3. HR service delivery pain points Copyright NorthgateArinso. All rights reserved. Copyright NorthgateArinso. All rights reserved. Strategy & Planning ‘ A S I S ’ S I T U A T I O N ‘ T O B E ’ S I T U A T I O N 10% 30% 60% Make HR Strategic Services Improve quality & efficiency Administration Reduce cost Self- Service Service Center Drive down cost Improve delivery quality Create a more agile organization
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5. All around HR Copyright NorthgateArinso. All rights reserved.
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7. We cover a wealth of HR processes Copyright NorthgateArinso. All rights reserved.
11. Senior Leadership Team Americas Products Malcolm Aldis Products & Software Peter Bouten Consulting Jerome Losson Outsourcing Michael Hunt Finance Simon Caunce UK & Ireland Kobe Verdonck Europe & LatAm Darcy Lalonde APMEA Trey Campbell North America Rudy Vandenberghe Strategic Sales Joe Kenny HR Mike Ettling CEO
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13. Stronger together Based on Gartner’s 2009 HR BPO Magic Quadrant, both companies are complementary and are stronger together Copyright NorthgateArinso. All rights reserved. The global HR leader in both scale & scope Convergys HR Very strong HR BPO customer base in North America Successfully obtained significant contract renewals Broad global delivery in 70 countries and 25 languages Breadth of comprehensive HR BPO offering including benefits admin, learning, recruiting NorthgateArinso Flexibility & focus on customer orientation HR technology & SAP HCM cited as excellent Global focus on delivery to more than 70 countries Payroll heritage & additional HR BPO services including WFA Great potential to leverage euHReka OnDemand
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Editor's Notes
We help our customers become better employers. Our mission is to be the world’s number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment, learning and talent management. Think of a trusted partner as a the VP HR’s trusted advisor on all things ‘HR service delivery’ who stands by the HR leader’s side to provide insight, advice and solutions. Think of HR service delivery as both the art and the science of delivering HR services successfully to workforces around the globe, which entails the complete breadth of HR processes – from workforce admin over payroll to talent management and HR analytics – and the complete depth of HR services – from providing a supporting technology tool to conceptualizing innovative cost- and efficiency-focused HR delivery models.
The main pain point in HR service delivery comes from a fundamental unbalance between execution and strategy. By transforming HR and subsequently addressing many of the execution challenges, more attention from HR leaders can go to strategy formulation, long term focus, providing insight in HR, and supporting the corporate decision making process. As a result, transforming HR helps companies to drive down cost, improve delivery quality, and creating a more agile organization. NorthgateArinso is the strategic partner of choice for the world’s leading companies in guiding you through this HR transformation journey.
If the questions are a) can you help us drive down cost, or b) can you help us improve delivery quality, or c) can you help us create a more agile organization, the answer comes in many shapes and forms. NorthgateArinso can help you address the complete answer, by helping you redesign your HR service delivery strategy, or help you implement parts of your reshaped HR delivery strategy. The questions in this slide provide just a sample of ways how NorthgateArinso can help.
NorthgateArinso’s business model consists of 3 main areas: HR consulting, which includes systems integration and business consulting HR outsourcing, which addresses the full spectrum of HR outsourcing options, from outsourcing HR systems, to comprehensive BPO HR technology, which entails a wide portfolio of global and local HR software solutions which are market leading in many countries around the world www.northgatearinso.com Copyright NorthgateArinso. All rights reserved.
A more in-depth picture of our business model, presents the following picture: HR Outsourcing: Creating valuable management time while reducing overall HR administrative effort and cost with our HR business process outsourcing and shared service delivery models. HR outsourcing comes in many flavors, ranging from managing and maintaining HR/IT systems, over processing payroll to providing strategic BPO. HR Consulting : Advanced global HR systems that are fully optimized based on solid ERP solutions from SAP, Oracle and Peoplesoft. Within these HR systems, we offer consulting services in the areas of workforce administration, global payroll, talent management . Additionally, we empower organizations through e-HR and Enterprise Content Management solutions like. By re-assessing HR strategies and designing new HR Service Delivery models, including process and people infrastructure, we help companies achieve real business value & reduction of overal administrative costs through HCM. HR Technology: Inhouse developed s uperior software technology allowing to facilitate HR strategies, both at the customer back-end and front-end. www.northgatearinso.com Copyright NorthgateArinso. All rights reserved.
Historically, we are very strong in the basic & enabling processes for which we offer business consulting services, systems integration services, software license & outsourcing solutions. Depending on market demand & opportunity we are moving upwards to cover Talent Management & Employee Lifecycle Processes such as Succession Planning, Performance Management, Learning & Recruitment. We are typically known to be very competitive & competent in the areas of workforce admin & global payroll, with a unique and world-class capability to deliver multi-country payroll services across the globe. www.northgatearinso.com Copyright NorthgateArinso. All rights reserved.
In HR Outsourcing , our total footprint now includes 16 global delivery centers and over 100 comprehensive HR BPO contracts, able to deliver HRO in over 100 countries around the world, in 25 languages In HR Technology , we can provide the widest choice in software options available in the marketplace. We are innovators in platform-based BPO In HR Consulting , we’ve established the world’s leading HR technology consulting practice, with over 3,000 HR technology specialists. We are focused on providing exceptional HR services for our customers Additional Talking Points We already have market leading HR Software Products, we stand head and shoulders above our domestic competition in several country markets (UK, IE, AU, NZ, Benelux). We are the clear world market leader in HR Enterprise Systems Integration, but until today nobody in our industry has really laid claim to successfully owning HR Outsourcing - and this is where now have a unique position in the industry Some clarification about the numbers Service centers: Main NGA centers (“global delivery centers”): Atlanta (GA, US), Buenos Aires (AR), Granada (ES), Manila (PH), Katowice (PL) Other NGA centers: Brussels (BE), Peterborough (UK), Hyderabad (India), KL (Malaysia), Dalian (CH) Main CVG centers: Cincinatti (OH), Talahassee (FL), Round Rock (TX), Jacksonville (FL), St John’s (Newfoundland, CA), Budapest (HU) 8,000 employees = 5,500 NGA employees + 2,500 CVG employees (est.) Services 100 countries: achieved through combined offerings with BDO and other partners Services in 25 languages: languages we can support through euHReka & our service centers
This slide combines NorthgateArinso and Convergys logo’s.
NorthgateArinso’s Senior Leadership Team consists of a regional dimension (in red) and a functional dimension (in purple/left). Corporate functions include HR, strategic sales and finance.
Having a stronger commercial and operational footprint in North America is essential to support our growth plans and deliver a world calls service to our customers, wherever they are based . Joining Convergys HR and NorthgateArinso allows both organisations to focus on their core business – something that brings great value to customers. NorthgateArinso will be able to invest more in its core processes for global HR delivery. Customers will get great value and service benefit by working with a global HR-focused company Both companies are complementary in terms of market segmentation, skills, capabilities and customer portfolio, which makes NorthgateArinso and Convergys HRM division a great match. We are brining together 2 groups of people with great solutions and extensive expertise under one global brand with a clear vision to deliver specialized world-class HR services.
Some highlights of commentary we have had from analysts including Naomi Bloom – leading analyst in the US HRO industry, recently quoted <read quote> We are all truly starting to recognize the strength of bringing our two organizations together.
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