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Navigating the Murky Waters of Email Deliverability
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Spam Folder
Even The Inbox Has Layers  Avoid The Spam Folder
Images Defaulting Off
Prioritization & Sweep
What’s Going On?
ISPs Make Decisions Inbox  Rejected Not Delivered nor Rejected Spam/Junk Bulk Folders
… And They May Change Over Time Message Result 1st Inbox 2nd Inbox 3rd Spam folder 4th Spam folder 5th Spam folder 6th Rejected 7th Rejected 8th Rejected 9th Twilight Zone 10th and on Twilight Zone
The Delivery Challenge ,[object Object],[object Object],[object Object],ISPs’ #1 goal is to keep their customers happy
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Causes of Deliverability Problems ,[object Object],[object Object],[object Object],[object Object],[object Object]
CAUSE: Your Content ,[object Object],[object Object],[object Object],[object Object]
Content Isn’t The Problem  Watch Your Content
CAUSE: Your Configuration ,[object Object],[object Object],[object Object],[object Object],[object Object]
CAUSE: Complaints ,[object Object]
 
CAUSE: Undeliverables ,[object Object],[object Object]
CAUSE: Spam Traps ,[object Object],[object Object],If you send mail to a spam trap, you look like a spammer and may be treated as one!
Two Types of Spam Traps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Spam Trap Operators ,[object Object],[object Object],[object Object],[object Object]
How Many Spam Traps Are There?
Spam Traps Entire Domains @ebt1.com @mediaone.net @matthewremovemcdonald.com Specific Addresses [email_address] [email_address] [email_address] [email_address]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Keep Worrying Get Whitelisted and Stop Worrying
 
Your Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Your Configuration ,[object Object],[object Object],[object Object]
Your Configuration http://postmaster.aol.com/ http://postmaster.msn.com/ http://postmaster.yahoo.com
Causes of Deliverability Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],Current & Historical “Reputation”
Avoid Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],Avoid Undeliverables
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
List Audit
 
Avoid Spam Traps ,[object Object],[object Object],Make sure 100% of your list  volunteered  their email address to you!
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Spam Traps are Everyone’s Problem Spam Traps are a Spammers Problem
Remember This Slide? They all operate blacklists
What’s A Blacklist?
Blacklist
Blacklist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
How Did It Happen?
How Did It Happen? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Did It Happen? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3) Poisioned
Remember ,[object Object],[object Object]
 
When You Hit A Spam Trap ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Seeding ,[object Object],[object Object]
Seeding ,[object Object]
Full Deployment Observation Seeding
You can do it yourself!
The Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Observing Bounces ,[object Object],[object Object]
Observing Clicks You are landing in Yahoo.com’s Bulk Folder!
Full Deployment Observation Rejected Not Delivered nor Rejected Spam/Junk Bulk Folders Spam Folder or Image Suppression Low Open Rate Spam Folder Low Click/Unsub Rate “ Twilight Zone” Low Bounce Rate Rejected High Bounce Rate Conclusion Domain Has A…
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Takeaways…

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Navigating the Murky Waters of Deliverability

Editor's Notes

  1. a
  2. a
  3. Their goal isn’t necessarily to deliver your marketing messages!
  4. a
  5. a
  6. a
  7. a
  8. New spamtraps set up 24/7 Infinite unique variations That’s why no vendor could ever offer a service to get rid of all spamtraps!
  9. a
  10. a
  11. Two reengagement examples. Focus on the subject lines.
  12. Lots of services allow you to check to see if you are on a blacklist.
  13. I covered a lot in this, but don’t panic. You are surrounded by experts who can help you out, your ESP, etc. Also, must remember a few key points…