The document is an agenda for an email marketing seminar presented by Karen Talavera and Austin Bliss on February 22, 2012. The agenda covers growing and maintaining responsive email lists, creating exceptional email marketing messages, navigating deliverability, next generation metrics and analysis, and concludes with an open Q&A session. Karen Talavera is an email marketing trainer and consultant based in Florida while Austin Bliss is the president and co-founder of an email database services company based in Massachusetts.