Enabling Innovation in Governance

1. Innovations in eGovernance
Learnings from the Andhra Pradesh Implementation Experience
Manu Srivastava manu@egovernments.org +91 98864 96040 1

2. The governance problem is large & complex
4800 cities & 640,867 villages
23 official languages
Increasing Expectations of all
the stakeholders
Diversity in nature and
solutions
Capacity and resources issues
We cannot not solve our problems on linear scale. We need non linear solutions.

3. THE AP MUNICIPAL GOVERNANCE EXPERIENCE
3

4. GoAP aimed to redefine the quality of urban e-governance across 110 ULBs
Siloed Data led to information
gaps and process inefficiencies
Some DigiCity Interfaces, but no
integration across ULB functions
Error prone data leading to
inefficiencies in decision
making
Poor reporting and
accountability
mechanisms
The challenges posed by legacy systems…. ….defined the key objectives for the project team
Improved Service
Delivery to Citizens
Data Driven
Governance
Standardized
Processes across
ULBs
Employee Level
Performance Tracking
on Targets & Actuals
Enhance ULB level
revenues

5. Summary – AP Implementation
| 110 ULBs | Urban Population - 1.2 Crore+
Scale of Implementation
| Integrated Solution
| 21+ Modules
Impact of Implementation
| 3,00,366 Service Requests Processed
| 100,000 mobile App downloads with 4.5 rating
| Improved SLA Compliances | ULBs On the Way to be AMRUT Compliant
| 29% increased in Property Tax
| On the path Financial Independence: 13 ULB’s to be
come out with Municipal bonds in Sep’18
| 230% increased in Water Charges
| Municipal Financial Self Reliance: VCF Framework
covering 32 ULBs: 13 ULB’s to be

6. LEARNINGS
6

7. Solutions to Platform
Water
Charges
Sewerage
Charges
Trade
Licenses
HR
Management
Financial
Management
Council
Management PGR
Property
Tax
3rd Party BPA
• Checks and Mandates Dues Clearance
• Triggers New Assessment/
Amalgamations/Alterations
3rd Party Collection
• Checks and Mandates Dues Clearance
• Triggers New Assessment/
Amalgamations/Alterations
Property Registration Dept.
• Verify Dues Collected
• Issues Provisional Mutation Notice
• Issues Final Mutation Certificate
Bhu Aadhar (BhuSeva)
• Get Property Details
• Track Mutation Initiation & Completion
3rd Party Works Management
• Council – Resolutions for Admin Sanction
• Finance – Budgetary checks and payments
• HR – User Management
State-wide GIS Survey App
• Survey Team App Integrated to Extract
Prop/Water/SW details
• The App Triggers New Assessment, Alterations,
Connection Regularisations, Change of Usage
Cleanliness Drive Blackspot
Mngmnt
• BlackSpot Management
Command Control
• Complaints from Key Leaders
• Complaints from Media
• Complaints from Videos
Channels
AP Online
MeeSeva (CSCs)
PuraSeva (3rd party CSCs)
Mobile App
Web Portal
Services
Collections
Dashboards for Monitoring
PGR Revenue
Services Financials
DIGIT Platform
Think API’s. Enable Co-creation.

8. Data Driven Governance
55
57
38
34
30 31
24
20
17
10
0
10
20
30
40
50
60
70
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Elapsed Days for Completing Service
Request ( 2017)
Open up. Sunlight is the best disinfectant

9. ARIMA model (seasonal transformation applied)
Parameters: Not Cleaned, STL-Periodic, (4, 1, 10), MAPE: 8.60
Forecasts
Example: Non burning of Street Lights
Try new things; Allow and celebrate failures; Enable Officials - Innovation Fund
Innovation Mindset
The Governments are typically
here
Diffusion of Innovation Model

10. Costs of Innovation are going down
Innovation Enablers
Cloud Data Open Source Innovators

11. Experiment with the technology to the govt.
Technology
Block Chain Internet of
Things
Machine
Leaning Social Media

12. 12
Summary
•Solutions to Platforms
•Data Driven Governance
•Innovation Mindset
•Costs to Innovate are going down
•New Technology areas are opening up which are
likely to have a huge impact on the governance
There is a cost to delay, The time to start is now

13. 13
Thank You

14. MISSION
Transform Governance
through
Open Digital Infrastructure
for
2000 cities & towns
by
2020
7