KScope14 Oracle EPM Troubleshooting

Copyright ©2014 Doug Fiedler, Edgewater Ranzal
Oracle EPM Troubleshooting
& Infrastructure Best
Practices
Doug Fiedler
Principal Infrastructure Architect

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 v11.1.2.3
 V11.1.2.2
 V11.1.2.1
 V11.1.1.4/3 or earlier
What version of EPM are you running today?

 Monitoring your EPM environment with OEM
 EPM log utilities – ziplogs, log analysis, validation
 ResetConfigTask - revert a product back to an un-
configured state
 Maintenance & Housekeeping - common logs to
rotate/archive
 When to apply PSUs
 Virtualization – when it works and when it doesn’t
Agenda

 What is OEM? OEM stands for Oracle Enterprise Manager,
it is used to manage many Oracle products including
Oracle RDBMS, OBIEE & EPM. It can be used to monitor
performance, monitor system health, restart services and
many other useful features.
 Out of the box it only plugs into the weblogic JVMs but it
is possible to add non JVM applications like Essbase.
Upgrade to OEM 12c and check out doc -
http://www.oracle.com/technetwork/middleware/bi-
foundation/epm11123-oem12c-monitor-1955582.pdf
Monitoring your EPM environment with OEM

• To get to the OEM login
screen you must first start the
weblogic admin server in
foreground
• This can be added as a
windows service -
https://support.oracle.com/ep
mos/faces/DocumentDisplay?
id=1060058.1

• Here you have access to all
weblogic deployments on the
current wls domain
• Green for jvms that are up, red for
down

• Shows system health
• JVM Performance
• Response & Load times

• Start/stop services
• View logs
• Setup security

 Log Analysis Utility
● Located in
OracleMiddlewareuser_projectsepmsystem1binlog
analysis.bat
● Collects data from all log EPM log files, allows
searching by key word and/or window of time
EPM log utilities

OracleMiddlewareuser_projectsepmsystem1diagnostics
reportsLogAnalysis_Report_2013_10_24_17_58_15.html

 Script that collects and zips all log files on the server,
great for submitting log files to Oracle support
 OracleMiddlewareuser_projectsepmsystem1binzi
plogs.bat
 The zip file will be created here:
OracleMiddlewareuser_projectsepmsystem1diagn
osticsziplogsEPM_logs_servername_11.1.2.3.0.zip
zip
Ziplogs

 OracleMiddlewareuser_projectsepmsystem1binvalidat
e.bat
 Checks to make sure that the environment is working
properly and produces the following report
Validation Tool

 OracleMiddlewareuser_projectsepmsystem1
binregistry-cleanup.bat
 If you see errors pertaining to the EPM registry,
after viewing the validation report, they can be
fixed by running the registry-cleanup tool.
 It is also helpful to remove a server from your
environment in order to clean it out of the
registry.
Registry-cleanup

 Provides information on what has been configured, # of
CPUs/Ram by server, OS, Database/JDBC etc.
Deployment Report

 Generates an html report of all registry keys
Registry Report

 What does it do?
 It allows you to redo a config task
 Why would you want to do this?
 When a task fails or you need to change
something
 First run a registry report
 D:OracleMiddlewareuser_projectsepmsystem1
binepmsys_registry.bat or epmsys_registry.sh
ResetConfigTask

 Here we can see that Planning has been
configured and it was successful
 If it had failed it would say “failed” instead of
“configured”

 To reconfigure run the following command:
resetConfigTask.bat -product Planning -task
applicationServerDeployment
 When you go back into the configtool you will now see
that the Planning deployment will have gone from green
to yellow (unconfigured)
 You can do this with any epm configuration task

 Backups - Nightly
● File system (d:oracle , /app/oracle)
● Database (SQL, Oracle)
● LCM exports
 Log file archiving
● Essbase.log & app logs can be archived with the
AGTMAXLOGFILESIZE & APPMAXLOGFILESIZE commands within
the essbase.cfg
● HFM & .odl (oracle diagnostic logging) log files should be archived
manually as needed when they reach a size that is too big to open
with windows tools
● If you have a log essbase.log file that can’t be opened in windows you
can view it in EAS and view by date/time as well
Maintenance & Housekeeping

 HFM
● Purge task & data audit quarterly
 Miscellaneous
● Always monitor disk space, especially on the Essbase server. If the
disk becomes full Essbase will become corrupted.

 PSUs tend to come out quarterly
 PSU = Patch Set Update
 PSE = Patch Set Exception
 PSEs come out all the time, they are usually
created because of defects specific to a certain
customers environment
 I recommend applying PSUs quarterly
When to apply Patches

 I only recommend applying PSEs if the issue
listed in the defects fixed readme is an issue
that you are experiencing
 To find out what the latest EPM patches are go
to the following url:
https://supporthtml.oracle.com/epmos/faces/ui/k
m/DocumentDisplay.jspx?id=1400559.1

 Oracle’s official policy on Virtualization
● The following KB article is Oracle’s official stance on virtualizing the
Oracle EPM Product stack.
● https://support.oracle.com/CSP/main/article?cmd=show&type=NO
T&doctype=HOWTO&id=588303.1
● Additional information
● https://support.oracle.com/epmos/faces/SearchDocDisplay?_adf.ct
rl-state=1854yc0wrq_9&_afrLoop=14354592882224
● In a Nut Shell
● Oracle will support VMWare and Microsoft’s Hyper-V technologies,
but they do not certify them. What this means is that if Oracle
cannot fix an issue they can refer you to the hosting provider for
further troubleshooting, or force you to physicalize the servers and
reproduce the issue. However, Oracle does certify their products
running on Oracle’s Virtualization Manager (OVM).
Virtualization

 Advantages
● Reduced hardware costs (ability to consolidate servers)
● Much quicker to stand up a VM vs a physical server
● If the hypervisor fails, technologies like vmotion allow you to move
your VM/s to another host, this is also very helpful in DR situations
● CPU, disk & memory can be added and removed as needed
 Disadvantages
● You can over assign resources (CPU, memory) and this can cause
performance issues when multiple VM guests need the resources at
the same time
● Certain products run better than others when virtualized: weblogic
JVMs run well while Essbase & HFM may have a performance loss
during intense calculations
Virtualization

 Allocate resources statically : RAM and vCPU’s
 Don’t let the VM Host Servers manage resources on
the fly, use reservations
 Don’t over subscribe your Virtual host servers
 Utilize dedicated VM Host servers for EPM when
possible
 Test, Test, Test and then Test again. If you have a test
tool like Load Runner ever better
 Have performance issues? We have VMware Certified
Engineers who can find & fix your VM bottlenecks
Virtualization – What’s important to know

Physical
 Depending on the
application, the following
servers should perform
better on Physical
hardware
● HFM application Server
(Consolidations)
● Essbase Server
(Calculations)
● Integration Server (Data
Mapping and Loads)
Virtual
 Foundation and Web
Servers
 DRM Server
 HSF Server
 All servers can be virtual,
really depends on the
application …
● HFM Application Server
● Essbase Server
● Integration Server

Questions?

KScope14 Oracle EPM Troubleshooting

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