The report analyzes the Net Promoter Score of AIESEC's programs in Colombia throughout 2012, finding an average NPS of 52 but wide month-to-month fluctuations. Promoters cited personal development and social impact benefits, while detractors complained of lack of support and unclear job descriptions. The document also reviews open and closed cases, comments from participants, and areas for improvement.

1. 1
2012 NPS Report for IGCDP 
Quality Report of AIESEC in Colombia

2. 2
National Condition - General
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Average NPS 67 94 54 100 0 27 64 69 38 25 78 0
Responses 12 16 13 1 10 41 44 13 16 8 18 3
Responses Monthly average
100
Yearly
94
78 Average
67 64 69
52
54
38
27 25
12 16 13 1 10 41 44 13 16 8 18 3
0 0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

3. 3
National Condition – Issues Summary
 Promoter issues  Detractor issues
 Personal Development  Support
 Personal Development plan (55%)  Support by host entity
 Personal Goal Setting (45%) during the experience (63%)
 Cross Cultural  Support by home entity
during the experience (38%)
 Living diverse cultures and having
a multi-cultural experience (38%)  Social Impact
 Awareness about local culture  Visible impact of the
(31%) project/organization (65%)
 Cross-culture working experience  Visible impact of the
(31%) role/responsibility (35%)
 Social Impact  Job Description
 Visible impact of the  Job-description aligned with
project/organization (53%) the TN form (63%)
 Visible impact of  Job-description clarity (38%)
role/responsibility (47%)

4. 4
Firefighting - General
IGCDP
Open cases left 57
In process 10
Closed cases 25
Promoter collected 0
Detractor collected 4

5. 5
National Condition – Comments Summary
 Detractor or passive Comments
 Detractor case collected
 i think every people who takes a GCDP or GIP should
 Case 1 inform by themself about the city, LC and country
situation, because sometimes when we arrive to city, is
 No good constant communication from really how we could have imagined.
the people responsible  Apart some exceptions, they are totally irresponsible. Th
 Good picking up but no one to o with the TN is totally different from the reality and they don't
care so much.
trainee when the first day of work
 I have big problems with my project, exactly, my project
 Bad communication with TN taker: no just exist in "Paper". I didn't do what I was supposed to
idea the trainees' coming, no idea they do and AIESEC host don't worry to solve the problem,
are non-native Spanish speakers, no idea they said "it's not our problem, it's a problem of the
partner school. It's not my fault, I can't do nothing". It
they should pay the transportation etc. was really disappointing to hear that from "aiesecers".
 Case 2  you are more interested in how to be the participant
when is in the other country, in my personal experience
 AN problem ==> 1st paragraph I feel that AIESEC people doesn't cared about spend
 Accommodation too far ==> 2nd time with us, I never knew the whole group of host LC
and I felt very sorry.
paragraph
 well my experience was not good, problems with the
 working hour longer than promised local committee, because of their disorganization, in my
exchange i was in 4 different houses and were to
 Not happy with the trainee management continue to increase, so I had to break the match,
and communication with Host because these things should not happen, I understood
and had patience, but after seeing that things did not
 Case 3 improve I decided to return to my country.
 No host family and member lied to the  1.There should be some criterias for selecting hosts such as not
emotional. 2.Also, there should be compensation of non-working-
trainee about the reason day transportation for those who live further than other trainees
and have to pay more for joining activities, in accordance with rule
 Create wrong numbers to the MC of fairness. 3.Solve the problem of trainees which are caused by
AIESECers, instead of ignoring over again and again and saying
 Not giving true information for job and world peace.
visa and members are even scaring
trainees about being deportedg

6. 6
National Condition – Comments Summary
 Promoter Comments  I had my experience the last summer, and i
 I really liked that I was able to get into a leader loved it, the only issue was, i had some
problems with the LC host, cuz my work there
position, in which I have never been before. And
isn't the same that the TN said. And i can see
to be able to work with so many great people! that for some LCs the most important is the
 Having more information about how, where and number no the quality or the experience of the
with who we are going to live before we arrive. EP, we need to remember the reality of @ and
Getting clear information about all the visa who are we, and how are do it.
paperwork. Getting a clear and accurate job  t was a bit hard to step up and decide to live
description with maybe a summary written by this experience but now that I came back I can`t
someone who previously did the same job. be happier! I had a great process from day one
till now both LC were very supportive and
 In my opinion, during the experience, you can helpful and during my programme everything
develop yourself in every possible direction. At was beyond good.
first, you get to know yourself and that is the base  Definetly, the Global Community Development
to understand, improve or just learn anything Program is something that one can't find in
being aware of that other exchange organizations on the
 I think the LC host is terrible because they did not market, considering all its aspects: personal and
professional benefits, price, options of
provide me what I need, and I had troubles with
destinations, etc. But it needs a more defined
my housing and with the LC's shaping, I would model of re-integration by the home LC upon
recommend this experience because i was able to return in order to inspire other members go on
learn a lot a it was a real challenge but I wouldn't this program and to provide the EP returnee a
recommend anyone to have a internship with LC good reflexion about his own development in
 Network i gained from the program including this experience.
AIESECers and non-AIESECers. I think these kinds  Host entity was very eager to include the trainees in
many activities. The AIESECers really made the
of connection is also the strength comparing to experience special.
other internship.