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Increase Lead Cycle Velocity and Close More Deals

                 Raghu Raghavan, CEO, Act-On Software
                  Dave Elkington, CEO, InsideSales.com

                                              #AOWEB
What is High-Velocity Low-Friction?
   • Removing barriers
         – Internal
                • Real-time workflow
                • Real-time knowledge sharing
         – External
                • Multi-channel content delivery
                • Multi-channel conversation
                  monitoring
   • Creating real marketing &
     sales alignment


Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
The Social Enterprise Changes Everything
     •     Speed
          –      Time to respond
          –      Velocity to market
     •     Openness
          –      Highly integrated
          –      End-to-end processes
     •     Ease
          –      Simplicity over complexity
          –      Minimal support requirements
     •     Everywhere
          –      Communities not customers
          –      Thought leadership


Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Raghu Raghavan
  •    Chief Executive Officer, Act-On Software
  •    www.actonsoftware.com
  •    (877) 530-1555
  •    rr@actonsoftware.com




Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Marketing Today
    • Must Be Agile & Nimble
          – Must adapt to fast-changing market conditions
          – Speed of planning & execution is paramount
    • Must Be Fully Integrated With Sales
          – Prospect info at both sales & marketing fingertips
          – Dynamic prospect engagement model
    • Must Do More with Less
          – Small marketing teams (SMT); big ambitions
          – Line-of-business people, minimal IT support


Copyright © InsideSales.com Inc. All Rights Reserved             #AOWEB
Emergence of SMTs
    •    Reflects the new Social Enterprise
    •    Outgrowth of pervasive decentralization trend
    •    Specialized roles based around Inbound/Outbound tactics
    •    SMT Characteristics
          – Small companies or departments of large companies
          – SMB type budgets
          – Fortune 500 type marketing sophistication
          – Typically 10 people or less
          – Minimal IT / technical support



Copyright © InsideSales.com Inc. All Rights Reserved            #AOWEB
What Do SMTs Need?
        •     Enterprise software “consumerized” user experience
              –      Expecting to see/use familiar consumer web & social media paradigms

        •     To be up and running quickly
              –      Cannot tolerate complex database implementation needs

        •     To create content quickly
              –      Should be as easy to use as Microsoft Word

        •     To use all available marketing channels
              –      Social media

        •     Real-time business intelligence, out of the box
              –      Multi-channel behavioral analysis & segmentation

        •     Flexible business terms
              –      Getting CFO involved is quickest way to slow things down

Copyright © InsideSales.com Inc. All Rights Reserved                                       #AOWEB
Explosive Growth = SMT Validation
    • Act-On Software was a late entrant to market
    • Act-On has quickly become an established player
          – Passed Pardot in Q2 2011 and Q3 2011 in number of new
            customers added
          – Passed Marketo in Q3 2011 in number of new customers added
    • Tripling in year-over-year revenue growth
    • Very short sales cycle (~30 days)
    • Negligible churn



Copyright © InsideSales.com Inc. All Rights Reserved            #AOWEB
Dave Elkington
                                                CEO | InsideSales.com
                                                www.insidesales.com
                                                801.853.4090
                                                delkington@insidesales.com




Copyright © InsideSales.com Inc. All Rights Reserved                         #AOWEB
Copyright © InsideSales.com Inc. All Rights Reserved
Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
• Cold Callers – Based on lead behavior
                                                   and content consumption
                                                 • SEs – For technical influence/service
                                                 • Lead Response Reps – Continuously
                                                   engage with your leads with appropriate
                                                   information
                                                 • Closers – Bringing them in from the cold
                                                 • Demo Specialists – The critical closing
                                                   tool in a virtual world




Copyright © InsideSales.com Inc. All Rights Reserved
Copyright © InsideSales.com Inc. All Rights Reserved
Copyright © InsideSales.com Inc. All Rights Reserved
Inside Sales Market Size

                                                       2009 – 800K




                                                       2012 – 2.3M




Copyright © InsideSales.com Inc. All Rights Reserved       #AOWEB
Clouds are bringing rain
          Salesforce.com “grew
          their company for the first
          five or six years with a
          telesales or Inside Sales
          model.”
                        Marc Benioff




Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Inside Sales Efficiency

                                                 ⅓ – ½ Cost
               What is your total targeted compensation for a fully
                                                                       What is your average inside salesperson's annual
                        productive inside salesperson?                                     quota?




                                                                               >$1,000,000
                                                                                  23.6%                      < $250,000
         $80,000                       $70,154                                                                  30.2%



         $60,000


         $40,000                                                      $500,000 -
                                                                      $1,000,000
                                                                        23.6%                          $250,000 -
                                                                                                        $499,999
         $20,000                                                                                         22.6%



             $0
                       $ Annual Targeted Compensation




Copyright © InsideSales.com Inc. All Rights Reserved
How to Structure Inside Sales




Copyright © InsideSales.com Inc. All Rights Reserved
Copyright © InsideSales.com Inc. All Rights Reserved
InsideSales.com Structure




Copyright © InsideSales.com Inc. All Rights Reserved
Response Time

                                                             Contact rates
                                                             significantly
            Contact Rate
            100x decrease from 5 min to 30 min
                                                             drop off after
                                                             5 minutes
                 Qualification Rate
                 21x decrease from 5 min to 30 min
                                                               Contacted Leads
                                                               Qualified Leads




Source: 2007 Original Kellogg/MIT Study, Dr. James Oldroyd


Copyright © InsideSales.com Inc. All Rights Reserved                             #AOWEB
ResponseAuditTM



        Omniture Summit 2008                   526      54.9%   54:06   1.74

        Dreamforce 2008                        124      53.2%   44:31   1.14

        Dreamforce 2009                      2,875
                                                       49:07
                                                        39.9%   41:07   1.07

        Cloudforce 2010                        472      30.7%   49:49   1.32

        Leads Con East 2010                      57     35.1%   56:05   2.00

Source: InsideSales.com Response Analysis Studies


Copyright © InsideSales.com Inc. All Rights Reserved                           #AOWEB
Sales Go to the First Responder

                      For inquiries submitted on the web

                                                   78%
             of sales go to the first company to respond!




Copyright © InsideSales.com Inc. All Rights Reserved       #AOWEB
ResponseAuditTM



        Omniture Summit 2008                   526     54.9%   54:06   1.74

        Dreamforce 2008                        124     53.2%   44:31   1.14

        Dreamforce 2009                      2,875        1.22
                                                       39.9%  31:07    1.07

        Cloudforce 2010                        472     30.7%   49:49   1.32

        Leads Con East 2010                      57    35.1%   56:05   2.00

Source: InsideSales.com Response Analysis Studies


Copyright © InsideSales.com Inc. All Rights Reserved
% of Sales Closed by Call Attempt




Source: InsideSales.com Internal Study


Copyright © InsideSales.com Inc. All Rights Reserved
Thomas Oldroyd
                                                Sr. Dir. Marketing | InsideSales.com
                                                www.insidesales.com
                                                801.854.9936
                                                toldroyd@insidesales.com




Copyright © InsideSales.com Inc. All Rights Reserved                          #AOWEB
Background/ Requirements
   • Tactical immediate results with Strategic goals
   • Integration with our High Velocity Sales model
   • Email basics plus:
         – Robust A/B Testing
         – In-depth Tracking and Reporting
         – Ease of use
   • Additional Lead Mgmt. & Marketing Tools


Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Real Results – Lead to Sale
   • Immediate Response via Web Visitors
   • 100’s of Leads Per Week
   • A/B results:
         – Specific Location: 11.1% Open and .9% Click
         – Local Presence: 5.1% increase in Open, 37%+
           Response Rate
         – Time of Day: 3-5pm best time and 33% lower Opt-out



Copyright © InsideSales.com Inc. All Rights Reserved    #AOWEB
Shawn Naggiar
   •    Chief Revenue Officer, Act-On
   •    www.actonsoftware.com
   •    (877) 530-1555
   •    shawn.naggiar@actonsoftware.com




Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Background/ Requirements
   •    Need to keep up with marketing velocity
   •    Efficient follow up & appointment setting
   •    Means to cycle through older or stalled opps
   •    Ease of use and speed to implementation key
   •    Huge adoption concerns from past experience




Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Integrated Solution = Real Results
   •    No lead left behind program implemented
   •    From max 100 to almost 350 calls per/rep/day
   •    Increased # of booked appointments over 2X
   •    Opportunity revival programs yielding return
   •    Adoption and results within a week




Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
Summary
   •    Pipeline stage progression speed up by 20%
   •    269% year over year revenue growth: 2010-2011
   •    50% quarter over quarter growth
   •    From 75 to 500 customers in 14 months
   •    We loved it so much we integrated with it for end
        to end Sales and Marketing alignment



Copyright © InsideSales.com Inc. All Rights Reserved   #AOWEB
In Conclusion
   • Social Enterprise has fundamentally altered marketing & sales
   • High-Velocity Low Friction model – technology, processes and
     practices – removes barriers; creates real marketing/sales alignment
   • Small Marketing Teams (SMTs) – marketing paradigm for the
        social enterprise
   • New Accelerated    Sales Model creates new Superstars
   • SMTs & ASM align sales & marketing for maximum pipeline
     velocity for the Social Age


Copyright © InsideSales.com Inc. All Rights Reserved            #AOWEB
Q&A
Event slides and recording will
 be emailed to all attendees.

  www.actonsoftware.com
   www.insidesales.com

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High Lead Velocity with InsideSales.com and ActOn

  • 1. Increase Lead Cycle Velocity and Close More Deals Raghu Raghavan, CEO, Act-On Software Dave Elkington, CEO, InsideSales.com #AOWEB
  • 2. What is High-Velocity Low-Friction? • Removing barriers – Internal • Real-time workflow • Real-time knowledge sharing – External • Multi-channel content delivery • Multi-channel conversation monitoring • Creating real marketing & sales alignment Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 3. The Social Enterprise Changes Everything • Speed – Time to respond – Velocity to market • Openness – Highly integrated – End-to-end processes • Ease – Simplicity over complexity – Minimal support requirements • Everywhere – Communities not customers – Thought leadership Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 4. Raghu Raghavan • Chief Executive Officer, Act-On Software • www.actonsoftware.com • (877) 530-1555 • rr@actonsoftware.com Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 5. Marketing Today • Must Be Agile & Nimble – Must adapt to fast-changing market conditions – Speed of planning & execution is paramount • Must Be Fully Integrated With Sales – Prospect info at both sales & marketing fingertips – Dynamic prospect engagement model • Must Do More with Less – Small marketing teams (SMT); big ambitions – Line-of-business people, minimal IT support Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 6. Emergence of SMTs • Reflects the new Social Enterprise • Outgrowth of pervasive decentralization trend • Specialized roles based around Inbound/Outbound tactics • SMT Characteristics – Small companies or departments of large companies – SMB type budgets – Fortune 500 type marketing sophistication – Typically 10 people or less – Minimal IT / technical support Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 7. What Do SMTs Need? • Enterprise software “consumerized” user experience – Expecting to see/use familiar consumer web & social media paradigms • To be up and running quickly – Cannot tolerate complex database implementation needs • To create content quickly – Should be as easy to use as Microsoft Word • To use all available marketing channels – Social media • Real-time business intelligence, out of the box – Multi-channel behavioral analysis & segmentation • Flexible business terms – Getting CFO involved is quickest way to slow things down Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 8. Explosive Growth = SMT Validation • Act-On Software was a late entrant to market • Act-On has quickly become an established player – Passed Pardot in Q2 2011 and Q3 2011 in number of new customers added – Passed Marketo in Q3 2011 in number of new customers added • Tripling in year-over-year revenue growth • Very short sales cycle (~30 days) • Negligible churn Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 9. Dave Elkington CEO | InsideSales.com www.insidesales.com 801.853.4090 delkington@insidesales.com Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 10. Copyright © InsideSales.com Inc. All Rights Reserved
  • 11. Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 12. Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 13. Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 14. • Cold Callers – Based on lead behavior and content consumption • SEs – For technical influence/service • Lead Response Reps – Continuously engage with your leads with appropriate information • Closers – Bringing them in from the cold • Demo Specialists – The critical closing tool in a virtual world Copyright © InsideSales.com Inc. All Rights Reserved
  • 15. Copyright © InsideSales.com Inc. All Rights Reserved
  • 16. Copyright © InsideSales.com Inc. All Rights Reserved
  • 17. Inside Sales Market Size 2009 – 800K 2012 – 2.3M Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 18. Clouds are bringing rain Salesforce.com “grew their company for the first five or six years with a telesales or Inside Sales model.”  Marc Benioff Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 19. Inside Sales Efficiency ⅓ – ½ Cost What is your total targeted compensation for a fully What is your average inside salesperson's annual productive inside salesperson? quota? >$1,000,000 23.6% < $250,000 $80,000 $70,154 30.2% $60,000 $40,000 $500,000 - $1,000,000 23.6% $250,000 - $499,999 $20,000 22.6% $0 $ Annual Targeted Compensation Copyright © InsideSales.com Inc. All Rights Reserved
  • 20. How to Structure Inside Sales Copyright © InsideSales.com Inc. All Rights Reserved
  • 21. Copyright © InsideSales.com Inc. All Rights Reserved
  • 22. InsideSales.com Structure Copyright © InsideSales.com Inc. All Rights Reserved
  • 23. Response Time Contact rates significantly Contact Rate 100x decrease from 5 min to 30 min drop off after 5 minutes Qualification Rate 21x decrease from 5 min to 30 min Contacted Leads Qualified Leads Source: 2007 Original Kellogg/MIT Study, Dr. James Oldroyd Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 24. ResponseAuditTM Omniture Summit 2008 526 54.9% 54:06 1.74 Dreamforce 2008 124 53.2% 44:31 1.14 Dreamforce 2009 2,875 49:07 39.9% 41:07 1.07 Cloudforce 2010 472 30.7% 49:49 1.32 Leads Con East 2010 57 35.1% 56:05 2.00 Source: InsideSales.com Response Analysis Studies Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 25. Sales Go to the First Responder For inquiries submitted on the web 78% of sales go to the first company to respond! Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 26. ResponseAuditTM Omniture Summit 2008 526 54.9% 54:06 1.74 Dreamforce 2008 124 53.2% 44:31 1.14 Dreamforce 2009 2,875 1.22 39.9% 31:07 1.07 Cloudforce 2010 472 30.7% 49:49 1.32 Leads Con East 2010 57 35.1% 56:05 2.00 Source: InsideSales.com Response Analysis Studies Copyright © InsideSales.com Inc. All Rights Reserved
  • 27. % of Sales Closed by Call Attempt Source: InsideSales.com Internal Study Copyright © InsideSales.com Inc. All Rights Reserved
  • 28. Thomas Oldroyd Sr. Dir. Marketing | InsideSales.com www.insidesales.com 801.854.9936 toldroyd@insidesales.com Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 29. Background/ Requirements • Tactical immediate results with Strategic goals • Integration with our High Velocity Sales model • Email basics plus: – Robust A/B Testing – In-depth Tracking and Reporting – Ease of use • Additional Lead Mgmt. & Marketing Tools Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 30. Real Results – Lead to Sale • Immediate Response via Web Visitors • 100’s of Leads Per Week • A/B results: – Specific Location: 11.1% Open and .9% Click – Local Presence: 5.1% increase in Open, 37%+ Response Rate – Time of Day: 3-5pm best time and 33% lower Opt-out Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 31. Shawn Naggiar • Chief Revenue Officer, Act-On • www.actonsoftware.com • (877) 530-1555 • shawn.naggiar@actonsoftware.com Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 32. Background/ Requirements • Need to keep up with marketing velocity • Efficient follow up & appointment setting • Means to cycle through older or stalled opps • Ease of use and speed to implementation key • Huge adoption concerns from past experience Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 33. Integrated Solution = Real Results • No lead left behind program implemented • From max 100 to almost 350 calls per/rep/day • Increased # of booked appointments over 2X • Opportunity revival programs yielding return • Adoption and results within a week Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 34. Summary • Pipeline stage progression speed up by 20% • 269% year over year revenue growth: 2010-2011 • 50% quarter over quarter growth • From 75 to 500 customers in 14 months • We loved it so much we integrated with it for end to end Sales and Marketing alignment Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 35. In Conclusion • Social Enterprise has fundamentally altered marketing & sales • High-Velocity Low Friction model – technology, processes and practices – removes barriers; creates real marketing/sales alignment • Small Marketing Teams (SMTs) – marketing paradigm for the social enterprise • New Accelerated Sales Model creates new Superstars • SMTs & ASM align sales & marketing for maximum pipeline velocity for the Social Age Copyright © InsideSales.com Inc. All Rights Reserved #AOWEB
  • 36. Q&A Event slides and recording will be emailed to all attendees. www.actonsoftware.com www.insidesales.com