1. An industrial relations system consists of the whole gamut of relationships between employees
and employees and employers which are managed by the means of conflict and cooperation.
A sound industrial relations system is one in which relationships between management and
employees (and their representatives) on the one hand, and between them and the State on the
other, are more harmonious and cooperative than conflictual and creates an environment
conducive to economic efficiency and the motivation, productivity and development of the
employee and generates employee loyalty and mutual trust.
Actors in the IR system:
Three main parties are directly involved in industrial relations:
Employers: Employers possess certain rights vis-à-vis labors. They have the right to hire and fire
them. Management can also affect workers’ interests by exercising their right to relocate, close or
merge the factory or to introduce technological changes.
Employees: Workers seek to improve the terms and conditions of their employment. They
exchange views with management and voice their grievances. They also want to share decision
making powers of management. Workers generally unite to form unions against the management
and get support from these unions.
Government: The central and state government influences and regulates industrial relations
through laws, rules, agreements, awards of court ad the like. It also includes third parties and
labor and tribunal courts.
SCOPE:

2. The concept of industrial relations has a very wide meaning and connotation. In the narrow sense,
it means that the employer, employee relationship confines itself to the relationship that emerges
out of the day to day association of the management and the labor. In its wider sense, industrial
relations include the relationship between an employee and an employer in the course of the
running of an industry and may project it to spheres, which may transgress to the areas of quality
control, marketing, price fixation and disposition of profits among others.
The scope or industrial relations is quite vast. The main issues involved here include the following:
1. Collective bargaining
2. Machinery for settlement of industrial disputes
3. Standing orders
4. Workers participation in management
5. Unfair labor practices
APPROACHES TO INSUSTRIAL RELATIONS
The term 'industrial relations' is used to denote a specialist area of organizational management and
study which is concerned with a particular set of phenomena associated with regulating the human
activity of employment. It, is however, difficult to define the boundaries of this set of phenomena, and
therefore the term itself, in a precise and universally accepted way. Any more specific definition must, of
necessity, assume and emphasize a particular view of the nature and purpose of industrial relations -
consequently, there are as many definitions as there are writers on industrial relations. For example, the
two most frequently used terms of 'industrial relations' and 'employee relations' are, in most practical
senses, interchangeable; yet they have very different connotations. The former, more traditional, term
reflects the original historical base of unionized manual workers within the manufacturing sector of the
economy whilst the latter has come into greater use with the development of less unionized white collar
employment and the service and commercial sectors of the economy. The term may be used in a very
restrictive sense to include only the formal collective relationships between management and
employees (through the medium of trade unions) or in an all inclusive sens to encompass all relationship
associated with employment (those between individuals at the informal level as well as those of a
formal collective or organisational nature). However, it is doubtful whether the two approaches can, or
should, be separated so easily-informal, interpersonal or group relationships are influenced by the
formal collective relationships which exist within the industrial relations system and, it may be argued,
the formal collective relationships are themselves in part determined by the nature of individual
relationships within organisations cannot provide a natural boundary for the subject matter of industrial
relations. The way we perceive the overall nature of this area of organisational study determines to a

3. very large extent not only how we approach and analyse specific issues and situations within industrial
relations but also how we expect others to behave, how we respond to their actual behaviour and the
means we adopt to influence or modify their behaviour. In examining the different approaches it is
useful to differentiate between those approaches which are concerned with the industrial relations
system itself
• They are primarily analytical categorizations rather than causative theories or predictive models, and
• There is no one 'right' approach; rather each approach emphasizes a particular aspect of industrial
relations and taken together can provide a framework for analysing and understanding the diversity and
complexity of industrial relations, i.e the complexity of the human aspect of work organisations