1. 7 giugno 2009 Presentation Title Page No.

2. Leading a BPM project for a Multinational Group Semplici riflessioni su alcuni fattori critici di successo Andrea Provini Group CIO Marazzi Group Spa

3. 7 giugno 2009 Presentation Title Page No. Without having a goal … … it’s difficult to score

4. 7 giugno 2009 Presentation Title Page No. Don’t promise what… … you can’t deliver

5. 7 giugno 2009 Presentation Title Page No. It is wrong to be right… … it’s right to be wrong

6. 7 giugno 2009 Presentation Title Page No. Suppliers are only as good … … as you are

7. time = the right time to complete the project l = the time used to complete the project t = level of technology knowledge tech = level of available technology Gov = level of governance from 0 to 2 The Magic formula… I&CT Project Value = ( ) x (People + Biz) x time   tech x Gov

8. 7 giugno 2009 Presentation Title Page No. FOR PRINT USE ONLY