A human-centered design workshop for government and public sector employees

1. Human-Centered Design:
Improving the Delivery of Government Services
Amanda Levinson
and
Erika Lowe

2. In 50 Minutes….
● Crash course in HCD
● How governments are using HCD
● Hands-on exercise

3. What is human-centered design?
Designing solutions
to authentic social
problems with the
users’ needs and
feedback at the center.

4. Why use human-centered design for the delivery
of government services?
1. People affected by problem central to process
2. Small scale tests before implementing big changes
3. More sustainable
4. Applicable to all fields
5. Fun and creative process

5. Philly’s Problem

9. Interview and Observe

10. Ideate

11. Prototype

12. Iterate

14. Burlington
and
Winooski

15. Let’s try on a HCD mindset.