2. VALUE CHAIN
Proposed by Michael Porter of Harvard.
Tool for identifying ways to create more
customer value.
Every firm is a synthesis of activities
performed to design , produce , market ,
deliver and support its product.
Products pass through all activities of the
chain in order, and at each activity the
product gains some value.
3.
4. TQM Tools
Here follows a brief description of the basic set of
Total Quality Management tools. They are:-
• Pareto Principle
• Scatter Plots
• Control Charts
• Flow Charts
• Cause and Effect , Fishbone, Ishikawa Diagram
• Histogram or Bar Graph
• Check Lists
• Check Sheets
