This document summarizes a presentation about implementing an automated call tree (ACT) system to improve business continuity management. The current situation has various problems like important contact information being hard to find, outdated data, and a lack of standardization. The presentation discusses the big challenges, making the business case for an ACT system, how to prepare and test the system, and the selection process for choosing a vendor. Implementing an ACT system could help limit tools, reduce time spent accessing information, and allow for quicker crisis responses.

1. New Orleans, May 2008
Alex van Os de Man
Senior BCM Consultant

2. Agenda
1. How I am going to bore you
2. PowerPoint poisoning
3. Conclusion
or
We do the presentation together

3. A CRISIS IS
A TERRIBLE
OPPORTUNITY
TO WASTE
A CRISIS IS
TERRIBLE

4. Current Situation

5. Contact details

6. The big challenge
• Different tools or methods
• Important contacting information cannot be found
• Message inconsistency
• Contacting information not up-to-date
• Compliance issue (Policies and Standards)
• Losing valuable employee time
• Missing total picture (Reporting)
• Standardisation (Results & Reporting)
• Scalability and language (International organisation)

7. Time to ACT
• Current situation vs desired situation
• Doing the same thing is not going to create a
different result
• Success requires a different approach

8. Business Case
Key benefits expressed in:
• Limiting the number of methods and tools
• Less expertise needed for every specific tool
• Less time needed to access the right information
• Larger satisfaction through quick responses to crisis

9. Preparation
An apple a day keeps the doctor awayEating seven apples on Saturday does
not have the same effect

10. Services - Business Continuity Management - ACTing for you
One call you cannot ignore.
What would happen if there was an emergency at work? How would you find out? What would you do?
An Automated Call Tree (ACT) has been set up to keep you in the know. Should something happen that you need to know about, ACT will inform you either by phone, SMS or email.
To find out more, go to the Global BCM intranet page:
Help us to help you.
The call tree is only as good as its information. Ensure your details are up to date on People Finder.

11. Testing
•Call Trees per 10 staff
•6-8 effective (conclusive) calls per hour
•1000 staff to be contacted
•TIME
It would take 100 staff up to 4.5 hours to complete
•RESOURCES
It would take 100 staff more than 90 minutes to complete the
call cycle
•REPORTS
Valuable time to collate and analyse the reports

12. Budget

13. Selection Process
• Idea and Strategy
• Business Case
• Benchmarks and Requirements
• Desk research (Gartner, Forrester, Butler, IDC)
• Proof of Concept
• Evaluation
• Final Selection
• Due Diligence

14. Thank you . . .
. . . for doing this presentation
with me