The Ease of Doing Business and Efficient Government Service Delivery Act of 2018 revamps the 2007 Anti-Red Tape Act to further promote transparency and efficiency in Philippine government. It expands coverage to all government offices and sets strict timelines for processing simple, complex, and technical transactions. The new law also implements a zero-contact policy and increases accountability of receiving officers to reduce opportunities for corruption.

1. EASE OF DOING BUSINESS
AND EFFICIENT
GOVERNMENT SERVICE
DELIVERY ACT OF 2018
REPUBLIC ACT 11032
AN ACT PROMOTING EASE OF DOING BUSINESS AND EFFICIENT DELIVERY OF GOVERNMENT SERVICES, BY
AMENDING REPUBLIC ACT NO. 9485, OTHERWISE KNOWN AS THE ANTI-RED TAPE ACT OF 2007, AND FOR OTHER
PURPOSES

2. DECLARATION OF POLICY
Promote
Integrity
Promote
Accountability
Proper management
of public affairs &
public property
Effective practices
and efficient
turnaround
Prevention of graft
and corruption
honesty
responsibilit
y
transparency
public transactions

3. COVERAGE
ALL GOVERNMENT OFFICES
(NOT JUST FRONTLINE SERVICES)

4. TERMS
REQUIRES THE USE OF TECHNICAL KNOWLEDGE, SPECIALIZED SKILLS
NECESITATES EVALUATION IN THE RESOLUTION OF COMPLICATED ISSUES
REQUIRES MINISTERIAL ACTIONS, INCONSEQUENTIAL ISSUES
ANY REGULATION, RULE OR ADMINISTRATIVE PROCEDURE OR SYSTEM THAT IS INEFFECTIVE OR DETRIMENTAL
IN ACHIEVING ITS INTENDED OBJECTIVES AND, AS A RESULT, PRODUCES SLOW, SUBOPTIMAL, AND
UNDESIRABLE SOCIAL OUTCOMES.
Highly
technical,
Complex,
Simple
Red tape

8. Ease of Doing Business and Efficient
Government Service Delivery Act of 2018
is a revamped version of 2007’s R.A. 9485
or the Anti-Red Tape Act of 2007.

9. DIFFERENCES
• RA 9485 WAS LIMITED TO FRONTLINE SERVICES IN ALL GOVERNMENT OFFICES,
AGENCIES, LOCAL GOVERNMENT UNITS (LGUS), AND GOVERNMENT-OWNED AND
CONTROLLED CORPORATIONS (GOCCS).
• RA 11032 NOW INCLUDES EVERY SINGLE OFFICE, AGENCY, OR GOCC, LOCAL OR
ABROAD.

10. ZERO-CONTACT POLICY
• EXCEPT DURING THE PRELIMINARY PROCESSING OF A REQUEST AND EVALUATION OF
THE SUFFICIENCY OF SUBMITTED REQUIREMENTS, NO GOVERNMENT OFFICER OR
EMPLOYEE SHALL HAVE ANY CONTACT IN ANY MANNER, UNLESS STRICTLY
NECESSARY, WITH ANY APPLICANT OR REQUESTING PARTY CONCERNING AN
APPLICATION OR REQUEST.
• THIS REMOVES ANY CHANCE OF “UNDER-THE-TABLE” TRANSACTIONS (I.E. BRIBES)
DURING THE COURSE OF PROCESSING AN APPLICATION OR REQUEST, ARGUABLY THE
EASIEST WAY OF CORRUPTING THE SYSTEM.
• TO FURTHER SOLIDIFY THE ZERO-CONTACT POLICY, THE DEPARTMENT OF
INFORMATION AND COMMUNICATIONS TECHNOLOGY IS WORKING ON A WEB-
BASED, SOFTWARE-ENABLED BUSINESS REGISTRATION SYSTEM THAT, WHEN
COMPLETED, WILL BE THE FIRST (AND POSSIBLY SOLE) POINT OF CONTACT
EVERYONE WILL HAVE WITH ANY GOVERNMENT OFFICE, AGENCY, LGU, OR GOCC
HERE AND ABROAD.

11. BIGGER ACCOUNTABILITY FOR RECEIVING
OFFICERS
RECEIVING OFFICERS (I.E. THE PEOPLE YOU USUALLY TALK TO AT A GOVERNMENT
OFFICE’S MANY “WINDOWS”) CAN NOW BE HELD LIABLE, AS THEY WILL BE
REQUIRED TO DO THE FOLLOWING:
1. INFORM YOU OF ANY DEFICIENCIES IN THE REQUIREMENTS YOU JUST
SUBMITTED
2. ASSIGN YOUR APPLICATION/REQUEST A UNIQUE IDENTIFICATION NUMBER THAT
WILL HENCEFORTH BE USED THROUGHOUT THAT AGENCY WHEN REFERRING TO
YOUR APPLICATION/REQUEST
3. GIVE YOU AN ACKNOWLEDGMENT RECEIPT WITH THE SEAL OF THE AGENCY,
THE NAME OF THE RESPONSIBLE OFFICER/EMPLOYEE, HIS/HER UNIT AND
DESIGNATION, AND THE DATE AND TIME OF RECEIPT OF YOUR REQUEST.
4. IT ALSO HELPS THAT EVERY SINGLE EMPLOYEE YOU WILL TRANSACT WITH WILL
BE ISSUED AN ID.

12. SHORTER PROCESSING TIMES
ONE OF THE MOST IMPORTANT PARTS OF RA 11032 IS THE WAY IT SETS
PROCESSING TIME FOR EACH TYPE OF TRANSACTION.
• SIMPLE TRANSACTIONS (ANYTHING THAT REQUIRES NOTHING MORE THAN A
MINISTERIAL ACTION OR AN INCONSEQUENTIAL ISSUE THAT ASKS FOR NOTHING
MORE THAN A RESOLUTION) SHOULD BE ACTED ON WITHIN 3 DAYS.
• COMPLEX TRANSACTIONS (THOSE THAT REQUIRE EVALUATION IN THE
RESOLUTION OF COMPLICATED ISSUES) SHOULD LAST NO MORE THAN 7 DAYS
IN THEIR AGENCY/OFFICE.
• ACTIONS OR REQUESTS THAT INVOLVE ACTIVITIES WHICH COULD BE A THREAT
TO PUBLIC HEALTH, SAFETY, MORALS, POLICY, OR A HIGHLY TECHNICAL
APPLICATION SHOULD BE DONE WITHIN 20 DAYS OR AS DETERMINED BY THE
AGENCY CONCERNED, WHICHEVER IS SHORTER.
ANOTHER WAY IT DOES THIS IS BY LIMITING THE NUMBER OF SIGNATORIES TO (AT
MOST) THREE PEOPLE. THERE WERE REQUESTS THAT USED TO REQUIRE
SIGNIFICANTLY MORE, WHICH EFFECTIVELY DENIED YOU A CHANCE AT GETTING

13. THANK YOU