Sample customer survey questions targeted for IT managers to get product satisfaction feedback and product feature input, with results shown in charts.

1. Sample Customer Survey Andrew Manuel April 9, 2010

3. Q1: Company Name, Number of Employees, Number of Sites, Industry IT Networking Utility Beverage Energy Industry (Other) Finance Retail Healthcare Manufacturing Manufacturing Government Retail Manufacturing Industry 25-99 25-99 100-499 25-99 1-9 25-99 1-9 100-499 25-99 25-99 1-9 500+ Sites 1000-4999 Company L 5000+ Company K 5000+ Company J 1000-4999 Company I 250-999 Company H 1000-4999 Company G 250-999 Company F 5000+ Company E 1000-4999 Company D 5000+ Company C 20-99 Company B 5000+ Company A Employees Company Name

4. Q1b: How many employees does your company have? 5000+ 20% 1000-4999 20% 20-99 20% 100-249 20% 1-19 0% 250-999 20% 100 Respondents

5. Q1c: How many sites does your company have? 500+ 20% 100-499 20% 1-9 20% 10-24 20% 25-99 20% 100 Respondents

6. Q1d: What industry is your company in? Manufacturing 10% Finance 20% Other 10% Education 10% Retail 20% 100 Respondents Healthcare 10% Government 20%

7. Q2: Are you satisfied with the ________ product? Very Satisfied 20% Satisfied 20% Very Dissatisfied 20% Dissatisfied 20% Neutral 20% 100 Respondents

8. Q3: What version of the product are you running? 100 Respondents Version 1.0 Version 1.5 Version 2.0 Version 2.5 Version 3.0 15% 20% 10% 30% 25%

9. Q4: Are you planning for further expansion of the ______ product? No 20% 1 month 20% 6-12 months 10% 3-6 months 20% 1-3 months 20% 100 Respondents > 1 year 10%

10. Q5: What features are most critical to your business? 100 Respondents Feature 1 Feature 2 Feature 3 Feature 4 Feature 5 15% 20% 10% 30% 25%

11. Q6a: For what applications do you use the ______ feature? 100 Respondents Application A 15% 20% 10% 30% 25% Application B Application C Application D Other

14. Q7: What additional ______ features do you require? Requirement 7 Company G Requirement 6 Company F Requirement 5 Company E Requirement 4 Company D Requirement 3 Company C Requirement 2 Requirement 1 Response Company B Company A Customer Name

15. Q8a: Are you satisfied with the online documentation? Very Satisfied 20% Satisfied 20% Very Dissatisfied 20% Dissatisfied 20% Neutral 20% 100 Respondents

16. Q8b: What areas can we improve the online documentation? Requirement 7 Company G Requirement 6 Company F Requirement 5 Company E Requirement 4 Company D Requirement 3 Company C Requirement 2 Requirement 1 Response Company B Company A Customer Name

17. Q9: What additional feedback do you have for the product team? Feedback 7 Company G Feedback 6 Company F Feedback 5 Company E Feedback 4 Company D Feedback 3 Company C Feedback 2 Feedback 1 Response Company B Company A Customer Name

18. Thank you!