2. FACT SHEET
WAYs TO AVOID A CRISIS
PREPARE-PLAN
MONITOR
REVIEW-ESTIMATE
MOST BUSINESS NEVER HAD A
CRISIS AND COMMUNICATION
PLAN TO AVOID SUFFERING OR
A DISASTER. WHY? # FACT
3. ONE TIME FROM 5 TO 8 YEARS ANY
COMPANY WILL FACE A CRISIS.
#FACT
DESPITE ONGOING TRAGEDIES
ORGANIZATIONS INSIST NOT TO
HAVE A CRISIS AND
COMMUNICATION PLAN IN A CASE
OF AN EMERGENCY. # FACTPUBLIC RESPONSIBILITY
4. PREPARATION: Organizations must ensure that an emergency
plan is prepared for the workplace, including workers who may
work in different or multiple work place.
What is an EP? Is a written set for instructions that outlines
what workers must do.
EP plan must provide at least:
EMERGENCY procedures
Action plans
Evacuation procedures
Notify workers and emergency service organizations
Medical treatment/assistance
Effective communication between organization-
authorities.
Testing and alerts of the procedures
Information about changes
Training information
Types:
FIRE
EXPLOSION
MEDICAL
RESCUE
VIOLENCE
BOMB THREATS
EARTHQUAKE
NATURAL
MAN MADE
EP is better to be based on practical assessment.
Hazards/risks associated with work activities.
5. Consideration:
Nature of the work
Nature of hazards/risks at the workplace
Size and Location of the workplace
Proximity to Health organizations
Number of the workers, visitors (persons with needs)
History about equipment, related/past cases.
Practical information:
Contact details for key persons/workers with specific
roles/responsibilities under the EP.
Nearest emergency services.
Alert /Mechanism for alerting workers.
Instructions/procedures/actions.
Workplace map/new possible area/map to go.
Transport
Post incident procedures (medical treatment/help/new
location, remove).
Access to the EP:
Accessible on a notice board in each department.
Workers must know what to do, their roles.
Training: Adequately trained in procedures.
Explosions, fire, evacuations, earthquake, manmade
Or natural disasters.
6. Training may include:
Evacuations to safe place and count.
Identifying assembly points.
Location of the equipment/fire points.
Shut down procedures.
Transportations.
Training:
Refresher training for existing workers/train for new workers
Specific training for new tools/equipment/visitors;/contractors.
Specific training for key persons.
Reviewing: EP mustbe implemented in an emergency. To be
effective anEP must be reviewedand revisedona regular basis.
Malfunction/issues fixedbefore any new beginning.
Here is the most important, listen toworkers for any possible
malfunctionor any issue about equipment/products/services
Wrong doings. Pay attentionon these type/cases.
Check list:
Responsiblepersons for specific actions.
Firstaid/mental and officials
Workers/actions/roles
Specific procedures
7. Contact details:
Officials, police, fire, hospitals, water board, power.
Poison/chemical information center.
Emergency contact details:
In an easily accessiblelocation in any department.
(New workers mustgivetheir contact details/lists must regularly
update).
Firstaid:
First aid assessment/medical
staff/facilities/transportations
Rescue team
Contact details
Fire equipment:
Appropriate fire equipment.
Properly maintained/regular checked/tested
Stored in a clear/covered area
Adequate number of trained workers/staff in use.
Do they know what type to use for different types of fire?
Evacuations:
Evacuations plans for emergencies, procedures.
Address types/risks which may arise at the workplace.
Cover everyone, allow quick/safe evacuation (for
workers/visitors/persons with special needs).
Alarms/siren, clear stairs/route/passage ways.
Exit signs (All above must regularly tested).
8. Weather conditions:
Is there a risk of extreme weather?
Bushfire, floods, storms. Control measures?
Weather warning: From 1-5.(1=normal/5=red code).
SAFE PLACE, SAFE EXIT ROUTES.
Communication equipment, workers trained in
evacuations or related procedures.
Coordination and collaboration with officials.
Workers which may travel in extreme
weather/communication ways to communicate.
Safety-Explosions/chemicals/hazardous materials:
Safety data sheets available for types of risks on site.
Materials labelled/stored in a safe manner /correct
instruction.
Personal protective equipment.
Training procedures.
Neighboring business:
Have neighboring business considered if an emergency occurs?
(If a business near store chemicals/explosions).
How they collaborate/who is responsible to coordinate the
place?
9. ‘Success loves preparation'.
Public Responsibility offers acomprehensive program tobusiness.
To buildstrong relationships,tobuildand maintain a good name
And a good image for your business.
Customer care and satisfactionprogram for existing andnew
customers.
Lectures andevents inour Free of charges rooms/space.
