This is a template of a report that i send out to all Customers on a Monthly Basis.

1. BGG
Logicalis
Data Centre Performance Report
Prepared by Logicalis
For BGG
December 2011

2. Document Information
File Name DC Performance Report For BGG for December 2011
Creation Date 01/01/2012
Print Date 06/06/2012
Current Document Status Version 1.0
Revision History
Version Date Revision Details
1.0 01/10/2011 Updated Release
BGG Report for December 2011 Page 2 of 9

3. Contents
EXECUTIVE SUMMARY
1.1. PURPOSE OF DOCUMENT
DATA CENTRE SERVICES
1.2. POWER
1.3. TEMPERATURE AND HUMIDITY
1.4. REMOTE HANDS MEDIA HANDLING REQUEST SUMMARY
1.5. REMOTE HANDS LOG
1.6. MEDIA HANDLING LOG
1.7. SUBMITTED ACCESS DELIVERY REQUEST
1.8. ACCESS DELIVERY REQUEST OVERVIEW
1.9 MAINTENANCE SUMMARY
1.10 DATA CENTRE FAULT HANDLING
1.9. MINOR INCIDENT SUMMARY
1.10.MAJOR INCIDENT SUMMARY
1.11.SLA MEASURES FROM CONTRACT
BGG Report for December 2011 Page 3 of 9

4. Executive Summary
1.1. Purpose of Document
This report covers December 2011
Category Requirement Quantity or Threshold
Exceeded
Environment- 22c + or – 2 degrees OK
Temperature
Environment-Humidity 50% + or – 10% OK
Environment-HVAC % BG utilisation OK
Maintenance Planned Events
Maintenance Unplanned Events/Minor 0
Maintenance Unplanned Events /Major 0
Security Major Incidents 0
Security Minor Incidents 0
Access Events
Data Granted added
Access
is
Access Events
here Denied
Access
once we 0
Delivery Events
have Received
Delivery’s
collated
Delivery Events
the Information
Delivery’s Rejected
Power from usedvarious
Total Kw
Power Sources.
Total Kw not used
Power Rack Power outages 0
Remote Hands Total Hours used 0
Media Handling Media Carried out 0
Service Affecting Total Incidents 0
Incidents
Service affecting Incidents Opened this 0
Incidents Month
Service affecting Incidents Closed this 0
Incidents Month
Page 4 of 9

5. Data Centre Services
1.2. Power
Customer Monthly load readings. These readings are not contracted and are not
guaranteed to be carried out each month.Not yet completed this month
Month Customer Load Readings
Jan-11 AMP KVA KW
Feb-11 AMP KVA KW
Mar-11 AMP KVA KW
Apr-11 AMP KVA KW
May-11 AMP KVA KW
Jun-11 AMP KVA KW
Jul-11 AMP KVA KW
Aug-11 AMP KVA KW
Sep-11 AMP KVA KW
Oct-11 AMP KVA KW
Nov-11 AMP KVA KW
Dec-11 AMP KVA KW
Graph
350
300 Contracted Power
KVA
KW
250
Page 5 of 9

6. 1.3. Temperature and Humidity
(Monthly average)
These readings are an average temperature and humidity checks carried out twice daily
and are then calculated to give an average monthly reading.
Month Temp 24c +/- 2c Hum <40% - 60%
Jan-11
Feb-11
Mar-11
The Average Temperature
Apr-11 and the Humidity of the
Data centre over a full
May-11
month.
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
5
Temp C
Hum %
0
Page 6 of 9

7. 1.4. Remote Hands / Media Handling Request summary
Note From November 1st media handling is no longer carried out by Logicalis.
Media Total Hrs Contract Hrs Hrs
Month Remote Hands Handling Used Remain Purchased
Jan-11
Feb-11
The Amount of Remote
Mar-11
Hands that have been
Apr-11
carried out, and the amount
May-11
Jun-11
of Media changing
Jul-11 instances.
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Hours used this month 0
Total Hours used to date
Total Hours Remaining 0
1.5. Remote Hands Request Log
Remote Hands is no longer carried out by Logicalis. This service is currently
being carried out by a third party on behalf of BGG which commenced on the 1st
November.
1.6 Media Handling Log
Media handling is no longer carried out by Logicalis. This service is currently
being carried out by a third party on behalf of BGG which commenced on the
1stNovember.
Reference No Status Summary Description Units Used
No Media Handling Carried out
Page 7 of 9

8. Graph
5
Remote Hands
Media Handling
0
1.7 Submitted permits/Access Delivery RequestDetails
Actual permits submitted.
This List is created from Service Now which sends a PDF Report to the
Operations team in order for us to insert it in this report.
1.8 Access&Delivery request overview.
This lists persons who attended site and deliveries received at site.
This List is created from Service Now which sends a PDF Report to the
Operations team in order for us to insert it in this report.
Graph
1.2
1
0.8
0.6 Access
Deliveries
0.4
0.2
0
Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11
Page 8 of 9

9. 1.9Maintenance Summary
Permit Contract Company Sub Contractor PPM Details Date Carried Out
This Section represents the
Maintenance (PPM Only)
that has been carried out
for the period of the Month.
1.10Data Centre Fault Handling
No faults reported for December 2011
Reference No Status Summary Description
1.11Minor Incident Summary
There were 0Minor Incidentsreported for the period December 2011
Reference No Status Summary Description
1.12 Major Incident Summary
There were 0Major Incidentsreported for the period December 2011
Reference No Status Summary Description
1.13 SLA measures from contract
Where the Customer has ordered dual feed power (as indicated in the Customer
Requirements Form) BT agrees that availability of power to the rack will be
maintained at 100% over a Month. Any Unavailability of power constitutes a
critical outage and means any interruption that causes the Customer’s
Equipment to fail owing to a loss of power, other than where caused by the
Customer, for any period of time.
Page 9 of 9