2. Create an open community of non-profits
to develop awareness and interest in
business process management.
Demonstrate the value of business
process improvement in the non-profit
sector.
Implement a business process
improvement engagement in a single non-
profit.
Zero Cost Project
3. History
◦ Sponsored by Greater Phoenix Business
Process Management Consortium and APS.
◦ Support GPBMPC mission in the non-profit
sector.
Team
◦ 8 to 12 professional management consultants
donating their time.
Plan
◦ Structured, proven 10% – 40% improvement.
◦ Business process management/improvement.
Zero Cost Project
4. Project Stages
◦ Form a community of non-profits.
◦ Demonstrate value of BPM/BPI.
◦ Transfer ownership to community.
◦ 4 – 6 month start-to-finish.
Zero Cost Project
5. Six to ten non-profits.
On-going and self-sustaining.
Observe example implementation.
Learn benefits of BPM/BPI.
Learn best practices of implementation.
Develop awareness and interest.
Community
7. Improvements lead to:
◦ More clients served.
◦ More services provided to each client.
◦ More quality of service to each client.
◦ Increased satisfaction in non-profit.
Cost
◦ Zero monetary cost.
◦ Requested end-of-project publication.
Results
8. We would like the Children’s Museum of
Phoenix to join the community.
Children’s Museum of Phoenix
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