David Behan - Culture change in care

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David Behan, Chief Executive, Care Quality Commission - presentation from Age UK's For Later Life conference, 25th April.
For more information: www.ageuk.org.uk/forlaterlife

Published in: Health & Medicine, Business
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  • Thousands of people - members of the public, our staff, providers, professionals and others – have given their views during CQC’s consultation on its strategy for the next three years
  • David Behan - Culture change in care

    1. 1. 1Raising standards,putting people firstOur strategy for 2013 to 2016April 2013
    2. 2. 2Our purpose• We make sure health and social care services provide peoplewith safe, effective, compassionate, high-quality care and weencourage care services to improveOur role• We monitor, inspect and regulate services to make sure theymeet fundamental standards of quality and safety and wepublish what we find, including performance ratings to helppeople choose careOur purpose and role
    3. 3. 33People who use servicesProfessionalsProvidersCommissionersRegulatorsFive influences on quality
    4. 4. 4We will tackle the following five questions aboutservices:∀Are they safe?∀Are they effective?∀Are they caring?∀Are they well led?∀Are they responsive to people’s needs?Five things we will look at
    5. 5. 5Changes for 2013/14 set out in our Business PlanWe will deliver:New fundamental standardsNew hospital inspection methodsHospital ratingsBegin to develop changes for other sectorsContinued involvement of staff, providers, stakeholders,public in the development of our workNext steps
    6. 6. 5Changes for 2013/14 set out in our Business PlanWe will deliver:New fundamental standardsNew hospital inspection methodsHospital ratingsBegin to develop changes for other sectorsContinued involvement of staff, providers, stakeholders,public in the development of our workNext steps

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