1. Project 2013
The King Family
The Butler by Adrian R Freak

2. BUTLERS BOOK
Family profile
MR WILLIAM KING JNR
 57 Years old
 Born 10 October 1956 West Yorkshire England
 Only child of Mr W King snr
 Owns 7 Sunshine Hill Bantry Bay
 Owns Oga vine wine farm Paarl
 Lives in SA & has a holiday home in UK
 Emigrated to south Africa 6 years ago
 Owns chain of wine merchants in UK
(Mediterranean wine co-op)
 Fully work orientated
 Exports all wine in barrels to bottle & label in England
 Religion Catholic
 Father died of stroke @ 77
 Follows very strict diet & exercise plan
 Cars in SA Merc 350 & Land Rover discovery
Mrs Hilda King
 45 Years old
 Born 23 May 1964 Liverpool England
 Socialite
 Loves gardening & cooking
 Married 15 years ago
 Loves Entertaining especially theme parties
 Has 2 children Connor 7 & Reese 4
 Does not drive
 Loves to shop (motto shop till u drop)
 Has personal shopper

3. Children
Conner
 Born 15 July 2006 London England
 Goes to Bishops school
 Loves sport Rugby, cricket &
 Hair always Gelled & like mom the latest fashion
 Has ADHD
 Lactose intolerant
 Special diet (no sweets or fizzy drinks)
 Takes medication daily
Reese
 4 yrs old born 11 March Cape Town
2009
 Loves to work with dad
 Often goes with to farm
 Not fashion conscious
 Has Nanny
Pets
 2 Labradors
 5 & 6 yrs old
 One black Merlot
 One cream Chardonnay
 Live on wine farm only

4. House in Cape Town
 Double story with sea views
 Ultra modern 791m2
 Seaside side of the road in a
wind free cul-de-sac
 Use of natural textures, glass &
steel
 Indoor water feature & indoor gardens
 Entrance is a triple volume room with picture perfect views
of the ocean
 Family room leads to an infinity pool
 Sophisticated bar & temperature controlled wine room
 Study
 Lounge with fire place
 Separate dining area
 TV room
 Cook book perfect kitchen
 All gas appliances
 Scullery with staff accommodation
 4 double rooms all en suite
 Main bedroom with separate
dressing area
 Mixture of tiles, carpets
& wooden floors
 Built in braai area
 Double garage plus off
street parking

5. Extended family
Mr King
 Only child
 Both parents deceased
 Schooled at Eaton
 Oxford university
 Father died of stroke at 69
 Mom died when he was at Oxford
Mrs King
 Has two sisters both living in Canada
 Parents live in Ireland both retired
 1st sister Charlotte writer/poet
 Not married
 2nd sister Mary married to John with 2@ kids
 Kids Apple 5 & Peaches 6
 Mike Lockhart(Father) was an investment banker for HSBC
 Took early retirement and bought a house on the East Coast of Ireland
Family needs
Mr King
Goes to gym @ 6 with Brent his PT
Wants breakfast after gym @ 7 30 with Connor
Takes his coffee black with one sugars
Reads daily paper while having coffee
Eats mainly fruit for Breakfast with Orange Juice
Loves to spend time with the family
Leaves for work at 8 30 sharp
Dresses casual for work
Usually gets home around 4pm
Loves to have a glass of wine with Mrs King on the balcony without distractions
Spends time with Connor doing home work
Likes supper to be served @ 6 pm prompt
Fridays eats fish because of his religion
Sundays goes to church at 9am with family
Favourite restaurant Balthazar Restaurant & Wine Bar

6. Hates Like
Been late Good wine & great food
Unpunctual people Music & his guitar collection
His car been dirty Good whiskey
Been disturbed on Sundays Scuba diving
Golf
Opera
Mrs King
1st thing in morning must have hot water, lemon & honey
Breakfast: yoghurt with two slices of rye toast & orange juice
Any fruit in season with yoghurt
Before gym @ 11am a smoothie with parsley celery apple ginger
Lunch always a salad in summer
Loves to cook with the chef especially for functions
Loves to entertain with cocktail parties
Spends hours shopping at the waterfront with her personal shopper
Takes her health & family’s very serious
Favourite restaurant Salt @ The Ambassador

7. Hates Likes
Smoking or smokers Coloured theme parties
Untidiness Entertaining
Connors rugby craze Shopping
Conner’s worm farm Cooking & working with the chef
Ballet
Conner
Favourite food is a chicken burger with chips
Favourite clothing : whatever is in fashion
Has a worm farm in his room
Hates Loves
People touching his hair Playing sport especially cricket & rugby
His school uniform Watching sport with his dad
Making his bed Getting all organic waste from chef for his worms
Not allowed
Sweets, excess fruit, fizzy drinks
Reese
Only drinks luke warm milk
Can’t sleep without his teddy or blankey
Hates Loves
Been told what to do Fish fingers

8. Butlers Office ( IN STAFF QUATERS)
Laptop with printer
Butlers book ( i-pad)
Torches
White board with coloured markers
Safe : cash on hand
Fire Arm
Copy of fire arm licence
Copy’s of all passports
Copy’s of credit cards
Copy’s of drivers licences
Spare car keys
Spare house keys + remotes
Omo bleach
Tool kit
First Aid Kit
 Antiseptic wipes (BZK-based wipes preferred; alcohol-based OK)
 Antibacterial ointment (e.g., bacitracin)
 Tincture of benzoin (bandage adhesive)
 Assorted adhesive bandages (fabric preferred)
 Butterfly bandages/adhesive wound-closure strips
 Gauze pads (various sizes)
 Nonstick sterile pads
 Medical adhesive tape (10-yd. roll, min. 1" width)
 Blister treatment (e.g., Moleskin, 2nd Skin, Glacier Gel)
 Ibuprofen/other pain-relief medication
 Insect-sting relief treatment (e.g., AfterBite)
 Antihistamine to treat allergic reactions
 Splinter (fine-point) tweezers
 Safety pins
 Comprehensive first-aid manual or information cards

9. List of files in butler’s filing cabinet
HR/staff files
Contact numbers for staff
Contact numbers for kings
Contact numbers for UK property
House repairs
Old checklist
Instruction manuals
Consent forms for treating of minors
Passport copies
Passport renewal forms
Butler’s Pantry (in kitchen cupboard)
Breakfast set up
Tea & coffee trays
Tea & coffee
Sugar/sweetener
Juice
Water still & sparkling
Sewing kit
Steamer
Shoe polish kit:
Two brushes per colour
Wax/polish
New laces
Chamoir/soft cloth
Toothbrush
Shoe freshener
White gloves

10. Stain removal kit:
stain list guide
Toothpaste white
Bar of sunlight soap
Alcohol
Vanish O2 spray
Hair spray
Vinegar
napisan
Laundry marker
Aprons x 2
Silver
China
(Kept in scullery)
Cleaning products:
Skip liquid
Woolite
Silver polish
Broom
Oven cleaner
Silver polish
Crystal spray
Cleaning bucket:
Multi purpose cleaner
Disinfectant
Vinegar
Cloths : blue (water)
Green (mirrors & chrome)
Yellow (all purpose)
Rubber gloves
Feather duster
Plastic bag
Spare iron
Spare ironing board

11. Staff
BUTLER
CHEF HOUSEKEEPER
CHAUFFER/
HANDYMAN
COOK ASSISTANT
Team
Staff schedule
 Butler off Thursday
 Chef off Monday
 Cook off Wednesday
 Chauffer off Sunday
 Housekeeper off Tuesday
 Assistant off sat & sun
 Nanny off Sunday
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
BUTLER 6-8 6-4 6-8 OFF 6-8 7-4 7-4
Chef Off 6-4 6-8 6-2 6-4 7- 3 7-3
Housekeeper 8-4 Off 8-4 8-4 8-4 8-12 9-11
Chauffer 7-5 7-5 7-5 7-5 7-3 7–3 Off
Maid ass 8-4 8-4 8-4 8-4 8-4 Off Off
Nanny 8:30- 5 8:30- 5 8:30- 5 8:30- 5 8:30- 5 8:30- 5 Off
LEAVE ROSTER
BUTLER 1 -21 March
CHEF 1 -21 November
COOK 22 July – 12 August
HOUSEKEEPER 19 August – 8 September
NANNY 1 – 21 October
CHAUFFER 1- 21 JULY

12. BUTLERS DAILY GRACE
 Arrive @ 6am daily
 Check front of house & collect newspapers
 Switch off alarm & lights, switch on coffee machine & open kitchen blinds
 Brief chef of days program
 Pack dishwasher & open downstairs curtains
 Check for any dishes & tidy up areas used
 Set table for breakfast , pour orange juice, iron newspapers
 Serve the gentlemen breakfast, ensure Conner is ready for school by 7 30
 Brief housekeeping
 Ensure MR King is ready to leave by 8am
 Check with nanny if Reese is up
 Set tables for Mrs King inside & out
 Serve breakfast
 Check on housekeeping & assist if needed
 Keep an eye on handy man/chauffer

13. Detailed breakdown of household expenses
Accountant : Carl May of May & Co Tel 021 425 1500
PETTY CASH BOOK February 2013
CASH ON
HAND 30 000
INV NO DATE FOOD FUEL BEVERAGES GARDENING
041861 03-feb-13 824.85
8422 19-feb-13 2530.35
40 20-feb-13 11221.70
96896 24-feb-13 5506.45
0153 1-mar 13 2923.63
017263 1 mar 13 601.37
146099 02 mar 13 331.60
56119 23 mar 13 69.95
3224 28 mar 13 5207.50
TOTAL 1757.82 506.45 69.95 2977.40
BAL B/F 27 022.60
Bank recon ABSA PRIVATE CLIENT
Debit orders
1st ADT
Rates
Dstv
Discovery Health
Vodacom
Telkom/adsl
City of C/Town(elect)
Rates
Bank charges
Poolside services
Indoor plant specialist
Salary
Butler
Chef
Cook
Housekeeper
Assistant
Chauffer

14. Job description
Butler’s job description
 Receive all guests & answers the telephone
 Manage & run house proficiently with a hands on approach
 Be available & lead by example
 Ensure all staff are at work, motivated & most of all happy
 Organise all maintenance & repairs to the house
 Oversee contractors & suppliers
 Run a tight household budget
 Set tables & serve all meals
 Oversee all household duties including cars & pool
 Assist the chef if needed & liase with him on menus & food preparation
 Plan all functions & remind Mr King when outside functions are coming up
 Send a detailed account of monthly expenses to accountants & put in timeous requests for upgrades
 Clean all silver, crystal & china
 Pay staff via eft
 Pay sars, uif , paye for staff
Chef
Robert
 In every morning at 6 am
 Log in
 Starts with breakfast for MR King & Conner
 School Lunch for Conner
 Clean up kitchen & start breakfast for Mrs King & Reese
 Start lunch prep
 Lunch to be served @ 1 pm daily
 Prep staff lunches & serve at 12 prompt
 Start supper prep with cook
 Supper @ 6
 Place orders for following day
 Clean kitchen before leaving
 Log out
 Travels with family when on holiday

15. COOK Part time
Edgar
 Be at work 15 min before shift starts
 Log in, change into uniform & report to Chef
 Assist chef with lunch preparation
 Clean kitchen after lunch
 Help prep supper & take over from chef when he leaves
 Plate all food for supper
 Clean kitchen
 Double check on orders before you leave
 Log out
 When chef is on leave/away cook becomes chef
Nanny
Mandy
 Log in @ 8
 Chat to butler about what’s on today
 Go check if Reese is awake & feed him
 Travel with the family to U K on holiday
 In case of an emergency the children are your responsibility
 If Reese goes to the farm pack an outdoor bag
 Always travels with in case Mr King gets called away
Housekeeper
Elizabeth
 Be at work 15 min before shift starts
 Log in & change into uniform
 Immediately report to butler & discuss daily duties
 Main bedroom, study main priority
 Make bed, dust & vacuum
 Clean bathroom
 Keep an eye on assistant
 Clean all living areas with assistant
 Start daily ironing

16. Housekeeper II
Rachel
 Be at work 15 min before shift starts
 Log in & change into uniform
 Report to Butler & get to do list
 Start laundry
 Clean, tidy & dust Connor’s room
 Make bed
 Clean bathroom
 Repeat 4 Reese’s room
 Assist housekeeper in living areas
 Finish laundry
 Help with ironing
 When housekeeper on leave double up duties
Chauffer, Handyman
Darren
 Start work 15 min before shift starts
 Log in & change into uniform
 Check with butler if driving schedule is changed
 Drive Conner to school
 Clean car & ensure its full of petrol
 Clean garage sweep out daily
 Be on call for Mrs King
 Pick up Conner
 Check with butler for any urgent repairs
 Check pool & clean daily
 Ensure driveway is clean
 Ensure cars are serviced at correct times

17. Telephone message format
Good day .......... the .......... speaking how may I assist you?
Message pad
Mr/Mrs King:
Time :
Caller :
Message:
Answering front door is the same process
Always ask if they have appointment- if so take them to entrance hall
- If not take message & tell them to
phone

18. Birthday list 2012
Mr King 10 October gifts given what celebration
Mrs King: New J/Walker Plat 1lt supper @ Beluga
Gibson ltd edition electric guitar
Mrs King 23 May gifts given what celebration
Mr King: diamond earrings Yellow theme party
Conner 15 July gifts given what celebration
Mr K remote helicopter Day with friends @ ratanga
Mrs K model aeroplane kit
Reese 11 march gifts given what celebration
New teddy day out with dad
Mandy (nanny) gifts given
Omega watch
Robert (Chef) gifts given
2 weeks in Knysna
Damian (cook) gifts given
Chef course
Housekeeper I gifts given
Gift voucher cw
Housekeeper II gifts given
Gift voucher cw

19. Christmas 2012
Mr King gifts given what celebration
Mont Blanc watch & pen set
Mrs King gifts given what celebration
Veron white necklace collection
Conner gifts given what celebration
Reese gifts given what celebration
Mandy gifts given what celebration
Housekeeper I gifts given
Housekeeper II gifts given
Chef gifts given
Cook gifts given
Staff Christmas bonus list
Nanny
Chef
Cook
House keeper
Housekeeper
Chauffer

20. Upcoming events in SA
Wine events
Cape wine makers guild 30th anniversary 24th august
Cape estate wine producers association 11 Feb
Institute of Cape wine masters 14 may
Award ceremony
Classic wine trophy 8th march
Ned auction 29th September
Wine makers choice 8 august

21. Long term diary planner Mr K
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
Car Car
12th Eye
registra 11th CEWPA 8th CWT 14th ICWM 8th CWMC registra 24th Doctor
Test
CA 2579 CA 12989
14th 29th
11th Reese 23rd Mrs K 24th CWMG
Valentine Ned A
Long term diary planner MRS KING
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
12th
14th 11th 1st
Theme
Valentine Reese Spring ball
party
17th
St Patric
Long term diary planner RENEWALS
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
Cape Times Dive Mag Wine Mag
Argus

22. List of clocks
Kitchen x 2
Study
Games room
Butler’s office
Main guest bedroom
Conner’s room
Reese’s room
Master Bed room x 2
Wine cellar
3c/s Stenberg mcc
1 c/s Groot Constantia Shiraz
1c/s Dom Perignon vintage 1998
1c/s Boekenhoutskloof syrah 04
1c/s Hammilton Russel Chardonnay 05
Menu & Guest logs
Date Guest Reason Wine Comments
1/1/2013 MR A Rupert Supper Waterford best service
Ch/blc 04 great wine
6/1/2013 MR B Oliver Braai beer Great food
17/2/2013 Mr & Mrs S supper GC Shiraz

23. Checklists
Packing
Mr King Gym bag
Shoes & socks
Smart pants
Shirt smart casual
Underwear
Towel & toiletries bag
Gym towel
Water bottle
Conner extra mural bag
Spikes & long socks
White shorts & team shirt
Towel & toiletries
Connors school bag
Homework done & signed
All books necessary
Space case with rulers
Packed lunch with juice
Conner sleep over bag
Pyjamas
Towel & toiletries
Shirt , pants & underwear

24. Packing check lists
Travel Bags
Mr King Local overnight
Business suit
Shoes & socks
Formal shirt with tie
Toiletries
Book
Briefcase
i-pad & cell phone
Mr King International travel -7days
Passport
Forex & visas
Ipad & cell phone
Tissue paper
2 Suits
4 Shirts
4 sets of underwear
1 pair black formal shoes
1 pair brown formal shoes
1 pair loafers
I jeans
2 pyjamas
1 casual jacket
Toiletries bag
Toiletries Bag check list
 Shampoo/body wash
 Toothbrush/toothpaste
 Electric razor
 Aftershave balm/aftershave
 Roll&spray deo
 Q10 eye treatment
 Medication : zartan
Cilift

25. Laundry check list
 Read labels
 Separate colours
 Separate kids clothing
 Check pockets
 Use laundry bags for delicates
 Ensure machines are cleaned after every use
 Know your symbols i.e. wash bleach tumble dry
 If in doubt ASK
HACCP CHECKLIST
 hygiene include questions as follows
1. Uniforms use zippers / press studs, not buttons
2. Uniforms do not have pockets above the waist
3. Only leather / vinyl shoes are worn. The toes on these shoes are enclosed
4. Shoes are clean, neat, and in good repair
5. Head coverings are worn and they cover all of the hair
6. Mean with beards and moustaches wear a face snood
7. Hair pins, clips, etc are not used to keep head / beard coverings in place
8. Jewellery – only plain wedding rings (no stones) and sleeper earrings (maximum diameter 2
cm)
9. Wrist watches are not worn
10. Gloves are made of an impermeable materials
11. Personnel wearing gloves still wash their hands at regular intervals
12. All cuts and wounds are covered by a waterproof blue band-aid containing a metallized
thread
13. Personnel handling food, food materials, and equipment have received adequate and
continued training in the hygienic handling of food and in personal hygiene
14. Personnel prior to employment have had a medical examination to determine their fitness to
work in a food processing environment
15. People smoke only in designated areas
16. People eat and drink only in designated areas (e.g. lunch room, Offices)
17. Nail polish. False finger nails, and false eyelashes are not worn
18. Hands and finger nails are clean
19. People are clean in appearance
20. People practice good personal hygiene
21. Staff wear only company issued uniforms
22. Visitors wear lab coats. If lab coats are impractical / unsafe for contractors they shall be
provided with company issued uniforms
23. Personnel wearing lab coats also wear clothing under the coat (e.g. shirt and trousers)
24. Uniforms are clean at the start of operation and in a good repair
25. If uniforms are expected to become soiled rapidly, disposable aprons are worn over the
uniform
26. There are adequate first-aid facilities stocked with approved band-aids

26. 27. People with bandaged hands who handle exposed product, packaging materials, and
equipment coming into contact with exposed products wear gloves
28. There are no personal items (e.g. bags, newspapers, clothes, etc.) in food premises
29. There is no consumption of food (including chewing gum) and drinks in food premises. The
only exception is drinking from the water fountains provided
30. There is no food in employees lockers
31. Samples taken for quality checks are disposed of, not returned to the container from whence
they came
32. Food equipment is not placed in the mouth nor blown into
33. Utensils used for eating or drinking are not carried in the pockets of clothing
34. No person who is affected by or is a carrier of a communicable disease (e.g.
gastroenteritis, a severe cold, sore throat, cough, influenza) or infected sore works with food in
an area in which there is a reasonable possibility of food or food ingredients becoming
contaminated by such a person
35. Medical examinations are carried out when required in order to prevent the contamination of
food
36. Any person suffering from a communicable disease must obtain a medical certificate stating
their fitness to return to work in a food premises, prior to coming back onto the site
37. Staff do not cough or sneeze directly over food
38. Personnel who come into direct contact with food, food ingredients, or equipment must wash
their hands with soap and water before starting work, following meal breaks, after blocking a
cough or sneeze with the hand, after touching the hair, nose mouth, or eyes after handling
garbage, after smoking, after cleaning, and upon entering food processing areas
39. Hands are not wiped on uniforms
40. If gloves are used to handle food they are disposed of between tasks so as to avoid the
contamination of food

27. Security Global Intelligence
Leon Alhadeff 086 515 7543
Cctv security solutions 021 820 2888
MR D v/de/Merwe 082 334 2323
ADT control room 021 08 8850 contact person Mirriam
Guard’s: Jacob Ntoli cell number 082 556 4322
Welcome Jubala 083 456 4456
Reaction time 8 min
Training certificates last date 12/11 2012
Gun licence & competency certificate yes
Electric fence live wire C/Town 086 000 5555
49 Namar Cres Century City
Important telephone numbers
SABA 021 5513272
Newton Hilton Cross 082 726 7226
Local Police station CAMPS BAY 021 437 81 40
Victoria rd Camps Bay
Police commissioner direct line 021 434 6000
Johan v/Rensberg Cell number 082 556 7877
Visible policing van van reg BFB 1367 B
Cell number 079 565 8766
Mrs King
Hairdresser Harriet Rose 082 777 6756
Carlton hair 021 454 6675
Nails Kim Frazer 079 454 6676
Juliette V/Rensberg 083 454 3427

28. Seamstress
Personal Shopper Mrs Hill 076 123 6543
Salt Restaurant 021439 7258
Mr King
Hairdresser edge hair for men 021 434 5564
Colonial Clothing Dirk Vosloo 021 705 4190
Zeno Shoe Makers Zeno jnr 021 956 9987
Balthazar Owner Ian Halfon 021 421 3753
Travel Agent Louise Moutton – LA Travel 021 556 6279
Emergency contact
Ambulance 084 911
Dr Colin de la Harpe Doctor 021 676 3455
089 123 5678
D r Mary Fields Paediatrician 087 675 4534
D r Chris George Child psychologist 021 444 6785
087 135 6787
Dr Tracy Harrison Dentist 021 464 5678
021 786 4534(h)
Twin oaks vet David Hodgkins 021 671 7813
Electric Fence live wire 0860 345 000
Persian Carpets Gonsenhause Fine Rugs 021 462 4819
Shop 22 The Square Green Point
Window Cleaners Spotless windows 083 899 4334
23 Plataan st Vredenkloof
Carpet Cleaners Carpet & Upholstery Cleaners 073 222 8350
5 Village walk Parklands
Painters Western Cape Painters 021 785 4819
Norman Gray 082 495 5600
Crystal Care Bohemian Chandeliers 083 332 0382
750 28th Ave Pretoria

29. Plumbers Drain surgeon 086 175 8624
44 suikerbossie st Bellville 021 418 2654
Kitchen appliance Hirsch 021 528 6700
Milnerton
Apple store shop 7106 V & A Waterfront 021 425 1941
Indoor plant Berco indoor gardens 021 671 6855
Unit c 236 Lansdowne rd
Cape Town
DHL 021 977 6566
UPS 021 989 753
Key registrar viro serial no
Atlantic Keys 021 434 2809
Front door a 111 & cr 54
Back door cd 434
Garage door to kitchen d 54
Master bedroom c 56
Connor room b 45
Reese room b 46

30. Event planning checklist
 Get event theme from Mrs King
 Find out how many pax invited
 Send out invites with RSVP
 If small function prep bar area & deck
 If a large function book out location
 Weather forecast
 Start & end times
 Type of meal
 Shopping list
 Equipment we have & need to hire
 Staffing needed
Chocolate Orange events
0861 228 865
Derrick & Julie
Breakfast set up checklist
 Set out fruit 30 min before breakfast
 Set up condiments on mise en plas station
 Set table for Mr King & Conner
 Make coffee at 7 30 & 8 30
 Squeeze juice
 Set out cold meats , cheese & breads
 Set table for Mrs King for 8 30

Clothing Inventory
Mr King
Colonial Clothing Dirk Vosloo 021 705 4190
Zeno Shoe Makers Zeno jnr 021 956 9987
Size:
Shirt 44
Collar 171/2
Pants 34 w 32 l
Shoes 9 1/2

31. Atlantic Dry Cleaners 021 434 5969
Dry cleaning records
Grey Armani 12/1/13 picked up 14/1/13
Black tux 1/2/13 2/2/13
Clothing list summer in use
Jersey 2
Jacket 1
Suits 3 piece 2
Suits 2 piece 4
Long sleeve shirts 12
Short sleeve shirts 7
Casual pants chino 6
Boxers 12
Socks: black 7
Grey 5
White 6
Gym shorts 6
t-shirts 12
jeans 4
ties 7
bow tie 2
belts : black 4
brown 2
grey 2
boots 3
shoes black casual 2
formal 2
grey formal 2
sneakers 3

32. clothing winter list
thick jackets 2
leather jacket 2
casual jacket 4
hats 4
scarfs 4
sweat shirts 8
jeans 4
winter socks 6
Mrs King
Personal Shopper Mrs Coral Anderson 084 665 4535
Size:
Dress size 10
Shoe size 5

33. Green home
All paper & plastic recycled
Picked up every Tuesday
All glass recycled
Picked up every Wednesday
Indoor plants help with air freshness
Conner has a worm farm in his room
Once large enough goes to wine farm
All light bulbs are energy savers
Aircons are used only when really needed
Windows are tinted to keep out sun & heat
House Rules
 Be punctual. If you are sick inform butler the day before
 1st thing in morning log in
 Greet everyone with a smile & a good morning sir/mam
 Confidentiality for the Kings paramount
 No removal of anything from the house
 Remember it’s there house not yours
 Always be neat & tidy
 No fraternisation with staff of family
 Clothing always to be clean & tidy
 If we run low on any product inform Butler immediately
 If something stops working inform butler
 If you break/chip something inform butler
 Respect your fellow worker
 Abide by the coffee breaks & tea breaks time
 Be prepared to work overtime from time to time

34. Rooms cleaning checklist
Master bedroom
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Open Curtains
Collect all
laundry
Collect all
dishes
Make bed
Dust & tidy
Vacuum Room
Check Lights
Change sheets
Clean
Bathroom
Sanitize sink
Replace
Towels
Polish Mirrors
Mop floor
Spray Air
freshener
Notes
Connor’s room
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Open Curtains
Collect all
laundry
Collect all
dishes
Make bed
Dust & tidy
Vacuum Room
Check Lights
Change sheets
Clean
Bathroom
Replace
Towels
Polish Mirrors
Mop floor
Spray Air
freshener
Notes

35. Guest room
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Open Curtains
Collect all
laundry
Collect all
dishes
Make bed
Dust & tidy
Vacuum Room
Check Lights
Change sheets
Clean
Bathroom
Replace
Towels
Polish Mirrors
Mop floor
Spray Air
freshener
Notes
Entrance Hall
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Front
door
Windows
Closets
Floor
Lighting
Notes
Dining room
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Dust
Walls
Dust
Surfaces
Clean
sliding
door
Vacuum
rug
Lighting
Mop
floor
Notes

36. Weekly cleaning
High & low dusting
Shake & vacuum cushions
Clean doors & electric plates
Walls of bathrooms
Monthly cleaning
Clean showerheads (soak in vinegar solution)
Clean & tidy inside of closets
Vacuum mattress & wash all protectors
Clean guest rooms
Flush drains with bi-carb
Clean bathroom vents
Spring clean kitchen
Quarterly cleaning
Have carpets professionally cleaned
Steam upholstery & drapes
Clean basement & wine cellar
Change seasonal clothes
Yearly cleaning
Clean library from top to bottom
Strip & wax floors
Clean china
Spring clean laundry room
Car service record & fuel mileage record

37. Mercedes e 350 ca 12989
Purchased September 2010
Date km trip km/l litres price
1/1/13 20106 439 10 12 R 456
3/1/13 20545 125 11.3 5.6 R235
Service due April 2013
Car service record & fuel mileage record
Land Rover freelander
Purchased January 2007
Date km trip km/l litres price
1/2/13 120106 439 10 12 R 456
3/2/13 120545 125 11.3 5.6 R235
Service due June 2013
Estate upgrade for 2013
Mar apr May June July aug
Indoor painting 15
Outdoor painting 1
Floor sanding 15
Aircon service 15
Fire equip 3
Breakages log
Date broken person reason outcome
1/1/13 champ flute Mrs. K accident N/A
2/1/13 iron housekeeper unknown replaced under warranty

38. Pill register
Mr King
Date received amount received date issued Peron
Zartan 100mg 30 30/12/2012 Butler
Cilift 20mg 30 30/12/2012 Butler
Connor
Ritalin LA 20mg 30 25/12/2012 Housekeeper
Occurrence register
The Accident and Incident Register should provide an overview of the following:
 Date and time of the incident or accident,
 The workers name, age and address,
 What task was the worker doing at the time of the incident or accident,
 Nature and date of the accident or incident,
 Cause of the accident or incident?
 Was this a notifiable1 occurrence?-
 Name of person filling out the report.
This register can be placed at the front of the folder where the accident and or incident reports are
stored, and used for quick and easy reference.

39. Accident and Incident Register
Date and Injured What task Nature and Cause of the accident Was this a Name of
time of workers was the date of the or incident? notifiable person filling
the name, age worker doing accident or occurrence out this
incident and address at the time of incident report.
or the incident
accident or accident
New staff briefing list
 Meet and greet new staff member at gate
 Take her to butlers office for briefing & to sign confidentiality forms
 Explain to her what is expected of her
 Give her a contract & explain it to her
 Explain house rules & introduce her to the staff
 Show her the parts of the house she is allowed in
 Explain what happens if she is found outside her areas
 Explain to her about good hygiene & cross contamination
 Explain that her hours are flexi depending on the family

40. Staff contact info
Name address Contact number
Nanny Lives on site 083 555 7877
Mandy Duke 083 555 7877
Chef
Robert Meyer Lives on site 084 787 923
Housekeeper I
Elizabeth Ntono 323 River rd 084 676 9989
Obs
Housekeeper II
Rachel Bay 45 Hay st 021 444 5555
Woodstock
Chauffer
Darren Warren 343 Seaglaze
Main rd Sea Point 089 778 6756
Private contact info
Name cell home office
Mr King *** *** **** 021 787 9807 021 976 5644
Mrs King *** *** ****
Connor
School principal Mr Tyrone Rigs 021 343 6678
082 556 4565
021 686 5780(H)
Teacher Miss Linsay Roe 076 454 6676
Coach Rugby Mr Barry Harris 076 543 2121
Coach Cricket Mr Freddy Trueman 089 353 4541

41. Preferred suppliers
Suppliers & Contract staff info
Name business tel no
Woolworths waterfront 021 434 8765
Manager Riaan Boysen 021 434 0000
Cell 082 5597677
Chief buyer Neil Bently 082 545 3434
Pick & pay camps bay 021 434 6---
Manager Nico Stanger 083 232 ----
Buyer Carlos de la cruze 082 565 ----
Lusitania
Manager a Frazer 021 551---
082 445 ----
Distriliq
Manager 021 551 ----
082 776 ----
Poolside services
Owner Johan dieter 081 887 ----
Window washer
Owner Adriaan Hesteer 079 444 ----
Safe company viro vault 021 443 66—
Owner A Nel 077 999 ----
Twin Oaks Vet Roy Du Toit 021 671 7813
Cell 084 676 5646
Live wire electric fence Warren Camp 086 000 5555
UPS B Tucker 021 555 27 45
Dhl D Marshell 021 345 6767
FOOD DELIVERY SCHEDULE
MONDAY Pick ‘n Pay
TUESDAY Woolworths
WEDNESDAY Liquor Deliveries
FRIDAY Top up orders
SATURDAY Events deliveries

42. Inventory list
Kitchen
Inventory List
Inventory
Name Description Quantity
ID
Bd 567 T-FAL 25cm FRYING PAN 2
Bd 564 T-FAL 35CM FRYING PAN 2
Y 6574 LE CREUSET SMALL POT 1
Y 23123 LE CREUSET MED POT 3
Y 43534 LE CREUSET LARGE POT 2
UH 4569 LE CREUSET WOK WITH GLASS LID 2
HU 433 BAKING TRAYS 4
KM 213 KITCHEN MADE JUICE EXTRACOR 1
KM 6776 KITCHEN MADE MIXER 1
KM 5545 KITCHEN MADE BLENDER 1
JYUH 12 WUSTHOF KNIFE SET 1
ELECTRICAL EQUIPMENT
Inventory List
Inventory
Name Description Quantity
ID
APPLE I PAD 3
APPLE LAPTOP 2
BLACKBERRY 9800 CURVE 2
SONY PLASMA 42” 3
SONY DIGILCD 60” 1

43. Other
Inventory List
Bar inventory Crystal
Inventory
Name Description Quantity
ID
Chateau baccarat red wine 36
White wine 36
Champagne 36
Chateau baccarat Decanter Capri 2
Vega 4
Harcourt Pitcher 6
Massena Pitcher 2
Martini glasses Vega 24
Chateau baccarat Tumbler 24
highball 24
Harmonie Ice buckets 4
Silver
Inventory
Name Description Quantity
ID
3 Tier silver serving tray 3
Gadroon Silver coffee pot set 2
Reed & Barton Rose tea set 2
Wallace grande baroque Casserole dish 2
Reed & Barton Gravy bowl 3
Goldinger Oval handled bowl
China
Inventory ID Name Description Quantity
Royal dalton Full tea service 1
Wedgewood Full dinner service 1
Whittard of Chelsea Tea & dinner service 1

44. Bedding & towels
Inventory ID Name Description Quantity
calibri Wash cloths 6
Guest towel 6
Hand towel 6
Douche towel 6
Bath towel 6
Bath sheets 4
Bath mats 6
Pool towels 10
Bed sheets fitted 18
flat 18
Pillow slips 48
Goose down duvet double 6
Goose down pillows 24

45. Zonings
Ground floor
Zone 1 Breakfast area, living room & master bedroom
Zone 2 bedroom, dining room & foyer
Zone 3 bedroom & porch
Zone 4 deck & infinity pool
Floor 1
Zone 1 guest suite, study & tv room
Zone 2 scullery & staff rooms
Zone 3 indoor braai area
Cleaning schedule
Daily
Make beds & clean bathrooms
Entrance & foyer
Dust & vacuum used rooms
Check light bulbs
Weekly
High and low dusting
Dust and polish all services
Clean all mirrors
Clean bathroom walls

46. Monthly
Clean shower heads
Clean inside of closets
Vacuum mattress and wash protectors
Clean bathroom vents
Kitchen spring clean
Flip mattresses
Quarterly
Arrange carpet stream clean
Steam upholstery and drapes
Clean basement and wine cellar
Change seasonal clothes
Yearly
Strip and wax floors
Clean all fine china
Spring clean laundry room

47. MAP OF SURROUNDING AREAS

48. NEWTON CLOCK
12:30pm to 2:00pm – Lunch is served
9:00pm to 11:00pm –
Port/Brandy served
2:00pm – Conner pick up from school
7am to 9am – Breakfast is served
2:30pm to 4:30pm – Afternoon Tea
5:30pm to 9:00pm –
Turndown Service
7:45am
6am – Start daily Grace
– Conner to school
5:00pm to 7:00pm –
Supper is served

49. What’s on in Cape Town
2013 Opera Season Tickets
The 2013 Cape Town Opera Season Ticket includes Otello (tickets available for
performances 9, 11, 13 April), Don Giovanni, Two:30, Madama Butterfly, The Barber
of Seville. Cape Town Opera has managed to secure a limited number of top priced
Lucia di Lammermoor Concert tickets. This concert is being presented by the Cape
Philharmonic Orchestra
The CAPE TOWN CITY BALLET
(The SOUTH AFRICAN NATIONAL BALLET)
presents
Veronica Paeper’s
CAMILLE
2 – 12 May, 2013
Artscape Opera House
Date: 2 - 12 May, 2013
Event: CAMILLE - Veronica Paeper's masterpiece Verdi's score for la Traviata
Venue: ARTSCAPE Opera House
Date: 6 April, 2013
Event: OPEN DAY
Venue: UCT School of Dance
Date: 8 June, 2013
Event: BUDDING BALLERINAS
Venue: UCT School of Dance
Date: 20 April, 2013
Event: TUTUS & TEA
Venue: UCT School of Dance
Date: 17, 24, 31 July, 2013
Event: SOUP & SCREEN
Venue: UCT School of Dance
Blue = friends@Cape Town City Ballet and AUDIENCE DEVELOPMENT EVENTS
Red = EDUCATIONAL and OUTREACH EVENTS
Grey = PERFORMANCES in FORMAL VENUES