5. Customer Archetype
Justin and Mary - engaged
- USA city dwellers
- 25 years old
- middle class
- bachelor degree
- leisure travelers
- spend aboyut 1 hour/day using social networks
- read and trust travel blogs
- googled a lot before deciding the destination
- smartphone owners
- heavy mobile data users
- continuous social connection: Klout score = 50
- share online stuff they like
- frequent online buyer: they have booked their hotel and
flight online
- used to write and read customers' review
- budget: about 200€/day
- type: end-user, economic buyer, decision maker. Their
teen could be the end-user.
6. Market Size
TAM
Foreign travelers who visit Italy
47.5MM people
€ 20BB
SAM
Foreign travelers who use Internet as the first
information channel (41% TAM)
19.5MM people
€ 8.3BB
TARGET MARKET
Foreign leisure travelers:
- visit Italian cities
- use internet as the first information channel
- middle-class
- english-speaking
2.43MM people
€ 1.07BB
On average, travelers:
- spend 7 days in Italy;
- have a budget for extras of 63€/day (travel and accommodation excluded)