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Workforce Management
The Intersection Strategy
Michael Maher
Aged Care Development Network
Aged Care Development Network
Agenda
• Approx 50 minutes
• Innovation in Workforce Management
• The Intersection Strategy
• Resources for you
Cottage Industry
For the industry, by the industry
Aged & Community Care
Workforce Accreditation
The Intersection Strategy
Negative Growth
1 + 1 – 1 = 0.5
Positive Growth
1 + 1 + 1 = 5
Case study
There was no strategy!
• No team building
• No education beyond minimum mandatory
• Managers – not leaders
• Manual processes = mistakes
• No business intelligence = gut feel
• Different negative culture at each home
People
You might have a People problem if:
• Your staff turnover is higher than 15% per annum
• You have no turnover in staff with over ten years service
• You struggle to keep new workers
• The majority of your team have not completed formal
training for three or more years
Processes
You might have a Process problem if:
• Your personnel records are paper based
• Data is being handled more than once
• Many spreadsheets are used throughout the workforce
management process
• There are personnel documents lying around the office
waiting for filing
Technology
You might have a Technology problem if:
• It is difficult to make changes in your IT system
• You can’t get a meaningful report from your system
• The IT Department are in charge of which platforms you
can use
• You are rekeying data into multiple systems
• It is difficult to run reports that draw data from multiple
systems into one report
Compliance & Efficiency
Efficiency
The first rule of any technology used in business
is that automation applied to an efficient
operation will magnify the efficiency.
The second is that automation applied to an
inefficient operation will magnify the
inefficiency.
- Bill Gates
How do you gain efficiency?
• Streamline & standardise systems & processes
• Continuous improvement
• Technology that’s working for you
• Employee self service
• Look closely at processes
• Measure efficiency
• Automation
Compliance
Compliance starts with understanding.
And understanding starts with competence.
- Author unknown
How do you ensure compliance?
Build a quality team
• Hire for attitude
• Factor in culture
• Customer service mindset
• Provide personal development
Capability
Employee loyalty begins with employer loyalty.
Your employees should know if they do the job
they were hired to do with a reasonable amount
of competence and efficiency, you will support
them.
- Harvey Mackay
How do you build capability?
• Qualifications and training
• Technology
Thank you
Where to from here?
Discovery Session
• One hour teleconference
• Go broad then deep dive
• Where are you now vs Where do you want to
be?
• Create tailored report
• Including all contact details for third parties
Discovery Session Bonus
Your Discovery Session
• One hour deep dive teleconference
• Tailored report
• Present to CEO and Board
= $247
Your Discovery Session
• One hour deep dive teleconference
• Tailored report
• Present to CEO and Board
• Six months support package
• 60 day money back guarantee
= $247
Book your Discovery Session
• Email michaelm@agedcaredn.com.au
• No later than 1pm Tuesday 21st March
Otherwise still great value
• Regular Discovery Session
• No CEO & Board presentation
• No Six months support package
Q&A
Michael Maher
Aged Care Development Network
0416 245 981
michaelm@agedcaredn.com.au

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Webinar: The Intersection Strategy

  • 1. Workforce Management The Intersection Strategy Michael Maher Aged Care Development Network
  • 3. Agenda • Approx 50 minutes • Innovation in Workforce Management • The Intersection Strategy • Resources for you
  • 5. For the industry, by the industry
  • 6. Aged & Community Care Workforce Accreditation
  • 8. Negative Growth 1 + 1 – 1 = 0.5
  • 11. There was no strategy! • No team building • No education beyond minimum mandatory • Managers – not leaders • Manual processes = mistakes • No business intelligence = gut feel • Different negative culture at each home
  • 12. People You might have a People problem if: • Your staff turnover is higher than 15% per annum • You have no turnover in staff with over ten years service • You struggle to keep new workers • The majority of your team have not completed formal training for three or more years
  • 13. Processes You might have a Process problem if: • Your personnel records are paper based • Data is being handled more than once • Many spreadsheets are used throughout the workforce management process • There are personnel documents lying around the office waiting for filing
  • 14. Technology You might have a Technology problem if: • It is difficult to make changes in your IT system • You can’t get a meaningful report from your system • The IT Department are in charge of which platforms you can use • You are rekeying data into multiple systems • It is difficult to run reports that draw data from multiple systems into one report
  • 16. Efficiency The first rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. - Bill Gates
  • 17. How do you gain efficiency? • Streamline & standardise systems & processes • Continuous improvement • Technology that’s working for you • Employee self service • Look closely at processes • Measure efficiency • Automation
  • 18. Compliance Compliance starts with understanding. And understanding starts with competence. - Author unknown
  • 19. How do you ensure compliance? Build a quality team • Hire for attitude • Factor in culture • Customer service mindset • Provide personal development
  • 20. Capability Employee loyalty begins with employer loyalty. Your employees should know if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them. - Harvey Mackay
  • 21. How do you build capability? • Qualifications and training • Technology
  • 23. Where to from here?
  • 24. Discovery Session • One hour teleconference • Go broad then deep dive • Where are you now vs Where do you want to be? • Create tailored report • Including all contact details for third parties
  • 26. Your Discovery Session • One hour deep dive teleconference • Tailored report • Present to CEO and Board = $247
  • 27. Your Discovery Session • One hour deep dive teleconference • Tailored report • Present to CEO and Board • Six months support package • 60 day money back guarantee = $247
  • 28. Book your Discovery Session • Email michaelm@agedcaredn.com.au • No later than 1pm Tuesday 21st March Otherwise still great value • Regular Discovery Session • No CEO & Board presentation • No Six months support package
  • 29. Q&A
  • 30. Michael Maher Aged Care Development Network 0416 245 981 michaelm@agedcaredn.com.au