating capacity. Finally, the Registration table will
store data about the sections that students have registered for.
The design for the new database is modeled in the Entity
Relation Diagram (ERD) (see Figure 1). The ERD indicates:
· A course can have many sections, but each section is for a
single course.
· A section is assigned to a single room, but a room can be used
for many sections.
· A section can have many student registrations, but each
11. registration is for a single section.
Figure 1: Entity-Relation Diagram (ERD)
Based on the ERD, the Information Systems department
designed the tables to contain specific data. The description of
each table’s data is detailed in Figures 2-4. It is not necessary
to type in the “Field Description” entry. That is for
informational purposes only.
FIELD NAME
FIELD DESCRIPTION
DATA TYPE
FIELD SIZE
CourseID
Identification number uniquely designating each course
Number
Integer
Designator
Course’s designator
Short Text
8
CourseTitle
Course’s title
Short Text
40
Description
Course’s description
Short Text
100
Credits
Course’s number of credits
Number
Integer
Department
Department that teaches the course
Short Text
20
12. College
College where the course’s department belongs
Short Text
20
Figure 2: Course Table Data Structure
FIELD NAME
FIELD DESCRIPTION
DATA TYPE
FIELD SIZE
SectionID
Identification number uniquely designating each section
Number
Integer
CourseID
Identification number of the course the section belongs to
Number
Integer
RoomID
Identification number of the room where the section is assigned
Number
Integer
ClassTime
Day/Time when section will be held
Short Text
20
Figure 3: Section Table Data Structure
FIELD NAME
FIELD DESCRIPTION
DATA TYPE
FIELD SIZE
RoomID
Identification number uniquely designating each room
Number
Integer
13. BuildingName
Building’s name
Short Text
20
RoomNbr
Room’s number within the building
Number
Integer
RoomName
Room’s name
Short Text
40
RoomType
Room’s type (C=classroom, L=lab)
Short Text
1
Capacity
Number of seats in the room
Number
Integer
Figure 4: Room Table Data Structure
FIELD NAME
FIELD DESCRIPTION
DATA TYPE
FIELD SIZE
RegistrationID
Identification number uniquely designating each student
registration
Number
Integer
SectionID
Identification number of the section the student is registering
for
Number
Integer
14. StudentID
Identification number of the student registering for the section
Number
Integer
Figure 5: Registration Table Data Structure
Now that the design is complete, Pam has asked you to build the
database and complete an analysis of the registration data.
When finished, submit your database in Blackboard.
Task 1: Launch Access and create a new database that you
name ABC.accdb. Use Table Design view to create a new table,
that you name Course, which contains the fields from the
Course table data structure (Figure 2). Specify the CourseID as
the primary key for this table. Save your database with your
newly defined table. Copy the records from the
ABC_Course.XLSX file and paste them into the Course table.
Adjust column widths as needed to make the data readable.
Task 2: Add the Section table to your ABC database using the
External Data → Import Excel tool. The Section data is stored
in the ABC_Section.XLSX file. Be sure to specify SectionID as
the primary key of the table. After you have imported the
Section table from Excel, use the Design View to specify the
data types as indicated in the Section Table Data Structure
(Figure 3).
Task 3: Create a new table, that you name Room, which
contains the fields from the Room Table Data structure
(Figure 4). Specify the RoomID as the primary key for this
table. Copy the records from the ABC_Room.XLSX file and
paste them into the Room table.
Task 4: Add the Registration table to your ABC database using
the External Data → Import Excel tool. The Registration data
is stored in the ABC_Registration.XLSX file. Be sure to
specify RegistrationID as the primary key of the table. After
you have imported the Registration table from Excel, use the
Design View to specify the data types as indicated in the
Registration Table Data Structure (Figure 5).
15. Task 5: Create the relationships between the Course, Section,
Room, and Registration tables as shown in the ERD (Figure 1).
Enforce referential integrity for each relationship.
Task 6: Create queries to help Pam answer the following
questions. “List” means to show these fields as output.
a. Which courses are offered by the Business College? List the
Department, Designator, CourseTitle, and Credits. Sort the
results by Department and Designator in ascending order. Name
the query Task6A.
b. Which students registered for Elementary Education 1-3 on
MWF 3:00-3:50? List only the StudentID. Sort the results in
ascending order. Name the query Task6B.
c. Which classrooms have a capacity between 50 and 60
(inclusive)? List the BuildingName, RoomNbr, RoomName,
and Capacity. Sort by BuildingName and RoomNbr in
ascending order. Name the query Task6C.
d. How many sections are offered by each department? List the
Department and the count of SectionID. Sort the results by the
count in descending order. Name the query Task6D.
e. Which sections are taught on Tuesday-Thursday? List the
SectionID, Designator, CourseTitle, BuildingName, RoomNbr,
and ClassTime for all Tuesday-Thursday (TTH) sections. Sort
the results by Designator in ascending order. Name the query
Task6E. Hint: You will need to use wildcards to find class
times that begin with TTH.
f. What is the average capacity of a classroom? List only the
average capacity (do not include labs). Name the query Task6F.
g. How many students are registered by section? List the
SectionID, Designator, ClassTime, RoomID, and count of
RegistrationID. Name the count fields as Registered. Name the
query Task6G.
For the remaining tasks, you will need to use the Task6G query
as a data source to complete the queries (other tables may also
be required).
h. When more students register for a section than the room can
hold (capacity), they go on the Wait List. Which sections have
16. students on the Wait List? List the SectionID, Designator,
ClassTime, and Wait List (Registered – Capacity). Name the
calculated field Wait List. List only the sections where Wait
List is greater than zero. Sort the results by Wait List in
descending order. Name the query Task6H.
i. Which sections have empty seats? List the SectionID,
Designator, ClassTime, and Empty Seats (Capacity - Reserved).
Name the calculated field Empty Seats. List only the sections
where Empty Seats is greater than zero. Sort the results by
Empty Seats in descending order. Name the query Task6I.
j. Which courses averaged more than 25 registered students?
List the Designator and the average Registered. Sort the results
by the average in descending order. Name the query Task6J.
Task 7: Pam wants you to create a Room Usage Report. The
report should include the BuildingName, RoomNbr, ClassTime,
Designator, and CourseTitle. Group the report by
BuildingName and sort the output in ascending order by
RoomNbr. Figure 6 shows a design sketch for the report.
Follow the details shown in this figure. Use a function for the
current date.
Ashland-Baldwin College
Room Usage Report
(current date)
Building Name Room NbrClass Time Designator
Course Title
Kettinger
254 MWF 4:00-4:50 HIST101 American History II
456 MWF 3:00-3:50 HIST 200 History of Ancient
.
.
.
Figure 6: Room Usage Report Design Sketch
Task 8: Pam wants you to create a Couse Registration Report.
The report should include the Designator, CourseTitle,
SectionID, ClassTime, and count of RegistrationID. Group the
17. report by Designator and Course Title in ascending order.
Figure 7 shows a design sketch for the report. Follow the details
shown in this figure. Use a function for the current date.
Ashland-Baldwin College
Course Registration Report
(current date)
Designator Course Title Section ID Class Time
Registered Students
ACCT200 Managerial Accounting
17 MWF 2:00-2:50 44
18 TTH 11:00-12:15 48
19 TTH 3:30-4:45 46
...
Figure 7: Course Registration Report Design Sketch
Access Features
Feature
Help Lookup Key Word
Help Lookup Topic
Aggregate functions
Aggregate functions
Display column totals in a datasheet → Understand Sum and the
other aggregate functions
Calculate fields
Calculate fields
Calculated fields
Create database
Create blank database
Create a new database → Creating a database without using a
template
Create relationship
Create relationship
Create, edit or delete a relationship
Create table
Create table
18. Create a table
Enter data in table
Enter data in table
Add one or more records to a database → The basics of adding
records → Add records directly to a table in datasheet view
Import data from Excel
Import Excel
Import data from Excel to a new table in Access
Primary key
Primary key
Create or remove a primary key
Report Wizard
Report Wizard
Create a simple report → Create a report by suing the Report
Wizard
5
SectionSectionIDCourseIDRoomIDClassTime1110MWF 9:00-
9:502210MWF 4:00-4:503312TTH 3:30-4:454412MWF 3:00-
3:50559MWF 10:00-10:50669MWF 1:00-1:507713TTH 11:00-
12:158713TTH 12:30-1:459814MWF 10:00-10:5010814MWF
4:00-4:5011913MWF 3:00-3:50121014MWF 2:00-
2:50131110TTH 11:00-12:15141110TTH 2:00-3:15151211MWF
4:00-4:50161311TTH 2:00-3:1517142MWF 2:00-2:5018142TTH
11:00-12:1519142TTH 3:30-4:4520151MWF 10:00-
10:5021161TTH 11:00-12:1522173MWF 10:00-10:5023181TTH
2:00-3:1524194MWF 2:00-2:5025202MWF 1:00-1:5026202TTH
2:00-3:1527211MWF 4:00-4:5028221MWF 9:00-
9:5029232MWF 3:00-3:5030232TTH 9:30-10:4531232TTH
12:30-1:4532241MWF 2:00-2:5033258TTH 9:30-
10:4534258TTH 11:00-12:1535267MWF 3:00-3:5036267TTH
12:30-1:4537276MWF 3:00-3:5038275TTH 11:00-
12:1539286MWF 10:00-10:5040285TTH 3:30-4:45
19. CourseCourseIDDesignatorCourseTitleDescriptionCreditsDepart
mentCollege14ACCT200Managerial AccountingAccounting
principles and rules used in managing a business
3AccountingBusiness15ACCT201Financial
AccountingAccounting principles and rules that apply to
financial decision making3AccountingBusiness16ACCT300Tax
AccountingA review of tax laws applicable to accounting
practice3AccountingBusiness1ART100Art AppreciationAn
introduction to the wide world of art3Art & MusicArts &
Science2ART200Survey of Modern ArtA broad review of art
produced since the middle of the 20th century3Art & MusicArts
& Science5CHEM100Introduction to ChemistryAn introduction
to elementary chemistry3ChemistryArts &
Science6CHEM200Organic ChemistryAn in-depth review of
carbon-based chemical compounds4ChemistryArts &
Science25EC100Theory of Pre-K EducationA review of theories
related to pre-k education3Early
ChildhoodEducation26EC200PracticumThe application of
educational theory in practice4Early
ChildhoodEducation27ELEM100Elementary Education 1-3An
introduction to educational practice for grades 1-33Elementary
EducationEducation28ELEM101Elementary Education 4-6An
introduction to educational practice for grades 4-63Elementary
EducationEducation7HIST100American History IAmerican
history until the end of the Civil War3HistoryArts &
Science8HIST101American History IIAmerican history from the
end of the Civil to the present3HistoryArts &
Science9HIST200History of Ancient GreeceA history of Anciet
Greece emphasizing its impact on western
civilization3HistoryArts & Science10HIST201History of
RomeA history of Roman civilization from the birth of the
Republic to the fall of the Empire3HistoryArts &
Science17IS100Applications DevelopmentAn introduction to
applications development using an object-oriented programming
language3Information SystemsBusiness18IS200Systems
Analysis & DesignA review of the System Development Life
20. Cycle3Information SystemsBusiness19IS300Database
ManagementAn introduction to the design, development, and
use of relational databases in business3Information
SystemsBusiness23MGMT100Principles of ManagementAn
introduction to the common management principles used in
organizations3ManagementBusiness24MGMT200Organizational
BehaviorA review of theories related to how people behave
within organizations
3ManagementBusiness20MKT100Introduction to MarketingA
review of common business theories to manipulate target
markets and large
demographics3MarketingBusiness21MKT200Market StrategyA
review of market analysis and its use in developing competitive
business strategies3MarketingBusiness22MKT300Market
ResearchAn introduction to market research
techniques3MarketingBusiness11MTH100College AlgebraAn
introduction to algebra3MathArts &
Science12MTH200StatisticsAn introduction to
statistics3MathArts & Science13MTH300CalculusA
introduction to calculus3MathArts & Science3MUS100Music
AppreciationAn introduction to music including its development
over time3Art & MusicArts & Science4MUS101Introduction to
Musical CompositionAn introduction to reading and writing
music4Art & MusicArts & Science
RoomRoomIDBuildingIDNumberRoomNameRoomTypeCapacity
1Miller153LectureC202Miller426Tiered
LectureC503Miller303Computer Lab 1L154Miller254Computer
Lab 2L155Smith136Lecture 1C206Smith102Lecture
2C257Smith314Lecture 3C308Smith316Tiered
LectureC509Phelps365Chemistry LabL1510Phelps145Lecture
1C2511Phelps258Lecture
2C3012Kettinger315StudioL1213Kettinger456Auditorium
1C6014Kettinger254Auditorium 2C80
Lansing Convention Center (LCC)
21. Case 4, Group 4
BIS 255
Due: 4/23/18
Executive Summary:
The assignment given to group 4 was to provide data
analysis through Excel to help Phil Vischer, the coordinator for
Lansing Convention Center (LCC). This is necessary because it
is an easier way of tracking and analyzing the rooms they rent
out through Excel instead of the Reservation database Phil uses
now. The reason they are so high in demand and wanting to
make a switch to Excel is because of LCC’s: location, facilities,
and outstanding reputation. With more companies booking
months in advance the switch is needed now; by using Excel
Phil will now be able to do analysis for things like Daily rate,
Total discount, and a Total Charge more efficiently. It will also
allow Phil to analyze the pivot tables that will be made to help
him see which rooms are used most and bring in the most money
to LCC.
To help group 4 with the data Phil provided an access file
that allowed us to copy and paste the current data into excel.
From this we were able to find the data through the given
formulas. In excel we were tasked with finding the Daily rate,
how long the visit was, the discount rate, total charge. By using
various tools such as VLOOKUP and IF statements we were
able to fill in the blanks for him. After completing the main
reservation table, we were able to complete specific tasks asked
of us by Phil. Some of these tasks using the filter tool on Excel
were showing reservations on January 4 and also showing how
often the auditorium and boardroom were booked. After
completing this step, we were able to make pivot tables. Pivot
tables are great for showing the data that is relevant to what is
being asked of us. The Pivot tables we made included: The
count of reservations by room number and we also added a bar
graph for visual representation. After that we completed a table
showing the count of reservations by seating codes; we also
included a pie graph with percentage labels to show which were
22. thriving. Finally, we made pivot tables to show the average
discount given by room, and how many times and how much
money made from a client who booked with us.
After completing the analysis that was required Phil
wanted us to complete one last task for him. The task that was
to be completed was to find out how much more money LCC
would have made if reservations were at standard rate. To do
this we made a pivot table showing the total days by room ID
for reservations with advance rates. After calculating the
advance discount, we used the VLOOKUP function to show this
advance discount and finally multiplied it with the days to give
us a total. After adding all of this up we learned that Phil could
gained $9,250 more if the rooms were at standard rate. In
conclusion, we have provided LCC and Phil with the materials
that will help them in their day-to-day operations, allowing
them to better analyze numbers and look at trends while
continuing their wonderful excellent service.
Introduction-Background:
Phil Vischer, the event coordinator for the Lansing Convention
Center (LCC) is responsible for scheduling the center’s meeting
rooms and fulfilling client’s requests. LCC is a popular venue
for meetings and special events. LCC is very popular among
the Midwest due to the convention centers outstanding
reputation, facilities, and location. The center itself has five
meeting rooms, an exposition hall, a boardroom, and an
auditorium. When a room is booked the client also picks one of
the four seating arrangements: Lecture, Presentation, Seminar,
or Small Groups. Phil has reached out to our group because
LCC is becoming booked more and more months in advance,
and the system he is using now is not allowing for him to
analyze the data the way he wants. This project will allow our
group to help LCC and Phil be able to analyze any trends that
come along with their data using Excel and allow for their
company to flourish further.
Purpose:
The purpose of the project is to help Phil to be able to analyze
23. the data he possesses at a faster rate than what he is able to do
now. The tasks assigned to completing the project were finding
the daily rate, total days of stay, the discount, and the total
charge. From this we were able to use the filter tool to allow
for Phil to see certain days and room bookings. Finally, we
created pivot tables allowing for him to a representation of his
data. After completing the tasks assigned we showed Phil how
much money he could have earned if he charged strictly
standard rate and not advanced. By doing this we are helping
him invest into the success of his company and analyze data
more effectively.
Analysis:
With the help of Excel, our group was able to help Phil use the
data he has provided and take it even further. Before beginning
the tasks, we were first required to go to Phil’s records on
Access and then copy and paste them into Excel. The records
that were given looks like this:
From the 64 reservations that were made we were able to
see reservation number, the room ID, client number, rate code,
reservation date with when they started and ended, and finally
the seating code. Besides giving us this information we were
also given a lookup table for the room ID’s pictured below:
RoomID
RoomDescription
AdvanceRate
StandardRate
AU
Auditorium
$2,250.00
$2,500.00
24. BD
Boardroom
$1,575.00
$1,750.00
EH
Exposition Hall
$2,925.00
$3,250.00
M1
Meeting Room 1
$1,800.00
$2,000.00
M2
Meeting Room 2
$1,800.00
$2,000.00
M3
Meeting Room 3
$1,800.00
$2,000.00
M4
Meeting Room 4
$1,800.00
$2,000.00
M5
Meeting Room 5
$1,800.00
$2,000.00
After we were given this information we were tasked with
finding the daily rate, the total amount of days, the discount,
and the total charge. To do this we use the information
provided by Phil and the lookup table to complete the analysis.
You are able to find the daily rate by using the VLOOKUP
function and the IF function within the VLOOKUP to retrieve
the rate based on room ID and Rate Code. You are able to see
25. how the function is supposed to be properly set up below.
For days, you take the (End Date-Start Date) +1.
To find Discount you use the IF function again, and if the
reservation is more than 5 days you are able to receive a $100
discount a day. This function is also pictured below.
Finally, you find the total charge by taking (Days * Daily Rate)-
Discount. Below you will see a preview on how the results
should look as a whole.
After completing this task for Phil, we were able to use the
filter tool on Excel and find the reservations just made on
January 4, 2015. We then copy and pasted the results onto a
new sheet. Similarly, we were able to use the filter tool again
to find all the reservations made just in the boardroom and
auditorium. We also copied and pasted these results onto a
new sheet for quick access. The results from both these tasks
are shown below:
Once we completed the first 5 tasks assigned of us, Phil
wanted to know how far in advance, on average, clients make
their reservations. First, we added the title, days in advance,
onto our reservation worksheet. Next, we calculated each
number by using the start date minus the reservation date then
adding 1. After finding each number we took the average by
using the AVERAGE function. The results are shown below.
The group was then asked to make 4 pivot tables to help
Phil see various data points. To create a pivot table all you
have to do is highlight the table you want selected, in our case
the Reservation table, and then go up to the top and select insert
and then pivot table. After clicking this you will be able to
choose the relevant data and Excel will do the magic for you.
26. The first pivot table we made was a count of reservation
number by room ID. In this table, we needed the reservation
number and room ID. We are then able to see the total number
of reservations made by room type. We then created a bar
graph for him to see this information visually.
The second table we created was a count of reservation
number by seating code. Similarly, to the first table we need
the reservation section, but this time we need the seating code
section as well. After selecting this we were able to see a count
of reservations by the seating code. After completing the table,
we made a pie chart with percentages to show Phil how often
each type is being used.
For the third table, we found the average discount by room ID.
The criteria needed is the room ID and discount. The
information found will allow Phil to see what room is being
discounted the most on average.
The final pivot table we made we were able to see the total
number of rooms each client reserves. After we find this we
will be able to see the sum of the total charge by client. The
criteria that is needed is client number, reservation number, and
total charge. This allows Phil to see what customers bring in
the most profit and possibly offer them deals in the future.
27. Below is a snippet of the findings.
After finishing the work Phil had for us, he asked to
complete one more task. The task assigned was to find out how
much more money LCC would have made if the reservations
were standard rate. To find this we first started by making a
pivot table. This pivot table included the days section and room
ID section. For this pivot table, we also have to include the rate
code: advance so the information doesn’t show standard. After
completing the pivot table, we went back to the lookup table
and added a column titled advance discount. We found this
“advance discount” by taking the advance rate minus the
standard rate. Once this was completed we went back to our
pivot table and created a column off to the side labeled advance
discount. From this we used the VLOOKUP function once more
to retrieve the advance discount from the lookup table. Finally,
we added a total discount column and calculated this rate by
multiplying the days by the advance discount rate. After
finding each we added them together to get the total sum. We
found that LCC could have gained $9,250 more if they were just
using the standard rate.
Conclusion:
In conclusion, our group helped Phil learn how to utilize
the data he collected and see various forms of it. After
collecting the data and finding how much each room costs per
booking we were able to create pivot tables full of data. It was
from the pivot tables we created that Phil will now be able to
see what room is being utilized the most as long with the
seating arrangement. Also, he will be able to now see the total
average discount by room showing what rooms will get booked
for the longest period of time due to discounts only starting
28. after 5 days. The last pivot table shows the revenue being
brought in by each client. This allows Phil to cater to their
needs in the future and make sure they are taken care of first
and foremost due to their high volume of booking. Lastly, we
helped Phil realize how much more money he could have if he
had not used the advanced rate and used the standard rate. It is
with the material we have provided LCC and Phil that will help
them in their day-to-day operations, allowing them to better
analyze numbers and look at trends while continuing their
impeccable service.