1. Amira Khaled Ammar
Contact Information:
Address : 4 rafah street,abbas el akkad, nasr city
Cellular : 01002872254 -22626893
E- mail : amira__ammar@hotmail.com
Personal Information:
Birthdate : 13/04/1993
Gender : female
Marital status : single
Nationality : Egyptian
Education:
Saint Fatima language school 2011 , Degree Of Secondary: 91.5%
Faculty Of Commerce English Section "ASU university" 2012-2015
Grade:
Good
Summer training:
BNP Paribas Egypt (Retail Banking) 1-8-2012 to 1-9-2012
BNP Paribas Egypt (Retail Banking) 1-8-2013 to 15-8-2013
Emirates NBD (opertion Banking) 1-7-2014 to 31-7-2014
Current work:

2. Personal banking advisor agent at mashreq bank
Strating from date (15/7/2015)
Job description :
I`m call center agent at mashreq bank my own work mainly concrete
on how to handle customer , how to make him satisfy with bank
services , if customer have a problem with our bank how to handle it
and how to solve this problem , my calls about :
1.credit card bill payment
2.installments on credit cards
3.early settlements and its interest, loans installment asked about
credit card and loans features , also certificates ,
4.Also make a release letter for auto loan ,
5. early settlement for auto and personal loan , partial settlement for
loan ,
6. liability letter for credit card and loans ,
7.clearance letter for auto and personal loan all this requests I make it
for customers
Language:
French: - Good
English: - Excellent
Arabic: - Mother tongue
coureses
cits compusoft icdl certificate
References:
Furnished upon request