- Best Buy aired a Super Bowl commercial featuring Justin Bieber and Ozzy Osbourne to announce its new "Buy Back" program, which allows customers to return electronics within two years and upgrade to a newer model.
- The success of celebrity endorsements may rely on the relevance of the celebrity to the product. Firms must understand consumer behavior to determine effective marketing strategies.
- An article in the chapter will discuss if endorsements from celebrities like Jennifer Lopez and Charlie Sheen can help or hurt a brand.